User`s guide

Troubleshooting 267
Synapse SB67030 Deskset and Accessories User’s Guide
Calls dropped. Restoring Deskset settings
while that extension is in use
causes all calls to be dropped.
 Update software and restore Deskset settings only in Idle
mode with no calls pending.
Cordless Handset lost link
with the Deskset.
 Verify that your Cordless Handset battery is charged and
that it is within range of the Deskset.
 Update software and restore Deskset settings only in Idle
mode with no calls pending.
The network is down.
 Verify that your office network is active and that your
Deskset has power.
 Ensure that the Ethernet cable is securely plugged into
the network port beneath your Deskset labeled and
that the other end is plugged into your office LAN.
The telephone line was
disconnected while on an
outside call.
 Ask the system administrator to check the connections
between the Gateways and the telephone service.
Unable to find a way to turn 
on Do Not Disturb or Call
Forward All.
These functions can only be
enabled on the Deskset.
 To activate Do Not Disturb (DND) or Call Forward All,
press or on the Deskset while in Idle
mode.
Symptom Probable Cause Corrective Action Cordless Handset