User`s guide

Troubleshooting 244
Synapse SB67030 Deskset and Accessories User’s Guide
Display Messages
Symptom Probable Cause Corrective Action Display Messages
The screen is blank or the
Deskset menu does not
work.
There may be no power or
the Deskset may need to be
reset.
 See “To resolve a blank screen or device that does not
work at all:” on page 242.
 Reset the Deskset to factory defaults. Insert a pen or
paper clip into the reset hole and press for more than five
seconds.
The screen displays Joining
Site... for more than one
minute.
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
 Always disconnect the LAN cable before restoring factory
defaults (by pressing the RESET button more than five
seconds).
The screen displays
Network Down.
The Ethernet cable is
unplugged.
 Ensure that one end of the Ethernet cable is plugged into
the port marked LAN on the device and that the other end
is plugged into your office LAN.
 Confirm that the Ethernet port light next to the Ethernet
port is green. If it is not, unplug the cable and plug it in
again.
There may be a problem with
the office network.
 Check if other network devices, such as computers, are
communicating with the network. If not, then contact your
IT administrator.