User`s guide

Troubleshooting 245
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Batteries do not hold a charge.
The Deskset shows no indication that the Headset is on a call.
Probable Cause Corrective Action
Bad battery or bad battery
connection.
 Make sure that the Headset battery is installed
and securely plugged into the connector.
 Charge the battery for at least six hours. For
optimum daily performance, return the Cordless
Headset to the charger when not in use.
 You may need a new battery.
 Your Headset might be malfunctioning. Contact
the headset manufacturer.
Probable Cause Corrective Action
The Headset is registered to
another Deskset. If others
are using Headsets in your
vicinity, someone may have
accidentally registered your
Headset to their Deskset.
 If nearby people have Headsets, they may have
accidentally registered your Headset to one of
their Desksets.
a. Verify that a Headset is registered to your
Deskset. On the Deskset, press MENU –> 2
–> 6 (Call Appearance mode) or MENU –> 2
–> 3 (Line Appearance mode). If the Headset
is registered, the screen indicates
2. Headset (Registered).
b. If a Headset is registered, it may not be yours.
Deregister your Headset from the Deskset,
and ask all users in the vicinity to deregister
their Headsets. At a Deskset, press MENU –>
2 –> 6 –> 2 –> (Call Appearance
mode) or MENU –> 2 –> 3 –> 2 
–> (Line Appearance mode).
c. Start the registration process again, but with
one user at a time registering a Headset. At a
Deskset, press MENU –> 2 –> 6 –> 2 –>
(Call Appearance mode) 
or MENU –> 2 –> 3 –> 2 –> 
(Line Appearance mode).
DeReg
DeReg
Register
Register