User`s guide

Troubleshooting 248
Synapse SB67030 Deskset and Accessories User’s Guide
You are unable to transfer a
call to an extension.
The extension is unavailable.  Check if the destination extension is disconnected from
the network.
 Ensure that the extension exists.
 All the destination extension’s lines may be busy.
 If the party you have on hold hangs up, call back and start
the transfer process again.
Your Deskset does not
automatically forward a call
to another extension.
Call Appearance mode
only—The Call Forward All
settings are incorrect.
 Check that Call Forward All is on ( should appear
in the top right corner of the screen while in Idle mode).
 Ensure that a valid extension number has been entered as
a destination extension.
 Confirm that the Call Forward All Target is set to .
You are unable to transfer a
call to an outside phone
number.
Call Appearance mode
only—Transferring to an
outside phone number has
been disabled, or no lines are
available.
 Check that your system administrator has enabled
transferring to an outside phone number.
 Ensure that a valid outside number is shown in the
to Phone # field. You do not need to enter a 9 (or
whatever digit, if any, that must be dialed first for an
outside call).
 Ensure that the Gateway is connected to the network.
 All phone lines may be in use. If so, try again later.
Symptom Probable Cause Corrective Action Calls Generally