User`s guide

Troubleshooting 249
Synapse SB67030 Deskset and Accessories User’s Guide
Deskset does not
automatically forward a call
to an outside phone number.
Forwarding to an outside
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
 Call Appearance mode only—Check that Call Forward
All is on. should appear in the top right corner of
the screen while in Idle mode. Press to turn this
feature on.
 Call Appearance mode only—Ensure that a valid outside
number is shown in the to Phone # field. You do not
need to enter a 9 (or whatever digit, if any, that must be
dialed first for an outside call).
 Call Appearance mode only—Confirm that the Call
Forward All Target is set to . On the Deskset,
press MENU –> 2 –> 2.
 Check that forwarding to an outside phone number has
been enabled. Your system administrator must enable
Call Fwd/Transfer to line in the Admin Settings.
You are unable to manually
forward a call to Voicemail.
Call Appearance mode
only—You cannot foward
incoming Ring Group calls
and incoming Call Queue
calls to Voicemail.
 Nothing. The system administrator can designate a
Deskset as a forwarding destination if the Ring Group call
is unanswered. If that Deskset does not answer the
forwarded call, the call will be forwarded again according
to that Deskset’s settings.
Symptom Probable Cause Corrective Action Calls Generally