User`s guide

Overview 25
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
About the Auto Attendant
When set to Call Appearance mode, the Synapse system features an Auto Attendant that
transfers incoming calls to a pre-recorded menu (guiding callers to the desired extension)
or directly to a Synapse extension or extensions. The targets for these transfers may
depend on the time of day.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers and asks the caller to enter
your extension or to spell your name using the dial-pad keys.
When the Auto Attendant is disabled, all outside calls go to the system operator or to a
target that the system administrator assigns, which could be a group of extensions.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing, callers can dial the Direct
Inward Dial telephone number to reach you directly, bypassing the Auto Attendant. Your
callers can also call your company's main number and be transferred to your extension.
This section applies to Call Appearance mode only.