AT&T MERLIN LEGEND™ Communications System MLX-10™ Non-Display Telephone User's Guide
Copyright © 1991 AT&T All Rights Reserved Printed in U.S.A. AT&T 555-610-123 Issue 1 August 1991 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Rings One long _______________________ Inside call One long and one short ___________ Outside call One long and two short ____________ Transfer or returning call One long and three short ___________ Returning Callback call Line Button Lights Red Green Red and green Red and green Red and flash green Red and flash green Fast flash green Slow flash green Conference Calls 1. Dial first extension or number 2. Press Conf 3. Press line button 4. Dial next extension or number 5. Announce call and press Conf 6.
Feature Use Programmed Button 1. Program a line button for each feature (Appendix C) 2. Press programmed button Account Codes Name Code Feature Code 1. Press Feature 2. Dial code (see below) 82+ code Account Code Entry 55 Callback—Selective 87 Call Waiting—Pickup 57 Camp-On 34 + ext. Follow Me 33 + ext. Forward Forward/Follow Me—Cancel ■ all ❋ 34 ❋ ■ one ❋ 34 + ext. 33 + your ext.
Contents About This Book ■ ■ 1 Conventions Used How to Comment on This Book Your MLX-10 Telephone ■ ■ ■ ■ ■ ■ MLX-10 Model Dedicated Feature Buttons Line Buttons Line Button Lights Caring for Your Phone Adjusting the Desk Stand vii viii ix 1-1 1-2 1-4 1-6 1-11 1-12 1-13 Contents i
Contents 2 Making and Answering Calls Making Outside Calls on Phones with SA Buttons ■ Making Outside Calls on Phones with ICOM Buttons ■ Making Inside Calls ■ Answering Calls ■ Tones 2-1 ■ 3 4 Using and Programming Features 2-2 2-3 2-4 2-6 2-9 ■ Using Features ■ Programming Features 3-1 3-4 3-5 Feature Finder 4-1 ii C o n t e n t s
Contents 5 Features ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Account Code Entry Auto Dial Callback Call Waiting Conference Coverage Do Not Disturb Forward and Follow Me Headset/Handset Mute Last Number Dial Line Request Messaging Paging Park Personalized Ring Personal Speed Dial Pickup Privacy Recall Reminder Service 5-1 5-2 5-4 5-6 5-9 5-11 5-13 5-19 5-20 5-24 5-25 5-26 5-27 5-32 5-34 5-37 5-38 5-39 5-42 5-43 5-44 Contents iii
Contents 5 Features—Continued ■ ■ ■ ■ ■ ■ Ringing Options Saved Number Dial Signaling and Notify System Speed Dial Transfer Voice Announce 5-45 5-48 5-49 5-52 5-53 5-61 Α Programming Special Characters A-1 B Feature Codes B-1 C Programming Codes C-1 IG Index/Glossary IG-1 iv C o n t e n t s
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electric shock, and injury to you and damage to the equipment. ■ Read and understand all instructions.
■ Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone. ■ Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that the spark could ignite heavy concentrations of gas. ■ To reduce the risk of electric shock, do not disassemble the telephone.
About This Book This book gives you the information you need to use your non-display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.
About This Book Conventions Used The following typographic conventions are used in this book: ■ Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Privacy. ■ Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals: Press Transfer. ■ Important words are shown in bold type: Use this button to make inside and outside calls.
About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.
Your MLX-10 Telephone Your MLX-10™ telephone is part phone, part intercom, and part computer. It has touch-tone dialing, a speakerphone, and programming capabilities. Your phone has many features. Some of these, such as Transfer and Conference, are built in. Others, such as Forward and Call Waiting, can be programmed and used when you need them. Your MLX-10 telephone is shown on the next page.
Your MLX-10 Telephone MLX-10 Model Handset Button Labeling Card Line Buttons (10) Message Light Dialpad Volume Control Dedicated Feature Buttons (8) User Cards and Tray 1-2 MLX-10 Model
Your MLX-10 Telephone Button labeling card A card you can label with the line or feature assigned to each line button Dedicated feature buttons The 8 imprinted buttons for the features used most often Desk stand (not shown) A support that adjusts to two heights and can be removed for wall mounting Dialpad The numbered buttons, including ❋ and #, that are used to dial phone numbers and feature codes Handset The hand-held part of the phone that you pick up, talk into, and listen from Line buttons The 10 butt
Your MLX-10 Telephone Dedicated Feature Buttons Eight imprinted (dedicated) feature buttons, are located in the lower left corner of the phone. These buttons are programmed for the features you use most often. Four of the buttons have lights next to them to show their on/off status. The Feature, HFAI, and Speaker lights are green. Mute is red. Feature Press to select and use your phone’s features. Feature codes are listed in Appendix B and on the user cards under the phone.
Your MLX-10 Telephone Speaker Press to turn on the speakerphone so you can make or answer a call without using the handset. ■ ■ ■ ■ Press Speaker before dialing to get a dial tone. Press Speaker when the phone rings to answer the call. Press Speaker while the handset is in use to turn off the handset and turn on the speakerphone. (You can then hang up the handset; the call remains on the speakerphone.) Press Speaker while the speakerphone is in use to hang up the phone.
Your MLX-10 Telephone Line Buttons There are ten line buttons—two columns of five each—in the center of the phone. Use these buttons to make and receive inside calls (calls to and from other extensions) and outside calls. Two or more line buttons are labeled either ICOM (Intercom) or SA (System Access). You have either ICOM or SA buttons, but never both. If you have ICOM buttons, use them for inside calls only. Use buttons labeled with phone numbers for outside calls.
