User`s guide

Troubleshooting 239
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Handset shows screen telling you to register it, but Deskset screen says that the Cordless Handset
is registered.
Handset displays Deskset in Use when trying to make a call.
Handset continuously displays Searching for Deskset….
Probable Cause Corrective Action
Sometimes, when you
deregister a Cordless
Handset from the Deskset,
the Deskset does not reflect
the Cordless Handset’s new,
unregistered status.
 Deregister the Handset, then reregister the
Handset.
a. On the Deskset, press MENU –> 2 –> 6 –> 1 
–> .
b. On the Deskset, press MENU –> 2 –> 6 –> 1 
–> .
DeReg
Register
Probable Cause Corrective Action
Either the Deskset or its
registered Handset can be on
a call, but not both.
 Hang up the call at the Deskset.
 Move the current call to the Handset:
 Press PHONE on the Handset. The Handset
asks if you wish to switch the current active
call from the Deskset to the Handset.
 Press on the Handset to move the
call to the Handset.
SWITCH
Probable Cause Corrective Action
The Handset is out of range
or not registered.
 Verify that the Deskset is powered and fully
functional. If the Deskset has no AC power, the
Handset will not work.
 The Handset may be out of range of the Deskset;
move closer.
 The Handset may have been deregistered when
the Deskset was upgraded or reset. Deregister
the Handset at the Handset; then, at the Deskset,
register the Handset again:
a. On the Handset, press OPTIONS –> 5 –> 4.
b. On the Deskset, press MENU –> 2 –> 6 –> 1 
–> .
Register