User’s Guide AT&T SB67040 Cordless Accessory Handset © 2009 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 2.
AT&T SB67040 Cordless Accessory Handset User’s Guide CONTENTS Preface....................................................................................................................................................... 6 Topic Navigation .................................................................................................................................................................................................................7 Text Conventions ...........................................
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Registration ..................................................................................................................................................................................................... 31 Handset Setup...................................................................................................................................................................................................................
AT&T SB67040 Cordless Accessory Handset User’s Guide Hold/Page/Park ....................................................................................................................................69 Placing and Retrieving a Call on Hold.................................................................................................................................................................. 70 Retrieving a Held Call When There Is More Than One Call in the Call Deck . . . . . . . . . . . . . . . . .
AT&T SB67040 Cordless Accessory Handset User’s Guide Maintenance ...........................................................................................................................................93 Avoid Rough Treatment................................................................................................................................................................................................ 93 Avoid Water.............................................................................
AT&T SB67040 Cordless Accessory Handset User’s Guide PREFACE This User’s Guide provides a complete set of instructions to guide you through operation of your SB67040 Cordless Accessory Handset. Before using this AT&T product, please read “Important Safety Instructions” on page 94. Please thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product.
AT&T SB67040 Cordless Accessory Handset User’s Guide Topic Navigation Your SB67040 Cordless Accessory Handset User’s Guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions for this user’s guide. Return to Main Menu Task Click on this link to move to the beginning of the instructions for this task. Acrobat® Navigation Click on a bookmark to go to the first page of the listed topic.
AT&T SB67040 Cordless Accessory Handset User’s Guide Text Conventions Table 1 lists text formats used in this guide. Table 1. Description of Text Formats Text Format Description Screen Identifies text that appears on the screen in a menu or prompt. HARD KEY or DIAL PAD KEY Identifies a hard key, including the dial pad keys. Identifies a soft key. “Topic Navigation” on page 7 Preface Identifies a hyperlink to a task. NOTE: Notes give more information, usually in a procedure. Example of a Note.
AT&T SB67040 Cordless Accessory Handset User’s Guide Procedure Format The procedures in this guide are each contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure, as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in Figure 2. Figure 2.
AT&T SB67040 Cordless Accessory Handset User’s Guide Deskset/Handset Menu Navigation Use your AT&T SB67030 Deskset to register your Cordless Handset. To access items in the Deskset and Handset menus, you can either use the navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 1 DESCRIPTION The SB67040 Cordless Accessory Handset duplicates many of the Deskset features and provides a high degree of mobility. Only one Handset can be registered to a Deskset, and you can only be on one active call at a time using either the Handset or the Deskset. This section describes the following functions and features of the SB67040 Cordless Accessory Handset.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Parts List Figure 3 illustrates the Handset parts list. Handset Charger Battery Power Adapter Handset Figure 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Description Figure 4 and Figure 5 illustrate and describe the keys and the corded headset jack. Soft Keys The labels in the display change according to the current task. Phone Starts or answers a call. Off Ends current call or ends feature. Headset Jack (on side) Lift the rubber flap to insert an optional 2.5 mm headset into the jack. Volume (on side) Increases and decreases the ringer or incoming voice volume.
AT&T SB67040 Cordless Accessory Handset User’s Guide Select Selects an option out of a menu or list. Liquid Crystal Display (LCD) Provides instructions and status information. Navigate Left Steps or cycles through list entries. Adjusts contrast level in display menu. Performs backspace function. Use during message playback to jump back eight seconds in message. Navigate Up Steps through list entries. Highlights new messages and new calls in Idle mode.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset LCD The Idle screen shown in Figure 6 displays when the Handset is on with no active or held calls. Time and Date. Status for Battery, Do Not Disturb, or Call Forward, and Voicemail memory full. 12:30p Feb 23 EXT 249 Extension number and name. John Smith Number of new messages. Press SELECT when highlighted to see the message list. 2 Missed Calls 5 New MSGs MSGs CID Number of new missed calls.
AT&T SB67040 Cordless Accessory Handset User’s Guide LCD Screen Types The Handset provides several types of screens to assist you, as shown in Table 2. Table 2. Handset Screen Types 12:30p Feb. 23 The highlighted entry in the Incoming Call screen displays name (if available) and number. The other entries display name only.
AT&T SB67040 Cordless Accessory Handset User’s Guide Table 2. Handset Screen Types (Continued) Interaction screens display lists of choices you can make. 12:30p Feb 23 SETTINGS 12:00a Dec 01 EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister Sample notification screen 5 New MSGs EXIT Interaction Screen Description Notification Screen 17 Notification screens alert you that an action has been completed, provide a status update, or give a warning.
