User`s guide

Troubleshooting 243
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
The TL7600 Headset does not work at all.
The TL7600 Headset registration is not working.
Poor audio quality. Speech is cutting out.
Probable Cause Corrective Action
The Headset is not getting
power from its battery.
 Verify that the battery is installed and charged
correctly.
 Place the Headset into the accessory charger.
Ensure the charger is securely plugged into an
outlet not controlled by a wall switch. The
Headset LED will light to indicate that the
Headset is charging.
 If the battery is completely depleted, it can take
up to 10 minutes to charge the battery enough
for the Headset to work even briefly. In this case,
the ON/OFF LED will remain off and you will not
be able to use the device. After 10 minutes of
charging, remove the Headset from the charger
and press ON/OFF on the Headset or HEADSET
on the Deskset to turn on the Headset.
 Replace the Headset battery.
Probable Cause Corrective Action
The Headset and the Deskset
are not communicating with
each other.
 Confirm that you have placed the Headset in the
charger before you press on the
Deskset.
 If registration does not start, try lifting the
Headset out of the charger for a few seconds
before placing it back.
Register
Probable Cause Corrective Action
The Headset is almost out of
range or is experiencing
interference.
 You may be close to being out of range. Try
moving closer to the Deskset.
 Other electronic products can cause interference
with your Headset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices.
 If the problem persists, check audio quality on the
Deskset and/or contact your system
administrator.