User`s guide
Call Management 75
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Transferring a Call
You can transfer an active or a held call to an internal extension or outside number.
The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
“unsupervised” transfer. If you talk to the transfer recipient before completing the
transfer, you are making a “supervised” transfer.
You can transfer a call to an outside number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
You can also transfer a call directly to voicemail by selecting an extension, Group Mailbox
(if available), or your Personal Mailbox.
To transfer calls with the Cordless Handset, see “Transferring” on page 85.
To transfer a call:
1. Press from the Active Call screen. The call is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
dial an outside number (as shown below) or an extension, or make a call from a
list by pressing , for example. See “Outgoing Calls” on page 43.
This section applies to Call Appearance mode only. To make calls available to
other Desksets when your system is in Line Appearance mode, put a call on hold.
Someone at another Deskset can retrieve the call if that line has been assigned
to their Deskset as described in “Putting a Call on Hold (Line Appearance Mode)”
on page 74. To view and access held calls on all lines, see “Accessing the Held
Calls List” on page 109.
Transfer
Transfer
Quick
Dial
12:30PM Thu Feb 25 2010
Transfer Conf Par k Mor e 1/3
Transf er
Quick
Dial
12:30PM Thu Feb 25 2010
Mailbox
Call extension, retriev e a held call, place
outside call, or transf er to Mailbox.
...232-555-0176
Aw aiting Transfer
Ex tL is t
Active Call Transfer Setup
Press
Transfer
ExtList