User`s guide

Incoming Calls 65
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Answering Calls in the Call Queue
Your system administrator may have set up your Deskset as a Call Queue Agent. The key
in the bottom right corner will have a Call Queue label. Incoming calls are directed to
your Deskset and all other assigned Call Queue Agents.
Answering Calls from Idle Mode
When your Deskset is idle, incoming Call Queue calls ring at your extension and at all
other idle Call Queue extensions.
To answer a call in the Call Queue:
You can answer these calls as described in “Answering a Call” on page 60.
If no one answers an incoming call from the Call Queue, it rings indefinitely. Call
Forward–No Answer rules (see “Call Forward All and Call Forward–No Answer” on
page 179) do not apply to calls that are directed to Call Queue extensions.
This feature applies to Call Appearance mode only.
Your system administrator can configure a wrap-up time, which defines a period
during which your Deskset will not ring for another queued call after you
complete a Call Queue call.
Depending on how your system is set up, calls from the Call Queue may ring at
your Deskset while you are on a call that isn’t from the Call Queue.