User`s guide

Troubleshooting 257
Synapse SB67030 Deskset and Accessories User’s Guide
Other Deskset Features
Symptom Probable Cause Corrective Action Other Deskset Features
Other Desksets do not
appear in the extension list.
The Deskset is not connected
to the same subnet as the
other Desksets.
 Verify that the first two sections of the IP address (the
portion before the second “dot”) match the IP addresses
of the other Desksets or that the subnets are set up to
communicate with each other. Press MENU –> 4 at a
Deskset to find the IP address.
 If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset a static
IP address to match the other Desksets.
You are unable to record a
greeting.
Call Appearance mode
only—The selected Deskset
is set up to forward all calls.
 Select a different Deskset on which to record the greeting.
 Disable the call forwarding on the selected Deskset. Press
.
There is no key so
you cannot forward
messages to a Distribution
list.
The key is not
present unless the
Distribution List feature is
enabled and you have
created at least one
Distribution List.
 Log into the WebUI and click Voicemail Distribution.
Enable Voicemail Distribution, and create one or more
Distribution Lists.
Your Deskset soft keys have
changed.
The highlight bar has moved
to another line on the
screen.
 None. The soft keys reflect the call state and Deskset
functions. They change depending on which line is
highlighted.
For example, there may be a held call, an active call, or an
incoming call on the screen. To view the soft keys for that
call, move the highlight bar by pressing the
or
navigation key.