User`s guide

Caller
enters route
or extension
number.
No
Caller's
first time
hearing
message?
No
Disconnect.
No
No
Route
valid?
Extension
valid?
SPIRIT
Attendant
plays hold
announcement.
No
Route
answers.
Extension
answers.
No
Yes
Yes
Call is
active.
Active.
Programming Call
Call transferred to
route; SPIRIT
Attendant
disconnects.
Handling Options
SPIRIT Attendant
answers call.
Call is transferred
Yes
to receptionist;
SPIRIT Attendant
disconnects.
Yes
Yes
Yes
SPIRIT
Attendant
plays hold
announcement.
Call transferred to
extension; SPIRIT
Attendant
disconnects.
Call is transferred to
station assigned to
route matching first
digit of extension
dialed.
FIGURE 2-1. Blind Transfer Process.
The SPIRIT Attendant can be configured to handle calls in two ways:
●
Immediate Call Handling
The SPIRIT Attendant answers all the calls coming in on the specified lines.
The receptionist handles callers who are calling from rotary phones or who
require additional assistance.
Backup Call Handling
Incoming calls ring first at the receptionist position. Calls are answered by the
●
SPIRIT Attendant only when the receptionist fails to answer in a specified
number of rings. The number of rings can be programmed. See "Call
Processing Options" later in this section.
Programming Features 2-7