AT&T SB67040 Cordless Accessory Handset User’s Guide Soft Keys The Handset soft keys provide a variety of functions determined by the current action. If you are forwarding a call, the soft keys displayed are different from those displayed if you are making a call. Table 3 lists the soft keys. Table 3. Handset Soft Keys Key Function Answer an incoming call and place it in the Handset Call Deck.
AT&T SB67040 Cordless Accessory Handset User’s Guide Table 3. Handset Soft Keys (Continued) Key Function Access the four viewing options for the Directory: All, Personal list, System list, and Extension list. Access Voicemail messages. Cancel proposed action in a confirmation screen. Initiate an all-extension page. Pause message playback or insert a two-second pause in digit string. Play Voicemail message. Record an introductory message to be added to a forwarded message.
AT&T SB67040 Cordless Accessory Handset User’s Guide Screen Icons The Handset screen icons provide an indication of Handset activity. Table 4 lists and describes the screen icons you might see. Table 4. Icon Handset Screen Icons Function Description Navigate up or down list Present whenever the or navigation key can be used to move the highlight bar to the next or previous entry in a list. Incoming ring or ringer on Appears during an incoming call, or during volume control.
AT&T SB67040 Cordless Accessory Handset User’s Guide Table 4. Icon Handset Screen Icons (Continued) Function Description Voicemail message Appears in the Call Log to indicate that a caller has left a Voicemail message. Message playback navigation Present during message playback to indicate that there are additional messages before or after this one. Handset in use Appears when the Cordless Handset is in use. Deskset in use Appears when the Deskset is off hook.
AT&T SB67040 Cordless Accessory Handset User’s Guide Using the Speakerphone When the speakerphone is active, the SPEAKER hard key is backlit. In Idle or Dial mode, this hard key behaves like PHONE, except that audio is from the speakerphone. To use the speakerphone: 12:30p Feb. 23 ON CALL EXT_#s CONF CID To initiate a call, press SPEAKER. The key becomes backlit, you hear dial tone, and the screen shown in Figure 7 displays. You can dial. To end a call, press OFF.
AT&T SB67040 Cordless Accessory Handset User’s Guide Call Deck The Call Deck is the list of active, held, parked, and ringing calls. Because the screen is too small to display multiple calls at the same time, the Handset stacks them like a deck of cards in order of priority. Review calls by pressing the or navigation key. The Call Deck loops; after reaching the last call in the deck, press the navigation key again to return to the beginning. The order of priority is: a.
AT&T SB67040 Cordless Accessory Handset User’s Guide Deskset In Use 12:30p Feb 23 If the Deskset is being used, pressing PHONE produces the Deskset-in-use notification screen shown in Figure 11. Press to move the call to the Handset. EXT 201 DesksetWalters in Use. Fraser Press SWITCH to use this handset. 2 New CALLS 0 New MSGs SWITCH CANCEL Figure 11.
AT&T SB67040 Cordless Accessory Handset User’s Guide SB67040 Cordless Accessory Handset/SB67030 Deskset Comparison The following Deskset features are limited on the Handset: Paging — You can send pages, but you cannot receive pages (see “Paging All Extensions” on page 76). View other held calls — You can cycle though held calls in the Call Deck (see “Placing and Retrieving a Call on Hold” on page 70).
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 2 GETTING STARTED This chapter tells you how to install and set up your SB67040 Cordless Accessory Handset.
AT&T SB67040 Cordless Accessory Handset User’s Guide Charger Installation The Handset uses a rechargeable 2.4V nickel-metal hydride cell (NiMH) pack and comes with a battery Charger. Place the Handset in the Charger when not in use. To plug the Handset Charger into AC power: 1. Plug the power adapter into an electrical outlet not controlled by a wall switch. 2. Plug the small end of the power adapter into the jack on the underside of the Charger. 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide Battery Installation The Handset uses a rechargeable 2.4v nickel-metal hydride cell (NiMH) pack and comes with a battery Charger. To install the Handset battery: Battery Connector 1. Remove the battery cover by pressing and sliding the cover downward, as shown in Figure 13. 2. Plug the battery connector securely into the plug inside the Handset battery compartment, matching the color-coded label. 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide Battery Charging Charge the Handset battery for at least 16 hours before use. When fully charged, the Handset battery provides approximately five hours of talk time or three days of standby time. To charge the Handset battery: Place the Handset in the Charger, as shown in Figure 15. The CHARGE light is on when the Handset is charging. If the Handset has not yet been registered, the Register screen shown in Figure 16 displays within 15 seconds.
