User`s guide

Troubleshooting 116
Syn248 SB35031 Deskset User’s Guide Back to Contents
Incoming Calls
Your Deskset does not receive incoming calls.
Deskset does not ring.
External caller cannot find your extension in the Auto Attendant Directory.
Deskset does not Auto Answer Intercom calls.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
 Verify that Do Not Disturb is off. Make sure that
is not in the top right corner of the
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.
 Incoming calls on the line are being forwarded to
a CFNA destination and the Seconds before
Forwarding setting is 0 Seconds.
DND ON
Probable Cause Corrective Action
Your system administrator
has set your Deskset to
ignore incoming calls on
selected lines. If your Deskset
has one or more lines
configured this way, your
Deskset automatically
ignores incoming calls on
those lines.
 None. Your Deskset will not ring for incoming
calls on those lines, but it will display an incoming
call screen. If you see the incoming call screen,
you can answer the call by pressing or
the flashing Line key.
The ringer volume is too low.
 Press the VOL+ key to increase ringer volume.
Answer
Probable Cause Corrective Action
You have not recorded a
Personal Name.
 Record a name at the Deskset. See “Name
Recording” on page 90.
Your system administrator has
not entered your first and last
name into the Extension list.
 Consult your system administrator.
The external caller may not
be waiting long enough for
the search.
 Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
Probable Cause Corrective Action
The Deskset is in DND mode.
 Deactivate DND. On the Idle screen, press
.
DND