User`s guide

Troubleshooting 238
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Unable to locate Handset using on the Deskset.
The incoming call
notifications have been
suppressed.
 Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Handset
display. Turn this feature off by using the Deskset
Idle screen soft keys.
 Verify that Call Forward All is off. Make sure that
CFWD is not in the top right corner of the
Handset display. Turn this feature off by using the
Deskset Idle screen soft keys.
 If the Handset does not ring for an incoming call,
press  VOLUME  on the side of the Handset
to increase ringer volume.
Incoming call notifications do
not reach the Handset.
 Confirm that your Handset is registered to the
Deskset. At the Deskset, press MENU –> 2 –> 6.
If the Handset is registered, the screen displays
1. Handset (Registered).
 At the Handset, verify that the Handset is
registered. Press OPTIONS –> 5 –> 5 and check
that the screen displays Registered: YES.
 Verify that the extension numbers are the same
on both the Deskset and Handset Idle appears. If
they do not match, the Handset is registered to
another Deskset.
 You might be out of range of the Deskset; move
closer.
Probable Cause Corrective Action
LocateHS
Probable Cause Corrective Action
The Handset is not
registered.
 If the soft key does not appear on the
Deskset, then the Handset is not registered. On
the Deskset, press MENU –> 2 –> 6 –> 1 –>
.
The Handset battery is dead.
 Place the Handset into the charger.
The Handset is out of range.
 Move the Handset closer to the Deskset.
LocateHS
Register