User guide

11
Network Status Messages
When the Expansion Module is joining the network or network activity is disrupted, status messages appear
in the header area of the screen. Some of these messages appear as part of normal operation, but if one of
them appears and does not go away, there may be a problem with the network or the device.
11
Troubleshooting
Status Action
Network Down • Ensure the LAN cable is connected correctly to the back of the unit.
• If the problem persists, consult your system administrator.
Acquiring Address
Joining Site
Synchronizing
Synch Failed
• Reset the Expansion Module.
• Disconnect the LAN cable, reset the Expansion Module to factory defaults, then reconnect
the Expansion Module.
• Consult your system administrator.
Resetting the Expansion Module
You may need to manually reset the Expansion Module or return the device
to factory defaults if it does not respond or fails to synchronize with the
system. To reset the Expansion Module, press the RESET button by inserting
a pen or paper clip into the hole and applying pressure to the button.
To reset the device without losing any custom settings, press the RESET
button for less than five seconds. You can get the same result by
disconnecting and reconnecting power to the device.
To completely reset the device to factory defaults, unplug the LAN
cable and press the RESET button for more than five seconds.
RESET
Button
LAN Port