AT&T SB67040 Cordless Accessory Handset User’s Guide Low Battery Notification When the battery is low, the Handset emits an alert tone and displays the notification screen shown in Figure 17. To handle low battery notification: 12:30p Feb 23 EXT 249 1. Press 2. Place the Handset into the Charger. LowSmith Battery. John Please place in charger. 2 Missed Calls 5 New MSGs to exit the notification screen.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Registration This procedure provides instructions for registering a Handset. Only one Handset and one Headset can be registered to a Deskset. For complete information on cordless device registration, see the “SB67030 Deskset User’s Guide”. To register the Handset: If the Handset is not registered to a Deskset, the Place in charger notification screen shown in Figure 18 displays upon powering up. 12:00a Dec 01 1.
AT&T SB67040 Cordless Accessory Handset User’s Guide To register the Handset: (Continued) 4. 5. Press 1 on the Deskset dial pad to begin the registration process. 6. To register the Handset press Figure 24. Figure 21. Cordless Registration Cordless Handset is currently Not Registered. Register The Handset displays Handset Registered, as shown in Figure 22. The registration process on both Deskset and Handset ends after two minutes.
AT&T SB67040 Cordless Accessory Handset User’s Guide To register the Handset: (Continued) NOTE: If registration fails, it may be because the Handset is already registered. Follow the instructions “To deregister the Handset:”, below, to verify if the Handset is registered and deregister it if necessary. Then try registration again. To deregister the Handset: Cordless Handset Registration Cordless Handset is currently Registered. Press DeReg to deregister the Cordless Handset.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Setup Handset setup begins with the Idle screen illustrated and described in Figure 6 on page 15. To view and alter configuration settings on the Handset: 12:30p Feb 23 12:30p Feb 23 OPTIONS OPTIONS 1. Redial John Smith 2. Page All 3. Parked Calls 2 Missed Calls 4. Extension List 3. Parked Calls John SmithList 4. Extension 5. Settings 2 Missed Calls 6. Help EXT 249 5 New MSGs EXT 249 1. Press OPTIONS.
AT&T SB67040 Cordless Accessory Handset User’s Guide To adjust the display contrast: 1. To display the Settings menu shown in Figure 28, perform steps 1 and 2 of the “To view and alter configuration settings on the Handset:” on page 34. 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 2. Press 1 to display the Contrast screen shown in Figure 29. 3. Press the 5 New MSGs 4.
AT&T SB67040 Cordless Accessory Handset User’s Guide To adjust the sound: 12:30p Feb 23 SETTINGS EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 1. Perform steps 1 and 2 of “To view and alter configuration settings on the Handset:” on page 34. The Settings screen shown in Figure 30 displays. 2. Press 2 to display the Sounds menu shown in Figure 31. 3. Press the 5 New MSGs To adjust the ringer volume from 0 to 6, press the or navigation key.
AT&T SB67040 Cordless Accessory Handset User’s Guide To reset the Handset to default settings (factory defaults): 12:30p Feb 23 SETTINGS 1. Perform steps 1 and 2 of “To view and alter configuration settings on the Handset:” on page 34 to display the menu shown in Figure 32. 2. Press 3 to display the Restore Default screen shown in Figure 33. EXT 249 1. Display John Smith 2. Sounds 3. Restore Default 2 Missed Calls 4. Deregister 5 New MSGs EXIT Figure 32.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Volume Control The Handset volume control changes both ringer and incoming voice volume. You can increase or decrease the incoming voice volume during an active call or during message playback. You can increase or decrease the ringer volume only if not on an active call. To adjust the ringer volume: When not on an active call: 12:30p Feb 23 RINGER EXT 249 John Smith Press Volume to increase the ringer volume.
AT&T SB67040 Cordless Accessory Handset User’s Guide To adjust the incoming voice volume: During an active call or during message playback: 12:30p Feb 23 PHONE 1-800-555-0180 0:12 ON A CALL EXIT Figure 38. Voice Volume Getting Started Press Volume to increase the incoming voice volume OR Press Volume to decrease the incoming voice volume A screen similar to the one shown in Figure 38 displays. The example shows the volume set to 3. There are six volume levels.
AT&T SB67040 Cordless Accessory Handset User’s Guide Link Loss Notification If the Handset leaves the operating range of the Deskset, or if there is radio frequency (RF) interference, a Lost connection with Deskset notification screen displays, as shown in Figure 39. The Handset will search for the Deskset. After five seconds, the Searching for Deskset… notification screen displays. If you see either of these screens, move closer to the Deskset. .
AT&T SB67040 Cordless Accessory Handset User’s Guide Dial Pad Data Entry Use the dial pad to enter alphabetical characters into a text field, such as when searching a Directory (see “Searching a List Using the Dial Pad” on page 42). Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters. The keys function as follows: 1. Pressing the dialing key once enters the uppercase first letter. 2. Pressing the dialing key twice enters the uppercase second letter.
