User`s guide

Overview 33
Synapse SB67030 Deskset and Accessories User’s Guide
Auto Attendant Information
When set to Call Appearance mode, the Synapse telephone system features an Auto Attendant that answers incoming calls and
automatically transfers them to a Synapse extension or extensions. The targets for these transfers may depend on the time of
day. The Auto Attendant’s interactive voice menu guides callers to the desired extension.
You may want to give your extension number to frequent callers so they can easily dial your extension number when the Auto
Attendant answers and asks the caller to enter your extension or to spell your name using the dial keys.
When the Auto Attendant is disabled, all outside calls go to the system operator or to a target that the system administrator
designates, which could be a group of extensions.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their call to the system operator, if one has
been designated and if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the greeting.
[T1] If your system includes the T1 Gateway and your system administrator has set up Direct Inward Dialing, callers can dial the
Direct Inward Dial telephone number to reach you directly, bypassing the auto attendant. Your callers can also call your
company's main number and be transferred to your extension.
The Auto Attendant may be set up so that callers can access the Auto Attendant directory. This allows callers to use any touch
tone phone's dial pad to spell your name, followed by pressing the pound (#) sign, to reach your extension.
This section applies to Call Appearance mode only.