User`s guide

Changing Call
Processing Options
4.
5.
6.
7.
8.
11 = Day Route
21 = Night Route
Dial 2 for a blind transfer or 5 for disconnect.
Dial the extension number where the caller will be connected.
Dial # #.
Continue programming or dial ✳ # to exit authorized caller mode.
Dial # to disconnect.
This section contains a list of ringing options and time delays that can be
adjusted depending on the customer’s needs. It also lists several options to
improve call processing if the customer allows callers to dial individual extension
numbers.
Table 2-2 gives a description of the options, the default setting for each one, and
the possible settings that can be used. The last column can be used to record the
value selected by the customer.
If the customer wants callers to have the option to enter individual extension
numbers so that they can be connected to employees’ telephones directly, these
commands can improve the processing of those calls.
Call transfers to extensions can be expedited when the SPIRIT Attendant knows
which extensions are valid in the SPIRIT system. For example, if the customer
has extension numbers ranging from 14 to 21, once a caller enters two digits, the
SPIRIT Attendant quickly determines if it is a valid extension number, then
transfers the call without further delay. Refer to the programming instructions
following the table to change any of the values listed.
NOTE: If the caller requests the SPIRIT Attendant to transfer a call to an
extension number that is between the valid programed lowest and
highest extension but there is no station set plugged into that station
port, the caller will be placed on hold and the SPIRIT Attendant will
not be able to retrieve the call. To help prevent this from occurring,
careful attention should be given to setting the lowest/highest
extension numbers.
Programming Features 2-9