User`s guide

Troubleshooting 126
Syn248 SB35031 Deskset User’s Guide Back to Contents
No dial tone.
Batteries do not hold a charge.
The Deskset shows no indication that the headset is on a call.
Probable Cause Corrective Action
Headset cannot
communicate with Deskset.
 Verify that the Deskset can make external calls.
For more information, see “Outgoing Calls” on
page 118
 You may be out of range of the Deskset; move
closer.
 At the Deskset, confirm that your headset is
registered to the Deskset. See “Registering an
Optional Cordless Headset” on page 92.
Probable Cause Corrective Action
Bad battery or bad battery
connection.
 Make sure that the headset battery is installed
and securely plugged into the connector.
 Charge the battery, following the instructions in
the headset user’s manual. For optimum daily
performance, return the cordless headset to the
charger when not in use.
 You may need a new battery.
 Your headset might be malfunctioning. Contact
the headset manufacturer.
Probable Cause Corrective Action
The headset is registered to
another Deskset. If others
are using headsets in your
vicinity, someone may have
accidentally registered your
headset to their Deskset.
 If nearby people have headsets, they may have
accidentally registered your headset to one of
their Desksets.
a. Verify that a headset is registered to your
Deskset. See “Registering an Optional
Cordless Headset” on page 92.
b. If a headset is registered, it may not be yours.
Deregister your headset from the Deskset,
and ask all users in the vicinity to deregister
their headsets. See “Deregistering a Cordless
Headset” on page 93.
c. Start the registration process again, but with
one user at a time registering a headset. See
“Registering an Optional Cordless Headset”
on page 92.