Specifications

SB67080 Expansion Module Installation and Configuration Guide Back to Contents
Troubleshooting 46
WebUI reverts to Log-in page after clicking a navigation link.
Changes made to System Configuration from the WebUI are not saved.
System Upgrade
A Synapse device becomes sluggish or unresponsive during or immediately after software
upgrade.
Probable Cause Corrective Action
The browser is not checking
for newer versions of pages.
 Ensure that your Internet browser is working
normally. It may not be automatically caching
pages. For example, in Internet Explorer 7, click
Tools –> Internet Options. Then under
Browsing history, click Settings. Under Check
for newer versions of stored pages, select
Automatically.
The WebUI has been inactive
for 10 minutes.
 Log in again.
Probable Cause Corrective Action
The device whose IP address
you used to log in to the
WebUI failed to synchronize
with the system. The WebUI
displays “Unable to save data
at this time. Please re-enter
and try again.”
 Check the device status in the footer of the
WebUI page. If the status reads "Synch Failed,"
see “The device screen displays
Synch Failed .” on
page 42.
More than one person is
using the WebUI to change
System Configuration at the
same time.
 Make sure only one person at a time logs on as
the administrator.
You must click Apply on
each page to confirm the
changes.
 Click Apply on each page to confirm the
changes.
Probable Cause Corrective Action
Cannot connect to AT&T
server or the device
encountered an unexpected
problem.
 Disconnect the power to the device, wait a few
minutes, then reconnect the power and try the
upgrade process again.