AT&T SB67040 Cordless Accessory Handset User’s Guide Searching a List Using the Dial Pad To search for a list entry: DIR 1/48 ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST To display the Directory shown in Figure 40 press DIR. 2. Pressing a dial pad key causes a letter to display in the center of the handset screen. The Handset finds a name that begins with that letter. If there is no name starting with that letter, the Handset finds the next name in the alphabet.
AT&T SB67040 Cordless Accessory Handset User’s Guide Handset Help Access help by pressing OPTIONS, and selecting Help, which is always last on the Options screen. The information you see depends on what you were doing when you selected Help. Table 5 provides an illustration of each help screen and a description of the screen function. Table 5. Help Content HELP 5. Making a call 6. Call management 7. Conference calls 8. Incoming calls 9. Battery status EXIT 1. Idle screen info 2.
AT&T SB67040 Cordless Accessory Handset User’s Guide Table 5. Help Content (Continued) 3. Directory 4. Call Log and Redial 5. Making a call 6. Call management Getting Started 1. Reviewing list Provides instructions for reviewing the Directory. 2. Triple-tap search Provides instructions for using the Triple-tap search (see “Dial Pad Data Entry” on page 41). 3. Directory sort Provides instructions on using the Directory sort menu. 1.
AT&T SB67040 Cordless Accessory Handset User’s Guide Table 5. Help Content (Continued) 7. Conference calls 8. Incoming calls 9. Battery status Getting Started 1. How to host Provides instructions for hosting a conference call. 2. Placing on hold Describes how to place a conference call on hold. 3. Dropping a party Describes how to drop a party from a conference call. 4. How to end Describes how to end a conference call. 1. Handling calls Describes how to answer a call while the phone is idle.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 3 MAKING A CALL This section describes making a call, either on hook or off hook. A phone is on hook when there is no call started or in progress. The phone is off hook starting from when you can hear the dial tone to when you hang up the call.
AT&T SB67040 Cordless Accessory Handset User’s Guide Predialing You can predial a phone number before pressing PHONE or SPEAKER. Pressing a dial pad key in these cases initiates the Predial mode. In this mode the Handset produces no dial tone. You can also predial from a list. To make a call while the Handset is on hook: 1. 12:30p Feb. 23 Dial 9 first for an external call. 9- 1-800-555-018 2. Press PAUSE to backspace CANCEL Figure 41. Predial Mode 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide Live Dialing Live dialing refers to dialing when the phone is already off hook. To make a call off hook: 12:30p Feb 23 ON A CALL EXT_#s CID Figure 42. Live Dial Mode 1. Press PHONE or SPEAKER to initiate a call, as shown in Figure 42. 2. Press the dial pad keys to dial, as shown in Figure 43. Dial 9 for an external call.
AT&T SB67040 Cordless Accessory Handset User’s Guide Making a Call From the Directory You can access the Directory by pressing DIR except while the phone is ringing. To make a call from the Directory: DIR 1/48 ABC Account... 1. Press DIR to access the Directory, as shown in Figure 44. 2. Press the 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST EXIT Figure 44.
AT&T SB67040 Cordless Accessory Handset User’s Guide To view the Handset lists: DIR 1/48 ABC Account... 9-503-555-0194 Amy Lee Angela Martin Barry Crick LIST EXIT Your Handset displays All lists (the combination of your Personal list, the System list, and the Extension list) when you press DIR. However, you can temporarily view and select from a specific list. 1. Press DIR to access the Directory, as shown in Figure 45. 2. Press 3. Press 1 though 4 to select the desired list Figure 45.
AT&T SB67040 Cordless Accessory Handset User’s Guide Making a Call From the Extension List You can make a call from the Extension list in Idle or during Dial mode. To make a call from the Extension list: 12:30p Feb 23 OPTIONS EXT 249 1. Redial John Smith 2. Page All 3. Parked Calls 2 Missed Calls 4. Extension List 1. Press OPTIONS. The screen shown in Figure 47 displays. 2. Press 4. The Extension List screen shown in Figure 48 displays. NOTE: To access the Extension list during Dial mode, press .
AT&T SB67040 Cordless Accessory Handset User’s Guide Making a Call From the Call Log You can access the Call Log anytime except when the Handset is ringing. To make a call from the Call Log: CALL LOG 01/07 1. Graham Bell To access the Call Log when the phone is not idle, press OPTIONS and then scroll down to Call Log and press SELECT. Feb 23. 9:55a Mary Williams 10:01a Unknown C... Jan. 14 2. Press the or navigation key to scroll to the desired Call Log entry.
AT&T SB67040 Cordless Accessory Handset User’s Guide Call Log Dialing Options The Call Log displays the actual Caller ID information first. Call Log entries may not be in the proper format for dialing. In some areas, you need to remove the area code or add or remove a 1. Press the or navigation key to step through the dialing options. The options are in a circular list, so if you press the navigation key when the last option is visible, you return to the first option.
