User`s guide

Accessing Items in Lists 50
Syn248 SB35031 Deskset User’s Guide Back to Contents
Accessing the Held Calls List
When you or any other Deskset user puts an external call on hold, the call is displayed
in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in
the system.
Your Deskset Line key LEDs also show which lines have held calls on them, but only for
the lines assigned to that Deskset. All Desksets in the system may not have the same
lines assigned to them. For example, your department may have lines 1 to 4 assigned to
your Desksets. Another department in your company may have lines 5 to 8 assigned to
their Desksets. Using the Held Calls list at your Deskset, you can access calls being held
on lines 1 to 8.
You can view and retrieve any held call in the system from the Held Calls list. If the held
call is on a line that is not assigned to your Deskset, retrieving the call will route it to the
Intercom line on your Deskset.
To view and retrieve calls from the Held Calls list:
1. Press .
The Calls on Hold screen appears.
2. Press
 or  to highlight the desired call.
3. Press SELECT to retrieve the call.
If the held call used a line that was not assigned to your Deskset, the call becomes
active on your Intercom line. Any previous active call on your Deskset goes on hold.
HoldList
Calls on Hold
Graham Bell Line 3 3:32
Line 1 2:10
Amy Lee Line 8 1:46
1-800-123-1234 Line 2 0:12
Press or to scroll, then press
Retrieve to un-hold call.
Quick
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Retrieve