Your MLX-10 Telephone Phones with SA Buttons SA Ring. Use this button to make and receive both inside and outside calls. To call an inside number, dial only the extension. For outside calls, dial a dial-out code (usually a 9) before the phone number. SA Voice. Use this button to make inside voice-announced calls and outside calls and to receive both inside and outside calls. Voice-announced inside calls do not ring—your co-worker hears your voice over the speakerphone instead.
Your MLX-10 Telephone SA Originate Only. Use this button only to make calls; calls do not come in on this button. To make an outside call, enter a dial-out code (usually a 9) before dialing the phone number. This button is set up by your company to make either inside ringing or voice-announced calls (not both). Shared SA. Use this button to answer calls for co-workers and to join their conversations. Each button is linked to a specific SA button on a co-worker’s phone.
Your MLX-10 Telephone Phones with ICOM Buttons ICOM Ring. Use this button to make inside ringing calls and to receive both inside ringing and voice-announced calls. You cannot use this button for outside calls, but they can be transferred to you. lCOM Voice. Use this button to make inside voiceannounced calls and to receive both inside ringing and voice-announced calls. Voice-announced calls do not ring— your co-worker hears your voice over the speakerphone instead.
Your MLX-10 Telephone ICOM Originate Only. Use this button to make inside calls; calls do not come in on this button. This button is set up by your company to make either inside ringing or voiceannounced calls. 555-1234. Use any button labeled with a phone number to make or receive outside calls only. This is called a “personal line” because it appears only on your phone or on a particular group of phones. WATS.
Your MLX-10 Telephone Line Button Lights Each line button has two lights next to it, a red one and a green one, showing whether the line is available, in use, or on hold. Light Meaning Steady red You are automatically connected to this line when you lift the handset. Steady green The line is in use or the feature programmed onto the line button is in use. (See Chapter 3, “Using and Programming Features.”) Steady red and green You are using this line button or the Line Request feature is in use.
Your MLX-10 Telephone Caring for Your Phone First unplug the phone from the wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean the phone. CAUTION: To prevent permanent damage, do not immerse the phone in water or any other liquid, or use liquid or aerosol cleaners directly on the phone.
Your MLX-10 Telephone Adjusting the Desk Stand The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips in the stand, and follow the steps below. 1. Press on the top rear center of the stand to release the tab. 2. Pull the stand toward you and away from the phone. Press & Lift 3 . To adjust the stand to the low position, insert the tab at the bottom of the stand into the corresponding lower slot.
Your MLX-10 Telephone The diagram on the bottom of the user card tray also tells you how to adjust the stand.
Making and Answering Calls How you make outside calls depends on the line buttons on your phone. Instructions for making outside calls on phones with SA buttons are on page 2-2. Instructions for making outside calls on phones with ICOM buttons are on page 2-3. How you make inside calls and how you answer calls is basically the same for phones with ICOM buttons and phones with SA buttons. These instructions begin on page 2-4.
Making and Answering Calls Making Outside Calls on Phones with SA Buttons Use any SA button, or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call. Only SA buttons need a dial-out code (usually a 9) before dialing the phone number. To Make an Outside Call 1. If the red light next to the line button you want to use is not on, press the button, The red light goes on. 2. Lift the handset or press Speaker.
Making and Answering Calls Making Outside Calls on Phones with ICOM Buttons You can use any line button labeled with a phone number or the name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.) To Make an Outside Call 1. If the red light next to the line button you want to use is not on, press the button. The red light goes on. 2. Lift the handset or press Speaker. The green light next to the line button goes on. 3.
Making and Answering Calls Making Inside Calls Inside calls are either voice-announced or ringing. When you make a voice-announced call, your co-worker’s phone does not ring; your voice is heard over the speakerphone instead. When your co-worker is on another call using the handset, your voice still comes over the speakerphone if your co-worker’s phone is programmed to allow voice announcements.
Making and Answering Calls To Make Inside Ringing Calls 1. If the red light next to the ICOM Ring or SA Ring button is not on, press the button, The red light next to the line button goes on. 2. Lift the handset or press Speaker. The green light goes on. 3. Dial the extension number. Note: If you have difficulty hearing the other person while using your speakerphone, background noise may be interfering with the reception and transmission. Lowering the volume of the speakerphone reduces the interference.
Making and Answering Calls Answering Calls Your phone alerts you to an incoming call in several ways. The phone can ring or you can receive a voice-announced call via the speakerphone. Or, while on the phone, you may hear a Call Waiting signal—a beep— indicating that you have another call. See Chapter 5 for more on Call Waiting. You can prevent voice-announced calls by turning off Voice Announce or prevent both voice-announced and ringing calls by using Do Not Disturb.
Making and Answering Calls To Identify Ringing Calls (Distinctive Rings) Your phone uses four distinctive ringing patterns to help you identify different types of incoming calls. Ring Meaning One long ring An inside call One long ring and one short ring An outside call One long ring and two short rings An outside call transferred to you or a returning transferred call (See Chapter 5 for more on Transfer.
Making and Answering Calls To Answer Ringing Calls If You Are Not On the Phone: 1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button. The red light goes on. 2. Lift the handset or press Speaker. Both the red and green lights next to the line button stay on while you are on the call. If You Are On the Phone: 1. To put a call on hold, press Hold. 2.
Making and Answering Calls Tones When making a call or using a feature, you may hear a tone. Each tone has its own meaning. Tone Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy. Fast busy (fast repeating tone) No lines are available. Alternating high and low tones You dialed a number incorrectly or misused a feature. Confirmation tone (double break in dial tone followed by steady tone) You used a feature properly.
Using and Programming Features You can use most of your phone’s features either by pressing programmed line buttons or by dialing feature codes, depending on the following: ■ the number of unlabeled line buttons. If all the line buttons have lines assigned to them, you can use features only by dialing feature codes. If there are unlabeled line buttons, you can program features onto them. You can then use the feature by pressing just that button instead of dialing the feature code.
