User`s guide

Troubleshooting 255
Synapse SB67030 Deskset and Accessories User’s Guide
Voicemail
Symptom Probable Cause Corrective Action Voicemail
Voicemail is not received at
the extension you called.
Target extension Voicemail is
full.
 Delete messages.
Extension is unplugged.
 Plug in the extension.
Distribution List error.
 Verify the Distribution List. Log in to the WebUI, then click
Voicemail Distribution.
Your Deskset does not
receive Voicemail.
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.
 Call Appearance mode only—Verify that Call Forward All
is off or is targeted to Voicemail.
 Press to turn this feature off. will not
be in the top right corner of the Deskset display.
 To set the Call Forward All target, log in to the WebUI.
On the Basic Settings screen, set the Target Type
to Voicemail. Then click .
 Ask the system administrator to check the Call Forward –
No Answer setting. Calls may be forwarding to another
phone number instead of Voicemail.
 Check your available Voicemail memory. You may need to
delete some messages to create space.
Call Appearance mode
only—Number of new
messages or all messages
does not match on Cordless
Handset and Deskset.
Cordless Handsets registered
to Desksets that have access
to Group Mailboxes do not
recognize the messages in
the Group Mailboxes.
 None. The optional Cordless Handsets do not have access
to Group Mailboxes. Therefore, Group Mailbox messages
do not appear on the Handset.