User’s manual SynJ SB67148 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 76-77 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. TM Model number: SynJ SB67148 Type: DECT 6.
Parts checklist Check to make sure the telephone package includes the following items: Quick start guide User’s manual SynJ SB67148 DECT 6.0 4-line expansion deskset for use with AT&T model SynJ SB67118/SB67138 User's manual Handset with coiled cord installed Deskset power adapter SynJ SB67148 DECT 6.
User’s manual SynJ SB67148 DECT 6.0 4-line expansion deskset for use with AT&T model SynJ SB67118/SB67138 Table of contents Getting started Deskset operation Quick reference guide............................... 1 Installation....................................................... 4 Deskset installation..................................... 5 Backup battery installation..................... 6 Backup battery charging.......................... 7 Add and register a deskset.....................
PTT to the main telephone base or a system device................................35 PTT to all devices...................................36 Answer a PTT call...................................37 Convert a PTT call to an intercom call.............................................37 End a PTT call ........................................37 Directory About the directory...................................38 Capacity......................................................38 Exit the directory......................
Getting started Quick reference guide HOLD LINE 1-LINE 4 keys EXIT Press to place an outside call on hold (page 27). Press to make or answer a call on the desired line (pages 19-21). While in a menu, press to cancel an operation and exit the menu display. NEW CALL indicator On when there are new or missed calls (page 46). DIR Press to view directory information (page 41). CID Press to view caller ID information (page 46).
Getting started Quick reference guide FLASH PTT During a call, press to answer an incoming call when you receive a call waiting alert (page 24). Press to initiate a PTT call (page 35). Press and hold to broadcast to all extensions (page 36). INT When in idle mode, press to initiate an intercom call (page 31). Speed dial keys Press to review or dial a stored speed dial number when the deskset is not in use (page 21). LOWER Press to enter the lower speed dial locations (�page 21).
Getting started Quick reference guide Directory card To write names on the directory card: 1. Remove the clear plastic cover by inserting the tip of a small item such as a paperclip into the hole at the top edge of the cover. 2. Pull out the directory card. 3. Write the information on the directory card. 4. Replace the directory card and the plastic cover. Main menu The > symbol highlights a menu item.
Getting started Installation Install the deskset close to a power outlet not controlled by a wall switch. The deskset should be placed on a flat surface. For optimum range and better reception, place the deskset near the main telephone base. Your product may be shipped with a protective sticker covering the deskset display - remove it before use. For customer service or product information, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.
Getting started Deskset installation Install the deskset as shown below. Route the power adapter cord through the slot at the bottom of the deskset. Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the small end of the power adapter into the power jack at the bottom of the deskset. Raise the antenna for optimum wireless range and performance. Plug the end of the coiled handset cord into the jack at the bottom of the deskset.
Getting started Backup battery installation Install the backup battery as shown below. In the event of a power failure, the charged backup battery allows the deskset to operate. Plug in the AC power adapter into the power jack at the bottom of the deskset to charge the backup battery. 1. Press down the tab to open the battery compartment cover. 2. Place the battery in the compartment. Make sure the supplied battery with the label THIS SIDE UP faces up as indicated. 3.
Getting started Backup battery charging When the deskset loses power with the backup battery installed, the screen indicates the battery status (see table below) and displays Check AC power. When the backup battery is in low battery mode, the screen displays Low battery. The backup battery is fully charged after 16 hours of continuous charging. See the table on page 82 for battery operating times. The following table summarizes the battery charge indicators and actions to take.
Getting started Add and register a deskset The handset provided with the SynJ SB67118/SB67138 is already registered as Handset 1. Additional desksets are assigned numbers in the order they are registered (Deskset 2 to Deskset 10). You can register a maximum of 10 desksets/handsets, or 9 desksets/handsets and one cordless headset. You can add desksets (SynJ SB67148, purchased separately) to the SynJ SB67118/SB67138 at any time, but each new deskset must be registered with the main telephone base before use.