AT&T SB67040 Cordless Accessory Handset User’s Guide Making a Call From Redial You can make a call from the Redial list from Idle, Dial, Held Call, or Active Call modes. To make a call from the Redial list: 1. Press OPTIONS to display the menu in Figure 50. 2. Press 1 to display the Redial list shown in Figure 51. 3. Press the 4. You have the following options: 1/13 navigation key to scroll through the Redial list.
AT&T SB67040 Cordless Accessory Handset User’s Guide Making a Call From Quick Dial Create Quick Dial entries from your Deskset or the WEBUI to allow two-key dialing for frequently dialed or important phone numbers. Access the Quick Dial list by pressing and holding MUTE/QUICK. To make a call from the Quick Dial list: QUICK 1/06 1-- Kate 2 -- Enrico 3 -- Doug 4 -- 5 -- Titan 6 -- HELP 1. Press and hold 2. Press the 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 4 ANSWER A CALL If the system receives an incoming call in Idle mode, the Handset rings and the incoming call information displays as shown in Figure 55 on page 59. The screen displays the caller’s name (if available) and number. If there is more than one incoming call, they are all displayed on the screen, but only the call that you can answer by pressing PHONE displays the name and telephone number, as shown in Figure 57 on page 61.
AT&T SB67040 Cordless Accessory Handset User’s Guide New Call Notification The Handset records incoming call information in the Call Log and displays a notification on the Idle screen. Unanswered calls that have not been reviewed are considered missed. Once you review a call, the new missed call count goes down by one. If there are no new calls, the Idle screen displays 0 Missed Calls. To review the Call Log: To review the entire Call Log from Idle or Dial mode, press .
AT&T SB67040 Cordless Accessory Handset User’s Guide To review the Call Log: (Continued) NOTE: This system has a caller ID feature that works with caller identification service provided by your telephone service provider. There is a fee for this service, and it might not be available in all areas. This telephone can provide information only if both you and the caller are in areas offering caller identification service, and if both telephone companies use compatible equipment.
AT&T SB67040 Cordless Accessory Handset User’s Guide Call Options You have the following options for an incoming call: 12:30p Feb. 23 INCOMING EXT 249 Graham Bell John Smith 232-555-0176 2 Missed Calls 5 New MSGs IGNORE Press SELECT, PHONE, or SPEAKER to answer a call, shown in Figure 55. Press Press to forward the call to the destination defined in the Call Forward-No Answer setting. to silence the ringer and ignore the call. The system administrator sets the call-forwarding options.
AT&T SB67040 Cordless Accessory Handset User’s Guide If you are already on an active call and receive another incoming call, the system emits an abbreviated ring and displays a screen similar to the one illustrated in Figure 56 with incoming call information. You have the following options when you are on a call and receive an incoming call: 12:30p Feb. 23 Press PHONE to answer the incoming call. The current call is automatically placed on hold.
AT&T SB67040 Cordless Accessory Handset User’s Guide Multiple Incoming Calls If the Handset receives more than one call at a time, the Handset rings in Idle mode or emits an abbreviated ring during an Active Call. All incoming calls are displayed. You have the following options during multiple incoming call events: 12:30p Feb. 23 INCOMING Graham Bell 1-800-555-0180 232-555-0176 Mary William s Charlie Johnson 0:12 ON CALL IGNORE Press SELECT, PHONE, or SPEAKER to answer a call, shown in Figure 57.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 5 VOICEMAIL The Handset Voicemail system provides the ability to receive messages and save, replay, or forward those messages.
AT&T SB67040 Cordless Accessory Handset User’s Guide Voicemail Notification Unanswered incoming calls are handled according to the Call Forward-No Answer setting. The default setting is to send the calls to Voicemail. You can also forward a ringing call to Voicemail by pressing , as shown in Figure 59. 12:30p Feb. 23 INCOMING EXT 249 Graham Bell John Smith 232-555-0176 2 Missed Calls 5 New MSGs IGNORE Figure 58. Voicemail Notification FWD-VM Figure 59.
AT&T SB67040 Cordless Accessory Handset User’s Guide Retrieve Voicemail To retrieve Voicemail: 1. ENTER PASSWORD Press Voicemail. Enter passw ord: from the Idle screen shown in Figure 58 on page 63 to retrieve all OR When # New MSGs is highlighted, press SELECT to play new messages. Press SELECT when done. BCKSPC Figure 60. Retrieve Voicemail MESSAGES NOTE: If you have created a user password, you are prompted to enter it, as shown in Figure 60. CANCEL 2.
