User`s guide

Troubleshooting 244
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
HEADSET key on Deskset does not work.
MUTE key on the Deskset does not mute the Headset.
No dial tone.
Probable Cause Corrective Action
Headset is in the charger or
powered down.
 Confirm that the Headset is out of its charger
before you press HEADSET.
 Confirm that the Headset has sufficient power. If
the Headset does not respond and the blue light
does not blink, the battery may have no charge.
Place the Headset in the charger for at least six
hours.
Probable Cause Corrective Action
MUTE keys on Deskset and
Headset operate separately.
 None. Only the MUTE key on the Headset mutes
calls. The MUTE key on the Deskset does not
work with the Headset.
Probable Cause Corrective Action
Headset cannot
communicate with Deskset.
 Verify that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226
 You may be out of range of the Deskset; move
closer.
 At the Deskset, confirm that your Headset is
registered to the Deskset.
On the Deskset, press MENU –> 2 –> 6 (Call
Appearance mode) or MENU –> 2 –> 3 (Line
Appearance mode). If the Headset is registered,
the screen indicates 2. Headset (Registered).