Using and Programming Features ■ whether the feature needs a programmed line button. Some features, such as Do Not Disturb, cannot be used with feature codes. You need to program a button to turn the feature on and off. The light next to the button provides a visual reminder when the feature is in use. The following features require programmed buttons. Programming codes are in Appendix C.
Using and Programming Features ■ whether the feature can be used only by dialing a feature code. Some features are meant to be used by dialing a 1-, 2-, or 3-digit code. For example, Personal Speed Dial allows you to dial phone numbers quickly by using codes instead of programming separate Auto Dial buttons to dial each number. The following features require feature codes. These codes are in Appendix B.
Using and Programming Features Using Features There are two ways to use your phone’s features: ■ Press a programmed button. When you have programmed a feature onto a line button, press that button to use the feature. ■ Dial a feature code. Many features have a 1-, 2-, or 3-digit feature code.
Using and Programming Features Programming Features Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice. While it isn’t necessary to program most features onto line buttons, it’s much faster to use the features if you do. In addition to features that you program onto line buttons, you can program other features to set up the way you want your phone to work.
Using and Programming Features While you are programming, the phone rings to alert you that you cannot make or receive calls until the ringing stops. To turn off the ringing, press Speaker. In addition, depending on the ringing option programmed on your phone, the lights next to the line buttons remain steady (immediate ring), flash (delayed ring), or don’t come on at all (no ring) when you program your phone. For more on Ringing Options, see Chapter 5.
Feature Finder The Feature Finder on the next few pages helps you easily identify and find features by function instead of by name: ■ Calling Basics ■ Covering Calls ■ Messaging ■ and Paging Privacy ■ Ringing Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.
Feature Finder Calling Basics If you want to . . . See . . .
Feature Finder Covering Calls Page 5-39 If you want to . . . See . . . Answer a co-worker’s ringing phone from your phone Pickup Have a co-worker answer your calls Coverage 5-13 Forward your calls to another phone Forward and Follow Me 5-20 If you want to . . . See . . .
Feature Finder Privacy If you want to . . . See . . . Page Prevent interruptions by blocking calls to your phone Do Not Disturb 5-19 Prevent co-workers from joining your calls Privacy 5-42 Prevent the person on a call from hearing you speak to someone in your office Headset/Handset Mute 5-24 Choose if you want to receive voice-announced calls Voice Announce 5-61 If you want to . . . See . . .
Features This chapter describes features alphabetically with instructions for programming and using them. Some features have to be programmed on your phone before you can use them. Others are built in to the system and do not need programming. You use most features by pressing a programmed line button or dialing a feature code.
Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, it is either required or optional: ■ Required. You must enter an account code before making an outside call. Entering an account code for incoming calls is optional. ■ Optional.
Features To Enter an Account Code Before Calling 1. Press programmed Account Code button, or press Feature and dial 82. 2. Dial account code followed by #. See Notes. 3. Press outside line or SA button. 4. Lift handset or press Speaker. 5. Dial phone number (including dial-out code if using SA button). Notes: ■ For step 2, if you have programmed an outside Auto Dial button with a specific account code followed by #, you can press the button whenever you need to enter the code. (See Auto Dial.
Features Auto Dial Use Auto Dial to automatically dial either inside or outside numbers you call often. You can program inside Auto Dial buttons for extensions of co-workers or paging areas. The green light next to the Auto Dial button goes on if your co-worker is on the phone or using Do Not Disturb. You can program outside Auto Dial buttons for important numbers, account codes, long-distance billing numbers, bank access codes, or emergency contact numbers.
Features Notes: ■ Program account codes, access codes, and outside numbers as outside Auto Dial buttons. ■ Special characters may be needed when you program an outside Auto Dial button. For more on special characters and their meanings, see Appendix A. To Use an Outside Auto Dial Button Press programmed Auto Dial button. Your speakerphone goes on, and the number is dialed automatically.
Features Callback When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call when the extension or line is free. You’ll hear a priority ring —one long ring and three short rings —as soon as the extension or line is free. The call is placed when you lift the handset or press Speaker. On phones with ICOM buttons, Callback works only for busy inside extensions; use Line Request for busy outside lines.
Features To Program a Selective Callback Button 1. Label button to be programmed as Callback. 2. Press Feature and dial 00. 3. Press button you labeled Callback. 4. Dial ❋ 55. 5. Press Feature and dial ❋ 00. To Use Selective Callback for Busy Extensions 1. When you reach a busy extension, press programmed Callback button, or press Feature and dial 55. 2. Hang up when you hear five short beeps. Your call is placed in queue until the extension becomes available.
Features To Turn Automatic Callback On and Off 1. Press Feature and dial 00. 2. Press any ICOM or SA button. 3. Dial ❋ 12 to turn on or ❋❋ 12 to turn off. 4. Press Feature and dial ❋ 00. To Use Automatic Callback 1. When you reach a busy line or extension and hear five short beeps, hang up. Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes. 2. When you hear one long ring and three short rings, lift handset or press Speaker.
Features Call Waiting When all the ICOM or SA buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. To answer a waiting call, you can either hang up or put your current call on hold. If you hang up, your phone will ring with the waiting call. If you put the call on hold, you need to press an ICOM Originate Only or SA Originate Only button and dial the feature code to pick up the waiting call.
Features To Complete a Call and Answer a Waiting Call 1. When you hear Call Waiting tone, hang up. Your phone rings. 2. Lift handset or press Speaker. You are connected to the call. To Put a Call on Hold and Pick Up a Waiting Call 1. Press Hold. 2. Press SA Originate Only or ICOM Originate Only. See Note. 3. Press Feature and dial 87. You are connected to the call. 4. To return to call on hold, press button with fast-flashing light.