AT&T SB67040 Cordless Accessory Handset User’s Guide Reviewing Voicemail Records Reviewing Voicemail records: MESSAGES 01/13 Graham Bell 232 -555-0176 Press to begin Voicemail message playback, as shown in Figure 62. Once message playback starts: z The z The message progress bar indicates how much of the message has played. z The message time counter displays the remaining time, in seconds, of message playback. z Press SPEAKER to hear message playback through the speaker.
AT&T SB67040 Cordless Accessory Handset User’s Guide Voicemail Management You can delete a message or forward a message to an internal extension. To delete a message: MESSAGES 1/13 OPTIONS Graham Bell 1. Delete All 1-800-916-2007 2.10 Delete Jan 12:03p 3. Forward MSG 4.PREV Help Press OPTIONS from Message Playback mode. Message playback stops and the screen shown in Figure 64 displays. You have the following options: 05:10 NEXT CANCEL Figure 64.
AT&T SB67040 Cordless Accessory Handset User’s Guide To forward a message: MESSAGES 1/13 1. From Message Playback mode, press OPTIONS. Message playback stops and the screen shown in Figure 67 displays. 2. Press 3 to display the Forward Destination Start screen, shown in Figure 68. 3. Enter the Extension number: OPTIONS Graham Bell 1. Delete All 1-800-916-2007 2.10 Delete Jan 12:03p 3. Forward MSG 4.PREV Help 05:10 NEXT CANCEL Figure 67. Message Options Using the dialing keys.
AT&T SB67040 Cordless Accessory Handset User’s Guide To forward a message: (Continued) MESSAGES 4. 1/13 Graham Bell 1-800-916-2007 Message Jan 10 12:03p Forwarded. to forward the message to the selected The confirmation screen shown in Figure 71 displays to confirm that the message has been forwarded. EXIT 01/13 Graham Bell 232 -555-0176 Jan. 10 @ 12:03pm 05:10 NEXT The Handset returns to the same message, as shown in Figure 72. PREV NEXT PLAY EXIT Figure 72. Message Playback Figure 71.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 6 HOLD/PAGE/PARK Parking a call and placing it on hold are similar operations. The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold, and a parked call can be retrieved at any extension. A maximum of five calls can be held. If you have reached the maximum number of held calls, a Maximum of 5 held calls reached notification screen appears.
AT&T SB67040 Cordless Accessory Handset User’s Guide Placing and Retrieving a Call on Hold To place an active call on hold and to retrieve it: 12:30p Feb. 23 Graham Bell 232 -555-0176 3:00 ON HOLD XFER UNHOLD Press HOLD. The screen shown in Figure 73 displays. z Press to transfer the held call to another number. z Press to return to Active Call mode. Press PHONE to start a new call. Press dial pad keys to make a new call while on hook (see “Predialing” on page 47). Figure 73.
AT&T SB67040 Cordless Accessory Handset User’s Guide Retrieving a Held Call When There Is More Than One Call in the Call Deck To retrieve a held call when there is more than one call in the Call Deck: NEXT CALL Graham Bell 232 -555-0176 3:00 ON HOLD XFER UNHOLD Press the or Press Call mode. navigation key to review calls in the Call Deck shown in Figure 74. when the call you want to retrieve is displayed.
AT&T SB67040 Cordless Accessory Handset User’s Guide Held Call Options To view Held Call options: Press OPTIONS with a held call displayed to access the Hold options, as shown in Figure 75 and listed below. 12:30p Feb. 23 OPTIONS Graham Bell 5. Extension List 9-800-916-2007 6. Call Log 7. Conference 8. Messages 3:00 ON HOLD EXIT 1. Redial Accesses the Redial list (see “Making a Call From Redial” on page 54). 2. Page All Pages all other extensions (see “Paging All Extensions” on page 76). 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide Parking an Active Call To park an active call: 12:30p Feb 23 OPTIONS Graham Bell 1. Redial 9-800-916-2007 2. Page All 3. Park 4. ParkedON Calls 03:00 HOLD 1. Press OPTIONS to display the parked call options, as shown in Figure 76. 2. Press 3 to park the call, as shown in Figure 77. The parked call is given a 3-digit number that starts with 1. To page others to let them know about this call, see “Paging All Extensions” on page 76.
AT&T SB67040 Cordless Accessory Handset User’s Guide Parking a Held Call To park a held call: 1. NEXT CALL Graham Bell 232 -555-0176 3:00 2. Press OPTIONS to display the Held Call options, as shown in Figure 79. 3. Press 3 to park the call, as shown in Figure 80. ON HOLD XFER UNHOLD The call disappears from the Held Calls list and appears in the Parked Call list, which is available system-wide. The parked call is given a 3-digit number that starts with 1. Figure 78. Held Call 12:30p Feb.