Getting started Add and register a deskset Register the deskset to your SynJ SB67138 telephone base 1. On the SynJ SB67138 telephone base, press MENU/ENTER. 2. Scroll down to Registration and press MENU/ENTER. 3. Press MENU/ENTER again to select Register HS. The main telephone base screen shows Registering new device... 4. Press the Start softkey on the unregistered deskset. The deskset shows Registering...Please wait. You hear a beep sound when the registration process is successful.
Getting started Deregister a deskset You may need to deregister the deskset from the main telephone base if you already have ten registered devices and need to replace a deskset, or if you wish to change the assigned number of your registered devices. You must first deregister ALL the registered devices, and then register each device that you wish to use again individually. Please read carefully through all the instructions in this section before beginning the deregistration process.
Getting started Deregister a deskset Deregister the deskset to your SynJ SB67138 telephone base On the ����������������������������������� SynJ SB67138 ���������������������� telephone base, press MENU/ENTER. Scroll down to Registration and press MENU/ENTER. Scroll down to Deregistration and press MENU/ENTER. The main telephone base shows Deregister all devices? <=No >=Yes. Press REP to exit or press SKIP to continue the deregistration process. 5. The main telephone base shows Deregistering.
Getting started Add a corded headset You can use this deskset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use a 2.5mm corded headset. To purchase a headset, visit our website at www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. See �pages 19-22 for instructions on using the corded headset with this deskset. Add a corded headset to the deskset Side view of the deskset Plug a 2.
Deskset settings Deskset setup Menu settings Use the menus to change the deskset settings. L1 >Directory 1. Press the Menu softkey to enter the main menu when Call log Ringer setting the deskset is not in use. Mailbox setup Back Select 2. Press DIR or CID ������������������������������� to scroll to the feature to be changed. The > symbol indicates the selected menu item. 3. Press the Select softkey to select the menu item. 4.
Deskset settings Deskset setup Ringer tone Use this feature to turn the key tone on and off. The telephone base is factory set to beep with each key press. You can turn off this beep sound by turning the key tone off. 1. When the deskset is not in use, press the Menu softkey. 2. Press DIR or CID to scroll to Ringer setting. Press the Select softkey. 3. Press DIR or CID to scroll to Ringer tone. Press the Select softkey. 4. Press or to select a desired line (L1, L2, L3 or L4). 5.
Deskset settings Deskset setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. L1 1. When the deskset is not in use, press the Menu softkey. 2. Press DIR or CID to scroll to Deskset setup. Press the Select softkey. 3. Press the Select softkey to select LCD contrast. 4. Press DIR or CID to adjust the screen contrast level. The screen display temporarily fades away as you press CID and reappears as you press DIR. 5.
Deskset settings Deskset setup Language Use this feature to change the display language that is used in all menus and screen displays. This telephone comes factory set for English displays. 1. When the deskset is not in use, press the Menu softkey. 2. Press DIR or CID to scroll to Deskset setup. Press the Select softkey. 3. Press DIR or CID to scroll to Language. Press the Select softkey. 4. Press DIR or CID to select English or Español. 5.
Deskset settings Deskset setup Deskset name Use this feature to change the deskset name. 1. When the deskset is not in use, press the Menu softkey. 2. Press DIR or CID to scroll to Deskset setup. Press the Select softkey. 3. Press DIR or CID to scroll to Deskset name. Press the Select softkey. 4. Use the dialing keys (page 40) to enter a name. • Press move the cursor to the left or to the right. • Press X/DELETE to erase a character. • Press and hold X/DELETE to erase all characters.
Deskset settings Deskset setup Speed dial setup The deskset has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. The first five locations can be accessed buy using only the speed dial keys. To access the remaining five locations, press LOWER and then the speed dial key for the desired location. To enter, edit or delete a speed dial number: 1. When the deskset is not in use, press the Menu softkey.
Deskset operation Deskset basic operation The telephone comes programmed to use line 1 (default primary line) for outgoing calls when you do not press a line key. (To change the primary line, see Line selection on page 16.) When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1-LINE 4 indicates the status of the corresponding telephone line. • On when the corresponding line is in use. • Flashes slowly when the line is on hold.
