User`s guide

Troubleshooting 271
Synapse SB67030 Deskset and Accessories User’s Guide
HEADSET key on Deskset
does not work.
Headset is in the charger or
powered down.
 Confirm that the Headset is out of its charger before you
press HEADSET.
 Confirm that the Headset has sufficient power. If the
Headset does not respond and the blue light does not
blink, the battery may have no charge. Place the Headset
in the charger for at least six hours.
MUTE key on the Deskset
does not mute the Headset.
MUTE keys on Deskset and
Headset operate separately.
 None. Only the MUTE key on the Headset mutes calls. The
MUTE key on the Deskset does not work with the Headset.
No dial tone. Headset cannot
communicate with Deskset.
 Verify that the Deskset can make outside calls. For more
information, see “Outgoing Calls” on page 252
 You may be out of range of the Deskset; move closer.
 At the Deskset, confirm that your Headset is registered to
the Deskset.
On the Deskset, press MENU –> 2 –> 6 (Call Appearance
mode) or MENU –> 2 –> 3 (Line Appearance mode). If the
Headset is registered, the screen indicates 2. Headset
(Registered).
Batteries do not hold a
charge.
Bad battery or bad battery
connection.
 Make sure that the Headset battery is installed and
securely plugged into the connector.
 Charge the battery for at least six hours. For optimum
daily performance, return the Cordless Headset to the
charger when not in use.
 You may need a new battery.
 Your Headset might be malfunctioning. Contact the
headset manufacturer.
Symptom Probable Cause Corrective Action Cordless Headset