User`s guide

Troubleshooting 240
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Caller ID is not working.
Calls dropped.
Unable to find a way to turn on Do Not Disturb or Call Forward All.
Probable Cause Corrective Action
Your organization does not
subscribe to this service.
 Caller ID is a subscription service. You must
subscribe to this service from your local
telephone company for this feature to work on
your phone.
 The caller must be calling from an area that
supports caller ID.
 Both you and your caller’s telephone companies
must use caller ID compatible equipment.
You have DSL phone lines
without filters installed.
 If you have DSL phone lines, make sure you have
a DSL filter plugged in between each DSL line and
the wall jack. The DSL filter must be plugged into
the wall jack, not the Gateway.
Probable Cause Corrective Action
Restoring Deskset settings
while that extension is in use
causes all calls to be dropped.
 Update software and restore Deskset settings
only in Idle mode with no calls pending.
Cordless Handset lost
connection to the Deskset.
 Verify that your Cordless Handset battery is
charged and that it is within range of the Deskset.
 Update software and restore Deskset settings
only in Idle mode with no calls pending.
The network is down.
 Verify that your office network is active and that
your Deskset has power.
 Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset labeled and that the other end is
plugged into your office LAN.
The telephone line was
disconnected while on an
outside call.
 Ask the system administrator to check the
connections between the Gateways and the
telephone service.
Probable Cause Corrective Action
These functions can only be
enabled on the Deskset.
 To activate Do Not Disturb (DND) or Call Forward
All, press or on the Deskset
while in Idle mode.
DND
CallFwd