AT&T SB67040 Cordless Accessory Handset User’s Guide Retrieving a Parked Call From Any Extension If you know the number of the parked call, press PHONE and dial the parked call number. If you don't know the number, find the parked call in the Parked Call list. To retrieve a parked call: To access the Parked Call list: 12:30p Feb 23 OPTIONS EXT 249 1. Redial John Smith 2. Page All 3. Parked Calls 2 Missed Calls 4. Extension List 1. Press OPTIONS. The screen shown in Figure 81 displays. 2.
AT&T SB67040 Cordless Accessory Handset User’s Guide Paging All Extensions Once you have parked a call, you can page all other extensions in the system to request that someone retrieve the parked call. To page all extensions: 1. 12:30p Feb 23 OPTIONS Begin the page: Graham Bell 1. Redial 9-800-916-2007 2. Page All 3. Park 4. ParkedON Calls 03:00 HOLD From Held or Idle: a. Press OPTIONS. The screen shown in Figure 83 displays. b. Press 2 to begin the page. The screen shown in Figure 84 displays.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 7 CALL TRANSFER You can transfer an active or a held call. An unsupervised transfer occurs if you do not talk to the transfer recipient. The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call. A supervised transfer occurs if you talk to the transfer recipient before completing the transfer. You can transfer a call to an internal extension or external number.
AT&T SB67040 Cordless Accessory Handset User’s Guide Transfer to an Extension To transfer an active or held call to an extension: Figure 85. Transfer To 1. Press Figure 85. . The Handset displays the screen shown in 2. Press Figure 86. to display the Extension list, as shown in 3. Press the or navigation key to scroll through the Extension list entries. 4. Press SELECT, SPEAKER, or PHONE to select an Extension number as a transfer destination.
AT&T SB67040 Cordless Accessory Handset User’s Guide Transfer to an External Number To transfer an active or held call to an external number: 1. From either an active or held call, press . An active call is placed on hold, and the Handset displays the screen shown in Figure 88. 2. To transfer a call to an external number, dial the number directly or access the external number through the Call Log, Redial list, Directory, or Quick Dial. 3.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 8 CONFERENCE You can initiate a conference during an active call or when calls are held. “Conference Setup” on page 81 “Hold/Unhold a Conference Call” on page 82 “End a Conference Call” on page 83 Conferencing Rules You can combine two calls, (active, held, or parked) to create a conference call. The following rules apply to conferencing: Conference Only one Conference at a time is allowed per extension.
AT&T SB67040 Cordless Accessory Handset User’s Guide Conference Setup To set up a conference: 1. Figure 90. Start Conference 2. Once you establish a call, press . The Conference screen shown in Figure 90 displays. The Handset automatically places the current call on hold and goes to Conference Setup mode. The Handset is ready to add the second call. The name and Call-on-hold icon appear in the top line of the display. Place the second call.
AT&T SB67040 Cordless Accessory Handset User’s Guide Hold/Unhold a Conference Call To put a conference call on hold: Press HOLD or PHONE to place the conference on hold. The screen shown in Figure 94 displays. If you press PHONE, you hear a dial tone and are in the Dial mode. The first and second calls are placed on hold but are still able to communicate with each other. Figure 94. Conference on Hold To take a conference call off hold: When the call is on hold, the screen shown in Figure 95 displays.
AT&T SB67040 Cordless Accessory Handset User’s Guide End a Conference Call To end a conference call: You have the following options: 12:30p Feb 23 Graham Bell 01:09 Mary Williams 00:03 ON A CALL To hang up all calls, press OFF. OR To drop one call, press screen shown in Figure 96. from the conference DROP Figure 96. Current Conference r 12:30p Feb 23 Mary Williams 9-1-888-722-7702 00:32 XFER ON A CALL CONF Figure 98.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 9 DESKSET INTERACTION This section identifies similarities and operating interactions between the SB67030 Deskset and the AT&T SB67040 Cordless Accessory Handset.
AT&T SB67040 Cordless Accessory Handset User’s Guide Answering a Call While Another Device is on a Call The Deskset, Cordless Handset, and Cordless Headset are all the same extension. If there is an active call, it must be placed on hold before other calls can be placed or answered. You must also switch control to the device you want to use. Incoming Call An Incoming Call appears on both devices. Both devices emit ring tones.
AT&T SB67040 Cordless Accessory Handset User’s Guide C HAPTER 10 TROUBLESHOOTING This section provides information that can assist you in locating and correcting problems with your SB67040 Cordless Accessory Handset. NOTE: For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada dial 1 (888) 883-2474.
AT&T SB67040 Cordless Accessory Handset User’s Guide In Case Of Difficulty If you have difficulty operating your SB67040 Handset, try the following suggestions. : Symptom Handset does not work at all (LCD is black). Handset registration is not working. Troubleshooting Probable Cause Corrective Action No power to the device. The Handset and Deskset are not communicating with each other. 87 Confirm the battery is installed and charged correctly. Place the Handset into the accessory Charger.
