User`s guide

Testing
Once you have installed and programmed the SPIRIT Attendant, you should dial
the SPIRIT Attendant from a Touch-Tone phone and perform the following tests:
Testing Routes
Use this procedure to test the customer’s routes:
1. Dial the first route number.
2. Use the customer’s route plan to verify that the correct extension rings. Do
not pick up the call.
3. Make sure the unanswered call is returned to the SPIRIT Attendant.
4. Repeat this procedure for each of the routes.
Testing Extension
Use this procedure if the customer allows callers to enter individual extension
Numbers
numbers:
1. Dial a valid extension number. Do not pick up the call.
2. Make sure the call is directed to the proper extension.
3. Dial an invalid extension number.
4. Make sure that the call is transferred per the following:
If the first invalid digit does not match the first digit of any valid extension,
the Attendant treats the first digit as a route request and ignores the second
digit. If the first digit of the invalid number matches a valid extension, the
Attendant will transfer the call to route 0. For example, if the lowest
extension is set to 10 and the highest extension is set to 17, the number 19
will be sent to route 0, and the number 24 will be interpreted as route 2.
Testing and Troubleshooting 3-1