Deskset operation Deskset basic operation On hook dialing (predialing) To predial using the corded handset: 1. Enter the telephone number. • Press X/DELETE to make corrections when entering the telephone number. 2. Lift the corded handset to dial. -ORTo override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the corded handset. To predial using the speakerphone: 1. Enter the telephone number. • Press X/DELETE to make corrections when entering the telephone number. 2.
Deskset operation Deskset basic operation Dial a speed dial number 1. Press the desired speed dial key. -ORPress LOWER and then the desired speed dial key. 2. Lift the corded handset, or press the Call softkey, SPEAKER or HEADSET. -ORTo override automatic line selection, press LINE 1LINE 4 for the desired line and use the speakerphone. If you want to use the corded handset, lift it from the deskset. If you want to use the corded headset, press HEADSET.
Deskset operation Deskset basic operation Switch among the corded handset, the speakerphone and the corded headset To switch from the corded handset to the speakerphone/corded headset: SPEAKER or 1. While you are using the corded handset on a call, press HEADSET. 2. Put the corded handset back to the deskset. To switch from the speakerphone/corded headset to the corded handset: • While you are using the speakerphone or corded headset on a call, pick up the corded handset to continue the call.
Deskset operation Deskset basic operation To save a redialed number in the directory: 1. When the desired number displays, press the Save 1:Deskset 1 3 Missed calls softkey. New messages 11:30PM 12/31 2. The deskset displays Enter phone #. Menu Redial • Use the dialing keys (page 40) to edit the number, if L1 necessary. 888 883 2445 • Press or to move the cursor to the left or right. Save Back • Press X/DELETE to backspace and delete a digit. • Press and hold X/DELETE to delete all the digits.
Deskset operation Options while on calls Volume control While on a call, press VOL+ or VOL- to adjust the listening volume. NOTES: • The corded headset and corded handset volume settings are the same, but the speakerphone volume setting is independent. • You hear a triple beep when you have reached the minimum or maximum volume level. Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep when someone calls while you are already on a call. 1.
Deskset operation Options while on calls Call privacy For call privacy, you can also block all other system handsets and the main telephone base from joining a phone conversation (see page 27 for instructions for joining a call). L1 >Privacy ON Record call on Back To enable call privacy: • During a call, press the Option softkey and then press the Select softkey to choose Privacy ON. The screen displays -PRIV. Any other extensions are dropped and no extensions can join the call.
Deskset operation Options while on calls Record a call Use this feature to record a two-way phone conversation during a call. The recording is treated the same as memos and is always marked as a new message in the mailbox. However, the message indicator does not flash for new or missed recorded calls. You cannot record a conference call or an intercom call. You cannot use another line while you are recording a phone conversation. To record a call: 1. While on a call, press the Option softkey. 2.
Deskset operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (See Hold reminder on page 17 to turn off this feature). If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD.
Deskset operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. L1 Line1 00:00:01 Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory. Option To access the directory while on a call: 1. During the call, press DIR, then press DIR or CID to review ��������������������� the directory. 2. To dial the displayed number, press the Call softkey.
Deskset operation Options while on calls To talk privately on the intercom call: 1. Press HOLD to talk privately with the person on that intercom call. The external line is automatically placed on hold. 2. Press the CONF softkey to resume the conference call. To drop one line: 1. Press LINE 1-LINE 4 to activate the line you want to drop. Place the corded handset on the deskset or press SPEAKER to hang up. The other line is put on hold automatically. 2.
Deskset operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, and you want the deskset to indicate when you have new voicemail, turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM LX (X is the telephone line number) displays on the screen. If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. L1 1.
Deskset operation Intercom You can use the intercom feature for conversations with a cordless handset, a cordless headset or the SB67118/SB67138 main telephone base. When the system is making one or more external calls, the deskset can make intercom calls with a cordless handset, a cordless headset or the main telephone base. Make an intercom call 1. Press the INT key on the deskset. 2. Press DIR or CID to choose a destination device.
Deskset operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the call, press LINE 1-LINE 4. The intercom call ends automatically. Answer an intercom call When you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0], Handset X represents the handset name) or Call *:Base.
