User`s guide

Troubleshooting 268
Synapse SB67030 Deskset and Accessories User’s Guide
Poor audio quality. Speech is
cutting out.
The Handset is almost out of
range or is experiencing
interference.
 You may be close to being out of range. Try moving closer
to the Deskset.
 Other electronic products can cause interference with
your Handset. Try installing the Deskset far away from
devices such as televisions, microwaves, or other cordless
devices, including other Handsets.
The Deskset audio is poor.
 Check audio quality on the Deskset. If a problem exists,
contact your system administrator.
Your Handset does not
receive a company-wide
page.
This feature is not supported
on the Handset.
 None. The Handset can send a page but not receive one.
The page is transmitted to all Desksets in the network.
Unable to forward a
Voicemail to another
extension.
Voicemail forwarding using
the Handset is not supported
for systems that have been
configured to use four-digit
extension numbers.
 None. You cannot forward messages to four-digit
extension numbers from the cordless Handset. You can
enter only three-digit extensions using the Handset dial
pad. Selecting a four-digit extension from the Extension
list returns you to the Message Forward screen.
Unable to Forward Voicemail
to a Group Mailbox or
Distribution List.
This feature is not supported
on the Handset.
 None.
Symptom Probable Cause Corrective Action Cordless Handset