Features Conference Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Conference allows you to consult privately with each participant before adding him or her to the conference and to put the entire conference on hold. To drop any participant from the conference, press the Drop button. Note: Conference calls to outside locations may vary in transmission quality.
Features To Set Up a Conference Call 1. Make call to first outside number or extension. 2. Press Conf after person answers. The green light next to the line button flashes to signal that the person is on hold for the conference. 3. To make next call, press an ICOM or SA button for an inside call or an SA or line button for an outside call. 4. Dial number or extension; after the person answers, press Conf. See Note. All partlicipants, including you, are connected. 5.
Features Coverage Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set up on an individual or group basis and turned on or off as necessary. You can program your phone to have inside and outside calls covered. Or you can program your phone so that only outside calls are covered.
Features ■ Secondary Individual Coverage. When your phone rings, the call is sent immediately to all co-workers with secondary Individual Coverage buttons for your extension.
Features Group Coverage can work with Individual Coverage or alone. If you have both, your calls only go to Group Coverage if the person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy. If you have only Group Coverage, your calls ring at your own phone and, after a system-programmed number of rings, at Group Coverage phones.
Features To Program Which Calls Are Covered 1. Press Feature and dial 00. 2. Press any ICOM or SA button. 3. Dial ❋ 48 for both inside and outside calls, or dial ❋ ❋ 48 for outside calls only. 4. Press Feature and dial ❋ 00. Notes: ■ This procedure applies to both Individual and Group Coverage. ■ Your phone is preset for both inside and outside coverage. Follow these steps to change the setting from inside and outside coverage to outside only or to change outside only to inside and outside coverage.
Features To Turn Coverage Off and On 1. Press programmed Coverage Off button. The green light next to the button goes on, and your calls do not go to coverage. 2. Press programmed Coverage Off button again. The green light next to the button goes off, and your calls are sent to coverage. To Cover Calls If you cover calls for a particular co-worker, program an Individual Coverage button for either primary or secondary coverage.
Features To Program an Individual Coverage Button 1. 2. 3. 4. 5. 6. Label button to be programmed as Coverage–(name). Press Feature and dial 00. Press button you labeled Coverage–(name). Dial ❋ 40 for primary Coverage or ❋ 41 for secondary Coverage. Dial extension of phone you want to cover. Press Feature and dial ❋ 00. To Program a Group Coverage Button 1. 2. 3. 4. 5. 6. Label button to be programmed as Group Coverage–(name). Press Feature and dial 00. Press button you labeled Group Coverage–(name).
Features Do Not Disturb Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from being heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green light next to the line button flashes. Inside callers hear a busy signal when Do Not Disturb is on, and outside callers hear ringing.
Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are working at someone else’s desk or even at another location, such as your home. Your phone must be set up by your company to allow you to forward calls to an outside number (ask your system manager). Note: Calls forwarded to outside locations may vary in transmission quality.
Features To Program a Forward Button 1. 2. 3. 4. 5. Label button to be programmed as Forward. Press Feature and dial 00. Press button you labeled Forward. Dial ✱ 33. Press Feature and dial ✱ 00. To Forward Calls to an Extension 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press programmed Forward button, or press Feature and dial 33. 4. Dial extension. Listen for double break in dial tone or check if green light next to Forward button is on.
Features To Set Up Follow Me from Another Extension 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press Feature and dial 34. 4. Dial your extension. Listen for double break in dial tone. Your calls are forwarded to the extension where Follow Me was initiated. To Cancel Forward or Follow Me from Your Phone 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press programmed Forward button, or press Feature and dial 33. 4. Dial your extension.
Features To Cancel Forward and Follow Me Sent from One Extension 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press Feature and dial ❋ 34. 4. Dial extension calls are sent from. Listen for double break in dial tone. Calls from that extension are no longer sent to your phone. To Cancel Forward and Follow Me Sent from All Extensions 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press Feature and dial ❋ 34 ❋ . Listen for double break in dial tone.
Features Headset/Handset Mute When you are on the phone using the handset or headset, use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an unlabeled line button. When you press the programmed Headset/Handset Mute button while using the handset or headset, the red light next to the button goes on and the microphone in the headset or handset goes off.
Features Last Number Dial Use Last Number Dial to automatically redial the last inside or outside number you called. To Program a Last Number Dial Button 1. Label button to be programmed as Last Number. 2. Press Feature and dial 00. 3. Press button you labeled Last Number. 4. Dial ✱ 84. 5. Press Feature and dial ✱ 00. To Use Last Number Dial 1. Press the same type of button (ICOM, SA, Pool, or special service such as WATS) you used to place the call the first time. 2.
Features Line Request Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you when the line is free. Aline is busy if the greeen light next to the line button is on. Line Request works only on line buttons labeled with a phone number or the name of a special service (such as WATS ).
Features Messaging Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when the system operator has a message for you. A fax or voice-mail message can also turn on the light. Ask your system manager how voice-mail is used by your company. Leaving Messages When you reach a busy or unanswered extension, you can leave a message that you called.
Features To Program a Leave Message Button 1. Label button to be programmed as Leave Message. 2. Press Feature and dial 00. 3. Press button you labeled Leave Message. 4. Dial ❋ 25. 5. Press Feature and dial ❋ 00. To Leave a Message on a Busy or Unanswered Phone When you reach a busy or unanswered extension, press the programmed Leave Message button or press Feature and dial 25 within 15 seconds after dialing. See Note.
Features To Cancel a Message You Left on a Display Phone 1. Press Feature and dial ❋ 53. 2. Dial co-worker’s extension. Note: You cannot cancel voice-mail messages. Receiving Messages When the red Message light on your phone is on, you have a message from the system operator, or a voice-mail message, if your phone is set up for voice-mail. The red Message light can also be turned on by a fax machine to signal that a fax has arrived. To Turn Off Your Message Light Press Feature and dial 54.
