User`s guide

Troubleshooting 263
Synapse SB67030 Deskset and Accessories User’s Guide
Unable to create new
Directory or Quick-Dial entry.
This feature is not supported
on the Handset.
 Although you can access the Directory or Quick Dial on
the Handset, you can create, delete, or edit entries only
on the Deskset or WebUI.
Handset registration is not
working.
The Handset and the Deskset
are not communicating with
each other.
 Confirm you have placed the Handset in the charger and
check that the screen on the Handset turns on before you
press the soft key on the Deskset.
 If registration does not start, try lifting the Handset out of
the charger for a few seconds before placing it back.
 The Handset may indicate that it is registered but the
Deskset indicates that it is not registered.
 Deregister the Handset at the Handset. Press
OPTIONS –> 5 –> 4.
 Register the Handset at the Deskset. Press MENU –>
2 –> 6 –> 1 –> .
The Synapse system is in
Line Appearance mode.
 None. Because the Handset does not operate in Line
Appearance mode, it deregisters from the Deskset.
Unable to make outside calls. The Deskset cannot make
outside calls.
 Ensure that the Deskset can make outside calls. For more
information, see “Outgoing Calls” on page 252.
The Handset cannot
communicate with the
Deskset.
 Confirm that your Handset is registered to your Deskset.
On the Handset, press OPTIONS –> 5 –> 5 and check that
the bottom line reads Registered: YES.
 You might be out of range of the Deskset; try moving
closer. If you see the Idle screen, then the Handset is
successfully communicating with the Deskset.
Symptom Probable Cause Corrective Action Cordless Handset