User`s guide

Call Management 74
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Putting a Call on Hold (Line Appearance Mode)
In Line Appearance mode, all Desksets that share assigned lines can view held calls and
take calls off hold.
To hold calls and manage held calls:
1. When you are on an active call, press HOLD.
The Held Call icon appears and the Line Appearance LED flashes slowly.
 On other Desksets that are assigned that line, the Line Appearance LED flashes
slowly. Someone at any other Deskset assigned that line can press the flashing
Line Appearance key to take the call off hold, making it an active call on their
Deskset.
 All Desksets, including those that are not assigned that line, can view and take
your call off hold from the Held Calls list. See “Accessing the Held Calls List” on
page 109.
 When you put an Intercom call on hold, only you can take the call off hold.
 When a call is on hold, you can use the Deskset Menu to access other functions.
 When a call is on hold, you can also press to start a conference call.
See “Making a Conference Call” on page 78.
2. To take the call off hold, press the Line Appearance key for that call.
Conf