Features Posting Messages To let co-workers know where you are when you don’t answer your phone, you can post a message that appears on their display phones when they call you. Program a line button on your phone to post messages. You can post 1 of 20 programmed messages to appear on co-workers’ display phones. The 10 messages shown below are provided by your company (they may have been changed by your system manager or additional messages may have been programmed).
Features To Program a Posted Message Button 1. 2. 3. 4. 5. Label button to be programmed as Posted Message. Press Feature and dial 00. Press button you labeled Posted Message. Dial ❋ 751. Press Feature and dial ❋ 00. To Post a Message 1. Press programmed Posted Message button. The green light next to the button flashes. 2. Dial code for message you want to post (01-20). The green light next to the button becomes steady. To Cancel a Posted Message 1. Press programmed Posted Message button.
Features Paging Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if your company has one. Speakerphone Paging is heard on all speakerphones or, if set up by your company, by a selected group such as a department or work area. A Page All number is reserved for paging all the speakerphones; Group Page numbers are reserved for paging certain groups of speakerphones.
Features To Use Speakerphone Paging 1. Press any lCOM or SA button. 2. Lift handset. See Note. 3. Press Group Page–(name) or Page All button or dial extension. 4. Make announcement after beep. Note: Using the speakerphone for Speakerphone Paging may create a feedback tone. To Use Loudspeaker Paging 1. Lift handset. See Notes. 2. Press programmed Loudspeaker Page button, or press Feature and dial 9 and Loudspeaker Page line number. 3. Dial code for zone you want to page (if necessary). See Notes. 4.
Features Park If your co-worker doesn’t answer when you transfer a call, use Park to hold the call while you page him or her. When you park a call on your phone, you are putting it on hold so it can be answered from any phone in the system. You then page your co-worker and announce the call. Your co-worker can pick up the call from the nearest phone by using Pickup and dialing your extension.
Features To Program a Park Button 1. Label button to be programmed as Park. 2. Press Feature and dial 00. 3. Press button you labeled Park. 4. Dial ❋ 86. 5. Press Feature and dial ❋ 00. To Use Park and Speakerphone Page 1. While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again or hang up. 2. Press appropriate Group Page or Page All button, or press any ICOM or SA button and dial Group Page or Page All extension. 3.
Features To Use Park and Loudspeaker Page 1. While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or hang up. 2. Press programmed Loudspeaker Page button, or press Feature and dial 9 and Loudspeaker Page line number. 3. Dial code for zone you want to page. 4. Announce call and give your extension. If parked call is unanswered, it rings back at your phone.
Features Personalized Ring You can choose one of eight ringing patterns to make it easier to distinguish your phone’s ring from someone else’s. You hear the personalized part of the ring before you hear the distinctive ring for an inside, outside, transferred, or Callback call. (Chapter 2 tells you more about distinctive rings.) To Program Personalized Ring 1. 2. 3. 4. Press Feature and dial 00. Press any ICOM or SA button. Dial ❋ 32. Dial 1,2,3, . . .
Features Personal Speed Dial Use Personal Speed Dial to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. Personal Speed Dial is also convenient for account codes or when long-distance access codes and area codes make a dialing sequence long. You can program up to 24 Personal Speed Dial codes that can be used only from your phone. To Program Personal Speed Dial Codes 1. Press Feature and dial 00. 2. Dial # and 2-digit code from 01 to 24 and then ❋ 21. 3.
Features Pickup Pickup lets you answer a ringing phone from another extension. You can pick up calls by dialing the feature code for Pickup along with the ringing phone’s extension or the number of the line with the call. Or you can press a programmed Pickup button. Your company can also use Group Pickup to organize your co-workers into groups. When you are part of a pickup group, you can answer other phones in the group by pressing a button or dialing a code.
Features To Use Pickup for Any Line or Extension 1. Press programmed Pickup button, or press Feature and dial 9. Your speakerphone turns on automatically. 2. Dial extension or line number. You are connected to call. To Program a Pickup Button for a Specific Line or Extension 1. 2. 3. 4. 5. Label button as Pickup-(line, extension, or name). Press Feature and dial 00. Press button you labeled Pickup-(line, extension, or name). Dial ❋ 9.
Features To Program a Group Pickup Button 1. Label button to be programmed as Pickup–(name of group). 2. Press Feature and dial 00. 3. Press button you labeled Pickup–(name of group). 4. Dial ❋ 88. 5. Press Feature and dial ❋ 00. To Use Group Pickup Press programmed Pickup–(name of group) button, or press Feature and dial 88. Your speakerphone turns on automatically, and you are connected to call.
Features Privacy Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call and remains on until turned off. If another person has already joined your call, turning Privacy on does not drop the person from the call. If you put a call on hold, Privacy is no longer in effect and your co-workers can join the call. When Privacy is programmed on a button, the light next to the button indicates when Privacy is on.
Features Recall If your phone has ICOM buttons, use Recall to disconnect from one call and get a dial tone to make another call without hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make a mistake, press the Recall button and begin dialing again. If your phone has SA buttons, you can press a programmed Recall button to disconnect from an inside call and get a dial tone to make another call without hanging up.
Features Reminder Service Use Reminder Service to set your phone to ring at a set time like an alarm clock. Your phone will ring at the set time daily until you cancel the reminder. You can set only one reminder. To Program a Reminder Set Button 1. Label button to be programmed as Reminder Set. 2. Press Feature and dial 00. 3. Press button you labeled Reminder Set. 4. Dial ❋ 81. 5. Press Feature and dial ❋ 00. To Set Reminder 1. Press Reminder Set button, or press Feature and dial 81. 2.
