User`s guide

Troubleshooting 237
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Handset registration is not working.
Unable to make outside calls.
Handset does not receive incoming calls.
Probable Cause Corrective Action
The Handset and the Deskset
are not communicating with
each other.
 Confirm you have placed the Handset in the
charger and check that the screen on the
Handset turns on before you press the
soft key on the Deskset.
 If registration does not start, try lifting the
Handset out of the charger for a few seconds
before placing it back.
 The Handset may indicate that it is registered but
the Deskset indicates that it is not registered.
 Deregister the Handset at the Handset. Press
OPTIONS –> 5 –> 4.
 Register the Handset at the Deskset. Press
MENU 
–> 2 –> 6 –> 1 –> .
The Synapse system is in
Line Appearance mode.
 None. Because the Handset does not operate in
Line Appearance mode, it deregisters from the
Deskset.
Register
Register
Probable Cause Corrective Action
The Deskset cannot make
outside calls.
 Ensure that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226.
The Handset cannot
communicate with the
Deskset.
 Confirm that your Handset is registered to your
Deskset. On the Handset, press OPTIONS –> 5 –>
5 and check that the bottom line reads
Registered: YES.
 You might be out of range of the Deskset; try
moving closer. If you see the Idle screen, then the
Handset is successfully communicating with the
Deskset.
Probable Cause Corrective Action
The Deskset cannot receive
outside calls.
 Ensure that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226.