User`s guide

Callers Disconnected
After Greeting
Receptionist Hears Silence
or Dial Tone Upon Answering
If incoming callers hear the SPIRIT Attendant greeting and then are disconnected
instead of being transferred, one or more greetings may not have been recorded.
In this situation, the SPIRIT Attendant sounds a warning beep that no message
exists. This beep (generated by a Touch-Tone star sign) causes the
SPIRIT Attendant to ignore any following Touch-Tone characters entered by the
caller.
To verify that this is the case:
1.
2.
3.
Select an outside line and call the SPIRIT Attendant by dialing the main
number of the business.
Listen to the greeting.
Dial a valid extension number in the SPIRIT system. If you hear a series of
Touch-Tones as you dial, you have verified that a greeting is missing.
(In normal operation, this process is silent.)
To correct this problem, refer to “Recording Announcements” in Section 2,
"Programming Features" to verify that the appropriate announcements have
been recorded.
The SPIRIT Attendant is preprogrammed to transfer to the receptionist any
callers who do not enter a route or extension number. This means that
abandoned calls, as well as calls from rotary phones and from Touch-Tone callers
who do not enter a route or extension number, could ring on the receptionist’s
telephone.
3-8 Testing and Troubleshooting