Deskset operation Call transfer using intercom You can transfer a call to the main telephone base or any other system device. 1. During a call, press INT. 2. Press DIR or CID to scroll to the desired device. Press the Select softkey. -ORPress 1-0 for the desired extension number, L1 (star key) for the main telephone base, or *: Base 2: Handset 2 # (pound key) for all. Mailbox #: All 3.
Deskset operation Call transfer using intercom You can also transfer a call to the general mailbox. 1. During a call, press INT. 2. Press DIR or CID to scroll to Mailbox. Press the Select softkey. 3. The caller is prompted to leave a message in the general mailbox. NOTE: For details on how to operate the mailbox, see the SynJ SB67118/SB67138 user’s manual.
Deskset operation Push to talk (PTT) intercom You can directly broadcast your voice to the speakerphone of any extension. The extension you called can respond by pressing the PTT key to begin a two-way communication. Up to five pairs of PTT calls can exist at a time. PTT to the main telephone base or a system device 1. When the deskset is not in use, press the PTT key. 2. Press DIR or CID to choose the desired device. 3.
Deskset operation Push to talk (PTT) intercom PTT to all devices 1. When the deskset is not in use, press the PTT key. Press DIR or CID to choose #: All. Then press and hold PTT until the deskset displays PTT to: All Release PTT key to stop. -ORWhen the deskset is not in use, press and hold the PTT key until the deskset displays PTT to: All Release PTT key to stop. 2. When the connection is made, both the caller and the destination parties hear two beeps. 3. Speak towards the deskset speakerphone.
Deskset operation Push to talk (PTT) intercom Answer a PTT call 1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the handset name) or PTT from: *:Base. 2. To respond to a new PTT call, press INT on the deskset to convert the call to a two-way intercom call. Convert a PTT call to an intercom call When you have initiated a PTT call to a system device, the destination device can convert the PTT call to a two-way intercom call.
Directory About the directory Use the directory to store names and phone numbers. The directory in the deskset is independent from the main telephone base and all other registered devices. Changes made to the directory on the main telephone base and other registered handsets apply only to that particular device. Capacity The directory of the deskset can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers.
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. -ORPress DIR on the deskset. 2. When the deskset displays Directory empty or Directory XX entries, press the Add softkey to add an entry. 3. Enter a telephone number (up to 32 digits) using the Directory empty dialing keys when prompted.
Directory Create directory entries Characters by number of key presses Number key 1 2 3 4 5 6 7 8 9 1 & ‘ ( ) , - . / 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 # # Store a pause in a directory entry You may need to include a pause in a directory number to enable access to automated telephone systems.
Directory Review directory Review directory entries 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. -ORPress DIR on the deskset. 2. When the deskset displays Directory empty or Directory XX entries, press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search directory Search by name Follow the steps below to search for directory entries on the deskset. 1. When the deskset is not in use, press the Menu softkey and then press the Select softkey to choose Directory. -ORPress DIR on the deskset. 2. When the deskset displays Directory empty or Directory XX entries, press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name. 3.
Directory Dial, delete or edit directory entries You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review or name search (pages 41-42) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset, pressing the Call softkey, SPEAKER, HEADSET or LINE 1-LINE 4 for the desired line.
Caller ID About caller ID This deskset supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.
Caller ID Caller ID Information How the caller ID information (call log) works The deskset stores caller ID information for the last 50 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for a new call. Each extension has an independent call log. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).
Caller ID Caller ID operation View dialing options Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.
Caller ID Caller ID operation Save a call log entry to the directory 1. When in the call log, press DIR or CID to browse. 2. When the desired entry displays, press the Edit softkey. 3. When the ������������������������� telephone���������������� number appears: • Press the dialing keys to add digits (page 40). • Press X/DELETE to erase a digit. Back • Press and hold X/DELETE to erase all digits. • Press or L1 CHRISTINE SMITH 888 722 7702 5:30PM 8/9 new to move the cursor to the left or right.
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: Screen message Reason Private caller The caller prefers not to show the telephone number and name. Unknown caller Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.
Answering system Deskset voicemail box (answering system) The deskset has a private voicemail box that is different from the general mailbox on the main telephone base or handset. The voicemail messages for the deskset can also be accessed from the main telephone base.
