User`s guide

Call Management 81
Synapse SB67030 Deskset and Accessories User’s Guide
Placing a Call on Hold (Line Appearance Mode)
In Line Appearance mode, all Desksets that share assigned lines can view held calls and take calls off hold.
 To hold calls and manage held calls:
Figure 67. Active Call
1. When you are on an active call, as shown in Figure 67, press HOLD.
 The Held Call icon appears and the Line Appearance LED flashes slowly.
 On other Desksets that are assigned that line, the Line Appearance LED
flashes slowly. Someone at any other Deskset assigned that line can press the
flashing Line Appearance key to take the call off hold, making it an active call
on their Deskset.
 All Desksets, including those that are not assigned that line, can view and take
your call off hold from the Held Calls list. See “Accessing the Held Calls List
(Line Appearance mode)” on page 73.
 When you put an Intercom call on hold, only you can take the call off hold.
 When a call is on hold, you can use the Deskset Menu to access other
functions.
 When a call is on hold, you can also press to start a conference call.
See “Conferencing” on page 85.
2. To take the call off hold, press the Line Appearance key for that call.