User`s guide

Troubleshooting 242
Synapse SB67030 Deskset and Accessories User’s Guide
Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resolving General Functional Issues .
 To resolve a blank screen or device that does not work at all:
 Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch.
 Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an
electrician or use another power outlet.
 Verify that the DC plug is plugged into the power jack on the device.
 The system devices are not immediately active when powered up and after a power interruption. Allow at least 30
seconds for the device to boot up.
 To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button on the back of the Deskset for less than five seconds or by removing and
restoring AC power.
 To restore a Deskset to factory defaults:
To restore a Deskset to factory defaults, insert a pen or paper clip into the hole on the back of the Deskset and press the
RESET button for more than five seconds.
Pressing the RESET button for more than five seconds will erase all data and settings.