User`s guide

Incoming Calls 72
Synapse SB67030 Deskset and Accessories User’s Guide
Answering Calls in the Call Queue
Your system administrator may have set up your Deskset as a Call Queue Agent. The key in the bottom right corner will have a
Call Queue label. Incoming calls are directed to your Deskset and all other assigned Call Queue Agents.
This feature applies to Call Appearance mode only.