User`s guide

Troubleshooting 251
Synapse SB67030 Deskset and Accessories User’s Guide
The outside caller may not
be waiting long enough for
the search.
 Tell callers that after spelling the name, they can press
the pound (#) sign to start the search.
Call Appearance mode
only—Call does not Auto
Answer.
The Deskset is set to Call
Forward All.
 Deactivate Call Forward All. On the Idle screen, press
.
The Deskset is in DND mode.
 Deactivate DND. On the Idle screen, press .
Your Auto Answer delay is
greater than your Call-
Forward – No Answer delay.
 Adjust the Auto Answer delay. On the Deskset, press
MENU –> 2 –> 3.
Ring Group calls cannot be
automatically answered.
 If your location has a T1 Gateway and DID numbers, ask
your system administrator to assign a DID number to your
extension and ask people whose calls you want auto
answered to dial your DID number.
Caller ID is not working. The
display shows and
a digit for the name, and the
same digit for the phone
number.
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
 Caller ID is a subscription service. You must subscribe to
this service from your local telephone service provider for
this feature to work on your phone.
 The caller must be calling from an area that supports
caller ID.
 Both you and your caller’s telephone companies must use
caller ID compatible equipment.
 If you have DSL phone lines, confirm that you have a DSL
filter plugged in between each Deskset and DSL wall jack.
The DSL filter must be plugged into the wall jack, not the
Gateway.
Symptom Probable Cause Corrective Action Incoming Calls