Features Ringing Options There are several ways your phone can ring with an outside call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SA buttons can be programmed with the same ringing option, or each button can have a different one. Coverage buttons can also be programmed with different ringing options. You must program ringing options individually for each SA or Coverage button.
Features To Program Ringing Options on All Outside Line Buttons 1. Press Feature and dial 00. 2. Press an outside line button. 3. Select ringing option: ■ Dial ❋ 345 for no ring. The red lights next to all line buttons go off. ■ Dial ❋ 346 for delayed ring. The red lights next to all line buttons flash. ■ Dial ❋ 347 for immediate ring. The red lights next to all line buttons remain steady. 4. Press Feature and dial ❋ 00. To Program Ringing Options on Individual Outside Line, SA, or Coverage Buttons 1.
Features To Turn Abbreviated Ring On and Off 1. Press Feature and dial 00. 2. Press an outside line or SA button. 3. Dial ❋ 341 to turn on, or ❋ 342 to turn off. 4. Press Feature and dial ❋ 00.
Features Saved Number Dial When you reach a busy or unanswered number that you intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button. Saved Number Dial lets you make other calls in the meantime. The number remains stored, no matter how many times you redial it, until you replace it with another number. You must program Saved Number Dial on a line button. To Program a Saved Number Dial Button 1.
Features Signaling and Notify In addition to calling directly, there are two other ways to use the phone to contact your co-worker, Use Signaling to beep or use Notify to turn on a light on a co-worker’s phone. Signaling. To use Signaling, program a Signal button. You can signal your co-worker without lifting your handset. Your co-worker’s phone beeps for as long as you hold down the button. You can use Signaling even when you and/or your co-worker are on the phone.
Features To Program a Signal Button 1. Label button to be programmed as Signal–(name). 2. Press Feature and dial 00. 3. Press button you labeled Signal–(name). 4. Dial ❋ 23. 5. Dial co-worker’s extension. 6. Press Feature and dial ❋ 00. To Use Signaling Press programmed Signal–(name) button without lifting handset. If you are on a call, just press Signal–(name) button. Your co-worker’s phone beeps. To Use Signaling for Auto Dial 1. Press any ICOM or SA button. See Note. 2. Lift handset or press Speaker.
Features To Program Notify Buttons 1. Label button to be programmed as Notify Send (name) or Notify Receive (name). 2. Press Feature and dial 00. 3. Press button you labeled Notify Send (name) or Notify Receive (name). 4. Dial ❋ 757 for Notify Send or ❋ 758 for Notify Receive 5. Dial co-worker's extension. 6. Press Feature and dial ❋ 00. Note: Notify Send will not work unless your co-worker programs a Notify Receive button. To Use Notify 1.
Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by your company. Ask your system manager for a list of the codes, and record them on the System Speed Dial card in the card tray under your phone. For one-touch dialing, you can program buttons with System Speed Dial codes. Just press the button to dial the code. To Program System Speed Dial Buttons 1. Label button to be programmed with name or other identifier. 2.
Features Transfer Transfer sends calls to both inside and outside phones. When a call you transferred to an inside phone goes unanswered, it rings back at your phone after the length of time programmed by your company. Unanswered calls transferred to outside phones do not ring back at your phone. There are two basic ways to transfer a call: ■ You can call first to see if the person will take the call and then make the transfer (announced call). ■ You can transfer without announcing the call.
Features To Make Announced Transfers 1. Press Transfer. Call is put on hold automatically. 2. Press an SA or outside line button to make an outside transfer. See Notes. 3. Dial extension or outside phone number (including dial-out code, if necessary) followed by a #. 4. Announce the call: ■ If person can take the call, press Transfer or hang up. ■ If person cannot take the call, return to call on hold by pressing the line button with flashing green light. See Notes.
Features Notes: ■ Your phone automatically selects an SA Voice or SA Ring or an ICOM Voice or ICOM Ring button. You do not need to press an ICOM or SA button when the button you want to use is selected automatically. ■ If the extension is busy, use Camp-On (see page 5-57). ■ If the call is not answered in the time allowed by the system, it rings back at your phone. One-Touch Transfer One way to transfer calls to inside phones is by pressing Transfer and dialing the extension (see above).
Features To Use One-Touch Transfer with Automatic Completion Press programmed Auto Dial button. Call is transferred automatically. Note: One-Touch Transfer with automatic completion works only when transferring calls to extensions. To Use One-Touch Transfer with Manual Completion for Announced Calls 1. Press programmed Auto Dial button. Call is put on hold, and co-worker’s extension is dialed automatically. 2. Announce the call: ■ If person can take the call, press Transfer or hang up.
Features To Use One-Touch Transfer with Manual Completion for Unannounced Calls 1. Press programmed Auto Dial button. Call is put on hold, and co-worker’s extension is dialed automatically. 2. Press Transfer or hang up. See Notes. Notes: ■ If the extension is busy, use Camp-On (see below). ■ One-Touch Transfer with manual completion works only when transferring calls to extensions.
Features To Program a Camp-On Button 1. Label button to be programmed as Camp-On. 2. Press Feature and dial 00. 3. Press button you labeled Camp-On. 4. Dial ❋ 57. 5. Press Feature and dial ❋ 00. To Use Camp-On If you reach a busy extension when attempting to transfer a call, press programmed Camp-On button, or press Feature and dial 57. Co-worker hears Call Waiting tone. To Receive Transferred Calls Transferred calls always come in on either an ICOM or SA button.
