User`s guide

Troubleshooting 250
Synapse SB67030 Deskset and Accessories User’s Guide
Incoming Calls
Symptom Probable Cause Corrective Action Incoming Calls
Your Deskset does not
receive incoming calls.
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
 Verify that Do Not Disturb is off. Make sure that DND is
not in the top right corner of the Deskset display. Turn this
feature off by using the Deskset Idle screen soft keys.
 Verify that Call Forward All is off. Make sure that
is not in the top right corner of the Deskset display. Turn
this feature off by using the Deskset Idle screen soft keys.
 Incoming calls may be directed to a Ring Group or Call
Queue that you are not part of. Calls may also be
redirected via DID numbers and Trunk Routing.
The ringer volume is too low
or a ring delay is set.
 Press the VOL+ key to increase ringer volume.
 Verify that the Audible Ring Delay is off. Press MENU –> 1
–> 2 at a Deskset to adjust the ring delay.
You receive only caller ID
numbers, not caller ID
names.
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
 Talk to the service provider about obtaining PRI-NI2
signaling.
Call Appearance mode
only—Outside caller cannot
find your extension in the
Auto Attendant Directory.
You have not recorded a
Personal Name.
 Record a name at the Deskset. Press MENU –> 2 –> 5 to
record a Personal Name to be played to callers.
Your system administrator
has not entered your first
and last name into the
Extension List.
 Consult your system administrator.