User`s guide

Accessing Items in Lists 97
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Accessing the Queued Calls List
The system administrator can configure the system to forward Incoming Calls to the Call
Queue. The Queued Calls list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls by accessing the
Queued Calls list.
Your system administrator may have set up your Deskset screen to show the Call Queue
key in the bottom right corner. The Call Queue key LED flashes orange slowly when there
are calls waiting in the Call Queue, as shown in Figure 35.
Figure 35. Call Queue Key
To access the Queued Calls list:
1. Press the Call Queue key. The Queued Calls list appears.
The oldest queued call is at the top of the list.
2. Press
 or  to highlight the desired entry.
3. Press or SELECT to answer the queued call.
You can press CANCEL at any time to exit the Queued Calls list.
This feature applies to Call Appearance mode only.
Retriev e
Call
Queue
Use or to scroll, then press
Retriev e to anser the call.
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
Queued Calls 1/10
Graham Bell
212-555-0154
706-555-0162
317-555-0129
305-555-0134
443-555-0625
732-555-7318
232-555-0176 3:01
2:58
2:47
2:32
1:44
1:24
0:35
Retrieve