Features If you are busy on another call and receive a transferred call via Camp-On, you hear a tone indicating that you have a call waiting. You use the same feature code to answer a Camp-On call as you do to pick up a waiting call. (See Call Waiting). If more than one call is camped-on at your phone, you receive the calls in the order they arrived. To Answer Announced Transferred Calls 1. If red light is not on next to ICOM or SA button with call, press that button. 2. Lift handset or press Speaker.
Features To Answer Unannounced Transferred Calls 1. If red light is not on next to ICOM or SA button with call, press that button. 2. Lift handset or press Speaker. You are connected with transferred call. Note: If you don’t answer the transferred call in the time allowed by your system, the call returns to the person who transferred it. To Answer Camp-On Calls 1. When you hear call waiting tone, hang up. Your phone rings. 2. Lift handset or press Speaker. You are connected to the call.
Features Voice Announce To prevent interruptions from voice-announced calls and speakerphone paging, you can turn off your phone’s ability to receive all voice announcements. If you later decide that you want to hear voice announcements, you can turn it back on. You do not have to program a button to turn this feature on and off. To Program Voice Announce 1. Press Feature and dial 00. 2. Press any ICOM or SA button. 3.
Programming Special Characters When you program Auto Dial buttons or PersonaI Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or press Hold to insert pauses after a dial-out code or to separate a phone number from an extension number.
Programming Special Characters Ask your system manager which special characters are needed and when to use them. Also, see Auto Dial and Personal Speed Dial in Chapter 5. Press... Means... Description Drop Stop Inserts a stop within a sequence of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you insert a stop to allow time for a response, and then enter the next numbers in the sequence.
Programming Special Characters Press... Means... Description Hold Pause Inserts a brief pause (1.5 seconds) in the dialing sequence to wait for a response, such as a new dial tone. If you insert two pauses, for example, automatic dialing continues after a three-second delay. You can insert as many pauses as needed. ## End of Dialing Speeds call processing by the system. Use at the end of a dialing sequence to indicate you have finished dialing or to separate one group of dialed digits from another.
Programming Special Characters Example of Using Special Characters When you program a Personal Speed Dial number that includes a long-distance access code and a phone number, you may need to include pauses (Hold) and indicate end of dialing sequence ( # # ): 1. Dial dial-out code if necessary (if using a phone with ICOM buttons, skip steps 1 and 2). 2. Enter pause(s) by pressing Hold to wait for a second dial tone. 3. Dial long-distance access number (for example, 10ATT). 4.
Feature Codes When you haven’t programmed a line button for a feature, use the feature code to activate the feature. To use a feature code, press the Feature button and dial the code. Not all features can be activated by a code. Some features, like Do Not Disturb, must be programmed onto a line button to turn the feature on and off. The light next to the button reminds you that the feature is in use. Feature codes for your MLX-10 phone follow.
Feature Codes Feature Code Account Code Entry Callback—Selective Call Waiting pick up† Camp-On Follow Me† Forward inside outside 82 + code 55 Forward/Follow Me cancel from all extensions† cancel from one extension† cancel from your phone Last Number Dial Messaging cancel message† leave message leave message without calling turn Message light off Paging loudspeaker page Personal Speed Dial† 87 57 34 + extension 33 + extension 33 + dial-out code + number + # ❋ 34 ❋ ❋ 34 + extension 33 + your extension 8
Feature Codes Feature Pickup group pickup inside outside Privacy off on Recall Reminder Service cancel reminder set reminder System Speed Dial Code 88 9 + extension 9 + line number ❋ 31 31 775 ❋ 81 81 + time + A or P code Feature Codes B-3
Programming Codes Programming codes are used to program a feature onto a button for one-touch feature use or to set up how your phone works. You can use any unlabeled line button to program features of your choice. See Chapter 3 for more on programming. Feature Code Account Code Entry Auto Dial inside† outside† ❋ 82 ❋ 22 + extension ❋ 21 + number † Denotes features that must be programmed onto a line button.
Programming Codes Feature Callback automatic callback off‡ automatic callback on‡ selective callback Call Waiting off‡ on‡ Camp-On Coverage group† inside and outside‡ off† outside only‡ primary individual coverage† secondary individual coverage† Do Not Disturb† Forward Headset/Handset Mute† Last Number Dial Code ❋ ❋ 12 ❋ 12 ❋ 55 ❋ ❋ 11 ❋ 11 ❋ 57 ❋ 42 + group ❋ 48 ❋ 49 ❋ ❋ 48 ❋ 40 + extension ❋ 41 + extension ❋ 47 ❋ 33 ❋ 783 ❋ 84 † Denotes features that must be programmed onto a line button.
Programming Codes Feature Messaging leave message turn Message light off posted message† Paging group Park Personalized Ring‡ Personal Speed Dial Pickup general pickup group pickup inside outside Privacy Recall Reminder Service cancel reminder set reminder Code ❋ 25 ❋ 54 ❋ 751 ❋ 22 + group ext. ❋ 86 ❋ 32 + ring(s) (1–8) # (01–24) + ❋ 21 ❋9 ❋ 88 ❋ 9+ extension ❋ 9+ line number ❋ 31 ❋ 775 ❋ ❋ 81 ❋ 81 † Denotes features that must be programmed onto a line button.
Programming Codes Feature Ringing Options Abbreviated off‡ Abbreviated on‡ delayed all Iines‡ delayed one Iine‡ immediate all lines‡ immediate one line no ring all lines‡ no ring one line‡ Saved Number Dial† Signaling and Notify signaling† notify receive† notify send† System Speed Dial Voice Announce off‡ on‡ Code ❋ 342 ❋ 341 ❋ 346 ❋ 36 ❋ 347 ❋ 37 ❋ 345 ❋ 35 ❋ 85 ❋ ❋ ❋ ❋ 23 + extension 758 + extension 757 + extension 24 + code ❋ ❋ 10 ❋ 10 † Denotes features that must be programmed onto a line button.
