User`s guide

Accessing Items in Lists 106
Synapse SB67030 Deskset and Accessories User’s Guide
Accessing the Call Queue
The system administrator can forward Incoming Calls to the Call Queue. The Queued Calls list contains unanswered calls. If the
system administrator has assigned your extension to the Call Queue, queued calls ring at your extension when your extension
becomes idle. You can also view and answer queued calls by accessing the Queued Calls list.
This feature applies to Call Appearance mode only.
 To access an entry from the Queued Calls list:
Figure 111. Idle Screen with Call
Queue Indicated
Your system administrator may have set up your Deskset screen to show the Call
Queue key in the bottom right corner. The Call Queue key can also show on non-
Agent Desksets. The Call Queue key LED flashes orange slowly when there are calls
waiting in the Call Queue, as shown in Figure 111.
1. Press Call Queue to view the Queued Calls list, as shown in Figure 112.
The oldest queued call is at the top of the list.
2. Use the and Navigation keys to
highlight a call, and press or SELECT
to answer it.
3. Press CANCEL to exit the Queued Calls list.
Retriev e
Call
Queue
Use or to scroll, then press
Retriev e to anser the call.
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
Queued Calls 1/10
Graham Bell
212-555-0154
706-555-0162
317-555-0129
305-555-0134
443-555-0625
732-555-7318
232-555-0176 3:01
2:58
2:47
2:32
1:44
1:24
0:35
Figure 112. Queued Calls List