User`s guide

Troubleshooting 264
Synapse SB67030 Deskset and Accessories User’s Guide
Handset does not receive
incoming calls.
The Deskset cannot receive
outside calls.
 Ensure that the Deskset can make outside calls. For more
information, see “Outgoing Calls” on page 252.
The incoming call
notifications have been
suppressed.
 Verify that Do Not Disturb is off. Make sure that DND is
not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
 Verify that Call Forward All is off. Make sure that CFWD is
not in the top right corner of the Handset display. Turn
this feature off by using the Deskset Idle screen soft keys.
 If the Handset does not ring for an incoming call, press
Volume on the side of the Handset to increase
ringer volume.
Incoming call notifications do
not reach the Handset.
 Confirm that your Handset is registered to the Deskset. At
the Deskset, press MENU –> 2 –> 6. If the Handset is
registered, the screen displays 1. Handset
(Registered).
 At the Handset, verify that the Handset is registered. Press
OPTIONS –> 5 –> 5 and check that the screen displays
Registered: YES.
 Verify that the extension numbers are the same on both
the Deskset and Handset Idle appears. If they do not
match, the Handset is registered to another Deskset.
 You might be out of range of the Deskset; move closer.
Symptom Probable Cause Corrective Action Cordless Handset