User`s guide

Troubleshooting 236
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
SB67040 Cordless Handset
Handset does not work at all (LCD is black).
Extension number does not match the Deskset.
Unable to create new Directory or Quick-Dial entry.
Probable Cause Corrective Action
There is no power to the
device.
 Confirm the battery is installed and charged
correctly.
 Place the Handset into the charger. Ensure the
charger is securely plugged into an outlet not
controlled by a wall switch. The Charge LED on
the charger should light and the Handset display
should indicate that the Handset is charging.
 Verify that the charger’s AC power outlet has
power, such as plugging in some other AC device.
If nothing works, contact an electrician or use
another power outlet.
 If the battery is completely depleted, it can take
up to 10 minutes to charge the battery before the
low battery icon appears.
Probable Cause Corrective Action
The Handset has been
registered to another
Deskset.
1. Check the Deskset to see if a Handset has been
registered. If so, deregister it.
On the Deskset, press MENU –> 2 –> 6. If the
Handset is registered, the screen indicates
1. Handset (Registered). Press 1 –>
to deregister the Handset.
2. Deregister your Handset. On the Handset, press
OPTIONS –> 5 –> 4.
3. Start the registration process again. Register the
Handset at the Deskset. Press MENU –> 2 –> 6
–> 1 –> .
DeReg
Register
Probable Cause Corrective Action
This feature is not supported
on the Handset.
 None. Although you can access the Directory or
Quick Dial on the Handset, you can create, delete,
or edit entries only on the Deskset or WebUI.