User`s guide
Recording Announcements
Day Announcement
Hold Announcement
2.
3.
4.
Dial # to enter the command.
The two-beep confirmation tone sounds.
Continue programming or dial ✳ # to exit authorized caller mode.
Dial # to disconnect.
The customer may elect to record these announcements in his or her own voice
or the voice of another employee. When recording the announcement, the
speaker should speak clearly, use a normal tone of voice, and pause after each
route number so that when the message is played the caller has an opportunity to
hear the number he or she needs to enter. If announcements are being transferred
from a tape recorder, make sure the volume is not set too high.
Here is an example of a day announcement:
“You have reached ABC Company. (Pause) If you are calling from a rotay dial phone,
please hold for assistance. If you are calling from a Touch-Tone phone and you know the
extension of the person you are calling, please dial it now. (Pause) For Sales, dial 1.
(Pause) For Parts, dial 2. (Pause) For Customer Service, dial 3. (Pause) Or dial 0 for
operator assistance.”
Because unanswered calls are returned to the SPIRIT Attendant, a hold
announcement must be provided to tell callers what to do if a transfer fails. Here
is a sample hold announcement:
“Please hold during silence while your call is being transferred. If you hear the greeting
again, please dial zero for assistance.”
Follow the steps below to record announcements:
1.
2.
3.
4.
5.
Dial ✳ 4 followed by the one digit code for the announcement being
recorded:
1
=
Day announcement
2
=
Night announcement
4
=
Hold announcement
Record the appropriate announcement. When you are finished, dial # to
enter the announcement.
The two-beep confirmation tone sounds.
NOTE:
The delay between the time you dial # to enter the command
and the time you hear the confirmation tone represents the
additional recording time available for the message.
Repeat steps 1 and 2 for each announcement.
Continue programming or dial ✳ # to exit authorized caller mode.
Dial # to disconnect.
Programming Features 2-5