Index/Glossary A Abbreviated Ring The standard setting that rings your phone once when you are on a call. 5-45, 5-47 account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 5-2, 5-3 Account Code Entry A feature you use to enter account codes. 5-2 Auto Dial A feature you use to automatically dial an inside or outside number by pressing a programmed button. 5-4 Automatic Callback See Callback.
Index/Glossary C Callback A feature that automatically redials your call as soon as a busy extension or busy line is free. 5-6 Selective Callback—Callback that is activated only for selected calls. 5-6, 5-7 Automatic Callback—Callback that is activated every time you reach a busy extension or, if your phone has SA buttons, a busy outside line. 5-6, 5-8 Call Waiting A feature that signals you with a tone when you have an incoming call while you are on the phone.
Index/Glossary D dedicated feature buttons The imprinted feature buttons on your phone, for example, Transfer and Hold. 1-2, 1-3, 1-4, 1-5 desk stand An adjustable support you can remove from the phone for wall mounting. 1-3, 1-13, 1-14 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call. 1-7 dialpad The numbered buttons and the asterisk ( ✱ ) and pound sign ( # ) on your phone.
Index/Glossary F fax machine Equipment that can be connected to a phone to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 5-29 Feature button An imprinted button you press to use features via their feature code. 1-4 feature code A 1-, 2-, or 3-digit code you dial to use features. 3-1, 3-2, 3-3, 3-4, 5-1, B-1 Feature Finder A table in this book that helps you find features by function instead of by name.
Index/Glossary G Group Coverage See Coverage. Group Paging See Paging. Group Pickup See Pickup H handset The hand-held part of the phone that you pick up, talk into, and listen from. A handset is also called a “receiver.” 1-2, 1-3 Headset/Handset Mute A feature you use to mute the microphone in your headset or handset so you can speak privately with someone in your office without your caller hearing you. 5-24 HFAI button (Hands Free Answer on Intercom.
Index/Glossary I ICOM (Intercom) buttons Three buttons you use to make inside calls. 1-9, 1-10 ICOM Ring —to make or receive inside ringing calls. 1-9 ICOM Voice —to make or receive voice-announced inside calls. 1-9 ICOM Originate Only —to make only inside ringing calls. (Some phones may be setup so that you use this button to make voice-announced calls.) 1-10 Individual Coverage See Coverage. inside calls Calls to and from co-workers. 2-4 Ringing —inside calls that ring.
Index/Glossary line buttons The rows of buttons above and/or to the right of your dialpad, which you or your company can program with lines or features. 1-2, 1-3, 1-6 Line Request A feature that alerts you when a busy outside line is free. 5-26 Loudspeaker Paging See Paging. M Message light A light that goes on when you have a fax or a voice-mail message. The message light also goes on when you have a message to be picked up from the system operator.
Index/Glossary N Notify A Signaling feature you use to notify a co-worker by turning on a light on his or her phone. 5-49, 5-51 Notify Receive button A programmed button on your phone that goes on when a co-worker notifies you. 5-49, 5-51 Notify Send button A programmed button you use to notify a co-worker by turning on a light on his or her phone. 5-49, 5-51 O One-Touch Transfer A feature you use to put a call on hold and transfer it to an extension.
Index/Glossary P Page All button See Paging. Paging A feature you use to broadcast announcements through your co-workers’ speakerphones or over a loudspeaker system. 5-32 Loudspeaker Paging—A feature you use to broadcast announcements over a loudspeaker system. 5-32, 5-33 Speakerphone Paging —A feature you use to broadcast announcements through your co-workers’ speakerphones. You can use Speakerphone Paging with Page All to page all speakerphones and Group Paging to page certain groups of speakerphones.
Index/Glossary Pool button A line button you use to make and receive outside calls on phones with SA (System Access) buttons. Only SA button phones have Pool buttons. 1-8 Posted Message A Messaging feature you use to post a message on co-workers’ display phones explaining why you are unable to answer your phone. 5-30 Privacy A feature you use to prevent unwanted interruptions during a phone call.
Index/Glossary Reminder Set button A button you press to set reminder times. 5-44 Ringing Options A feature you use to control whether or not your phone will ring and how it will ring. 5-45 S SA (System Access) buttons Three buttons you press to make inside and outside calls. 1-7, 1-8 SA Ring —to make and receive inside and outside calls. 1-7 SA Voice —to make voice-announced inside calls, receive inside voice-announced and ringing calls, and make and receive outside calls.
Index/Glossary Signaling A feature you use to send a private signal (a beep) to a co-worker’s phone. 5-49 Speaker button A button you press to activate the built-in speakerphone on your phone. 1-5 speakerphone The part of your phone that allows you to make and receive calls without using the handset. 1-5 Speakerphone Paging See Paging. special character A pause, stop, or end-of-dialing signal you need to include when you program some dialing sequences, such as a Personal Speed Dial number.
Index/Glossary System Speed Dial A feature you use to dial 3-digit codes programmed by your company instead of complete phone numbers or long-distance company access codes. 5-52 T Tone The signal you hear when making a call or using a feature. 2-9 Transfer A feature you use to send calls to inside and outside phones. 5-53 Transfer button A button you press to transfer calls to other phones. 1-5 U user cards Instruction cards stored in the card tray under your phone.
Index/Glossary V Voice Announce A feature you use to allow your phone to receive voice announcements or to prevent your phone from receiving voice announcements. 5-61 voice-announced calls Calls you receive via the speakerphone. 2-6 Volume control A button for controlling the volume of your phone’s ring, handset, and speakerphone. 1-2, 1-3 W WATS (wide area telephone service) A service that allows you to make calls to or from certain areas for a flat-rate charge based on expected usage.