AT&T SB67040 Cordless Accessory Handset User’s Guide Symptom Extension number does not match Deskset. Cannot make external calls. Troubleshooting Probable Cause Corrective Action The Handset has been registered to another Deskset. The Handset cannot communicate with Deskset. Check the Deskset to see if a Handset has been registered. If so, deregister it: MENU -> User Settings -> Cordless Settings -> Handset -> DeReg. Deregister your Handset (OPTIONS -> Settings -> Deregister).
AT&T SB67040 Cordless Accessory Handset User’s Guide Symptom Handset does not receive incoming calls. Cannot locate Handset using Deskset. Troubleshooting Probable Cause Corrective Action The incoming call notifications have been suppressed or are unable to reach the Handset. The Handset battery is dead, out of range, or not registered. 89 Check if you can receive incoming calls on the Deskset.
AT&T SB67040 Cordless Accessory Handset User’s Guide Symptom Handset displays “Deskset in Use” when trying to make a new call. Probable Cause Corrective Action When the Deskset is on a call, you must switch the Active Call to the Handset before making a new call. Press PHONE on the Handset. The Handset asks if you wish to switch the current active call to the Handset. Press on the Handset to take the call on the Handset. Continue the call, or end it to make a new call.
AT&T SB67040 Cordless Accessory Handset User’s Guide Symptom Poor audio quality. Speech is cutting out. Probable Cause Corrective Action The Handset is almost out of range or is experiencing interference. You may be close to being out of range. Try moving closer to the Deskset. Other electronic products can cause interference with your Handset. Try installing the Deskset far away from devices such as TVs, microwaves, or other cordless devices, including other Handsets.
AT&T SB67040 Cordless Accessory Handset User’s Guide Symptom Caller ID isn’t working. Calls dropped. Troubleshooting Probable Cause Corrective Action Your organization does not subscribe to this service or you have DSL phone lines without filters installed. Restoring Deskset settings while that extension is in use causes all calls to be dropped. 92 Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your phone.
AT&T SB67040 Cordless Accessory Handset User’s Guide MAINTENANCE Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship them. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
AT&T SB67040 Cordless Accessory Handset User’s Guide IMPORTANT SAFETY INSTRUCTIONS This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions.
AT&T SB67040 Cordless Accessory Handset User’s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water. If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions.
AT&T SB67040 Cordless Accessory Handset User’s Guide LIMITED WARRANTY The AT&T brand is used under license. For customer service, repair, replacement, or warranty service and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com or call 1 (888) 916-2007. In Canada, call 1 (888) 883-2474. 1.
AT&T SB67040 Cordless Accessory Handset User’s Guide 4.
AT&T SB67040 Cordless Accessory Handset User’s Guide The manufacturer will return any repaired or replaced PRODUCT under this Limited Warranty. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.
AT&T SB67040 Cordless Accessory Handset User’s Guide to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please retain your original sales receipt as proof of purchase.
AT&T SB67040 Cordless Accessory Handset User’s Guide GLOSSARY This glossary provides definitions that are specific to this business telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX.
AT&T SB67040 Cordless Accessory Handset User’s Guide CFNA (Call Forward - No Answer): Automatically forward unanswered calls to Voicemail or an extension or external phone number default: The original product settings DHCP (Dynamic Host Configuration Protocol): A network protocol that automatically assigns computer IP addresses dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset direct dial: Allowing callers to directly dial users' Extension numbers after an Auto Attendant answers D
AT&T SB67040 Cordless Accessory Handset User’s Guide Extension number: The three-digit number representing each individual Deskset factory default: The original product settings flash memory: Reprogrammable system storage used for storing software upgrades FWD ON ( ): An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on.
AT&T SB67040 Cordless Accessory Handset User’s Guide LED (Light Emitting Diode): A small light on a device that indicates status link local address: A local address used for network address creation when no external source of network addressing information is available link loss: Occurs when the connection between two RF devices fail, such as between the system Deskset and the optional Cordless Headset or Handset live dial: Dialing after the phone is off hook MAC address (Media Access Control address): A un
AT&T SB67040 Cordless Accessory Handset User’s Guide P2P (Peer to Peer): A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching: Most web browsers store recently obtained website data on a local hard drive. The browser then only asks for data that has changed since the last download.
AT&T SB67040 Cordless Accessory Handset User’s Guide static IP address: An IP address that is manually assigned to a computer by a System Administrator. This type of addressing requires specific knowledge of the LAN. station: Another term for extension Subnet (Subnetwork): Typically a LAN served by one router supervised transfer: Occurs when you communicate with the transfer recipient before completing a transferred call.