Answering system Set the answering system to answer automatically You can set each of the four lines to automatically answer incoming calls on the main telephone base in two different ways. See the SynJ SB67118/ SB67138 user’s manual for more information. General mailbox: The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset or the deskset can review.
Answering system Deskset mailbox setup Deskset mailbox overview Your deskset has its own mailbox which is different from the general mailbox on the main telephone base. If you turn on the auto attendant on the main telephone base and fast answer mode on the deskset, the caller is able to leave a message on the deskset mailbox after two rings.
Answering system Deskset mailbox setup Set access code (remote access code) and mailbox security You can enter a four-digit number (0000-9999) to allow remote access to your deskset mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. This access code is also used for mailbox security. If you turn this feature on, you must enter the access code each time you access the deskset mailbox.
Answering system Deskset mailbox setup Notify alert Use this feature to receive notification calls to any phone number you set (such as a cellular phone or paging device) after a new message has been recorded to the deskset mailbox. To receive notification calls, you must save the number you wish to be notified at to the deskset, and then set the system to call this number after it finishes recording a message.
Answering system Deskset mailbox setup To confirm the call alert number set correctly: You can confirm whether the system can successfully call the alert number that you entered. 1. Follow Step 1 through Step 3 in To set an alert number on page 54. 2. Press DIR or CID to scroll to Calling alert #. Press the Select softkey. The screen displays Press SPKR to confirm the alert call. You can press the Back softkey to exit. 3. Press SPEAKER on the deskset.
Answering system Deskset mailbox setup Deskset announcement setup The announcement is the greeting callers hear when calls are answered by the deskset mailbox. The deskset has the default announcement “Hello, please leave a message after the tone.” You can use this announcement, or replace it with your own recording. The announcement can be up to two minutes. To play the default announcement: 1. When the deskset is not in use, press /MAILBOX. 2.
Answering system Message playback From the deskset, you can play the messages in the deskset mailbox and the general mailbox. If you have new messages, the system plays them (in chronological order) automatically when you access the mailbox. When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear “End of messages.
Answering system Message playback Options during playback When a message is playing, you can skip, repeat, or delete the message, or adjust the playback volume. When a message is playing on the deskset: • Press VOL+ or VOL- to adjust the message playback volume. • Press or /SKIP to skip to the next message. • Press or /REPEAT to repeat the message. Press twice to hear the previous message. • Press X/DELETE to delete the message. The system announces, “Message deleted.
Answering system Message playback Call back to the mailbox message caller During message playback, you can call back the message caller by pressing Line 1-Line 4, SPEAKER, HEADSET or the Call softkey, or lifting the corded handset. NOTE: If there is no caller ID information of the caller, you only hear a dial tone when you press Line 1-Line 4, SPEAKER, HEADSET, ���� the Call softkey, or lift the corded handset. Delete all old messages You can only delete old (reviewed) messages.
Answering system Record and deliver memos Memos are messages you record into the deskset mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system. To record and deliver a memo to the general mailbox or a handset mailbox: /MAILBOX. 1. When the deskset is not in use, press 2. Press DIR or CID to scroll to Deliver. Press the Select softkey.
Answering system Remote access You can access your deskset answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the four-digit remote access code (0000 is the default code; see page 53 to change it). The system automatically announces the number of messages (new and/or old) if there are any, and then begins to play them. 3.
Answering system Remote access 4. Hang up or press to end the call. Cut out the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If the auto attendant is active, enter your extension number. Wait for the outgoing announcement to begin, then enter the remote access code.
Appendix Screen icons, indicator tones and lights Screen icons L1 L2 L3 L4 Line indicator - on when the corresponding line is in use. Flashes when the corresponding line is on hold. Ringer off - the deskset ringer is off. L1 L2 L3 L4 1:Deskset 3 Missed calls Set date & time Redial Menu New answering system message - indicates you have new answering system messages. Backup battery status - the backup battery is charging (animated display). Becomes solid when the battery is fully charged.
Appendix Screen icons, indicator tones and lights Indicator lights NEW CALL On when there are new or missed calls in the call log. Lighted display /MAILBOX LINE 1-LINE 4 Flashes when there are new or missed messages in the deskset mailbox. On when a telephone line is in use. Flashes slowly when a telephone line is on hold. Flashes rapidly when there is an incoming call. MUTE Flashes slowly when the corded handset microphone or speakerphone is muted.
Appendix Deskset display screen messages All deleted All directory entries, call log entries or old messages in the general or deskset mailbox are erased. Busy Failed intercom or conference call (there are already two cordless handsets or desksets being used). Call *:Base The main telephone base is calling. Call X:Handset X Another system handset is calling. Call log empty There are no entries in the caller ID history.
Appendix Deskset display screen messages Please enter another access code. The access code you are trying to save already exists in the system. Please set alert # You are trying to confirm the alert number or set the notify alert on or off before you set the alert number. Press MENU on MAIN base, select Registration & then Register HS. The deskset is not registered to the telephone base. Follow the procedure for registration.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. My deskset doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the telephone line cord securely and firmly into the main telephone base and the telephone wall jack. • Reset the deskset. Unplug the electrical power.
Appendix Troubleshooting My deskset isn’t performing normally. • Make sure you plug the power cord securely into the deskset. Plug the power adapter into a different working electrical outlet without a wall switch. • Move the deskset closer to the main telephone base. You might have moved out of range. • Reset the deskset. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the deskset to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the main telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting My deskset does not ring when I receive a call. • Make sure that the ringer is not turned off (page 13). • Make sure you plug in the power cord securely. • The deskset may be too far from the main telephone base. • You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other telephones. • The layout of your building might be limiting the operating range.
Appendix Troubleshooting My calls cut in and out while I’m using my deskset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your deskset. Try installing your phone as far away as possible from these types of electronic devices. • Do not install the deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting The telephone system does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. The answering system is recording incomplete messages.
Appendix Troubleshooting The answering system does not record messages. • Make sure the answering system is turned on. • Make sure the memory of the answering system is not full. Refer to the Remaining space section in your ������������������������������������ SynJ SB67118/SB67138 user’s manual.� When the answering system memory is full, it does not record new messages until some old messages are deleted.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 50). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Maintenance Taking care of your telephone • • • • Your deskset contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the deskset down gently. Save the original packing materials to protect your deskset if you ever need to ship it. Avoid water • You can damage your deskset if it gets wet. Do not use the deskset in the rain, or handle it with wet hands. Do not install the deskset near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Deskset voltage 100 Vrms - 120Vrms (AC voltage, 60Hz) Deskset voltage 6VDC @400mA (AC adapter output) Replacement battery 3.
Index Index A AC adapter 5 Access code 53, 61 Add the deskset 8–9 Alert tones 63 Announcement 56 Answering calls 21 Answering system 50–62 Directory capacity 38 create entries 39 dial number 43 display dial 43 edit entries 43 name search 42 E Ending calls 21 B Battery charging 7 Battery installation 6 F Flash (switch hook flash) 24 H Hold 27 Hold reminder 17 C Caller ID (CID) 44–49 add entries to phone directory 48 delete entries 47 review entries 46 Call privacy 25 Call transfer 33–34 Call waiting 24
Index Index M Maintenance 75 Making calls 19 Memory match 46 Menu settings 13 Message memo 60 Message playback 57–59 Missed calls indicator 46 Mute 24 Redial 22 Registration 8 Remote access 61–62 Review directory entries 41 Review the caller ID information 46 Ringer silencing 22 Ringer tone options 14 Ringer volume 13 S Safety information 76–77 Screen display messages 65–66 Screen icons 63 Search by name 42 Speakerphone 19, 20, 21, 22 Speed dial 21 N Names enter into directory 39 search 42 Navigation key
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your four-digit access code (preset to 0000). Action Remote command 1 2 Fold here. Play all messages or record announcement........ Accept the recorded announcement....................... Delete the message or recorded announcement............................................ Repeat the message....
www.telephones.att.com © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. SynJTM is a trademark of Advanced American Telephones. Printed in China. Issue 2 AT&T 10/10.
