Version 9.6 AT&T Global Network Client User’s Guide © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide Notice Every effort was made to determine that the information in this document was complete and accurate at the time of publication. However, information is subject to change. Microsoft Public License The Application uses Open Source Software that is licensed under the Microsoft Public License (the “License”). You may not use this file except in compliance with the License. You may obtain a copy of the License at http://dotnetzip.codeplex.com/license.
AT&T Global Network Client User’s Guide Overview ........................................................................................................................................................................ 7 Using this Document ..................................................................................................................................................... 7 Related Documents .....................................................................................................
AT&T Global Network Client User’s Guide Persistent Connections................................................................................................................................................ 30 Disconnect ................................................................................................................................................................... 30 Lightweight Policy Enforcement.............................................................................................
AT&T Global Network Client User’s Guide Keyboard Navigation ................................................................................................................................................... 54 VPN Mobility................................................................................................................................................................ 58 Disable VPN Mobility .......................................................................................................
AT&T Global Network Client User’s Guide Disconnect warning ................................................................................................................................................... 108 Software updates ...................................................................................................................................................... 109 SLA data collection ............................................................................................................
AT&T Global Network Client User’s Guide Overview The AT&T Global Network Client is a program that enables your Windows computer to easily connect to the Internet or your company’s private network. Using this Document This document is intended for all users of the AT&T Global Network Client as a tool to understand the basic function and configuration of the AT&T Global Network Client. The reader is assumed to have basic knowledge of Microsoft Windows and computer networking.
AT&T Global Network Client User’s Guide AT&T Global Network Client Overview The AT&T Global Network Client is software that allows Windows devices to easily access the Internet and your company’s private network from many locations around the world. It provides a simple, powerful interface that helps you detect and connect over mobility, Wi-Fi, broadband, dial, and ISDN networks.
AT&T Global Network Client User’s Guide *The following limitations apply to support for Windows 8: • • As with previous releases, drivers for embedded devices are provided by the laptop manufacturer (check for availability before upgrading) When connecting to AT&T Wi-Fi and certain Partner Hot Spots, the operating system may unnecessarily display the browser © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide Requirements for Installation & Use Before starting the AT&T Global Network Client installation and setup, verify you have the information required in the following checklist. If you are missing any information, please contact your AT&T account administrator. • • • Administrator rights to install or upgrade Your Windows install media (CD or installed MSI files) may be required. Hardware/Equipment necessary to establish basic network connectivity.
AT&T Global Network Client User’s Guide AT&T Global Network Client Editions The AT&T Global Network Client is packaged in three editions. You should only install the edition provided to you by your Customer Account Administrator. Installing an edition which includes services your company does not use may prevent you from connecting to the Internet or your company’s private network. An overview of the installation package to be used with each service is shown in the table below.
AT&T Global Network Client User’s Guide Obtaining the AT&T Global Network Client The AT&T Global Network Client is distributed through a public Internet download. If you have previously installed from a private FTP/Intranet download location, you may be using a custom version of the AT&T Global Network Client; contact your Customer Account Administrator to request an updated version. Package Users of Custom Version: Do not manually download new releases.
AT&T Global Network Client User’s Guide Installation Upgrading Previous Releases If you already have the AT&T Global Network Client (version 7 or later) installed on your workstation, the installation can perform an upgrade to version 9.x. During the upgrade, the previous AT&T Global Network Client will be uninstalled, the workstation may be rebooted, and then the new AT&T Global Network Client will be installed. Your user data and AT&T Global Network Client customizations will be preserved.
AT&T Global Network Client User’s Guide Installation Begin the installation by double-clicking on the executable file on your installation media (USB drive, software download, etc.). The executable file name for each of the editions is shown below. Installation Package Executable File AT&T Global Network Client agnc.exe AT&T Global Network Client for Export agnc_export.exe Figure 4: Executable File Names Table Step 1 Click Next> on the Installation Confirmation Window to continue.
AT&T Global Network Client User’s Guide Step 2 You must agree to the License Agreement to continue. Click the checkbox next to I accept the terms in the license agreement. Click Next>. Figure 6: License Agreement Window Step 3 A Typical installation is recommended. You should only change to Custom if your account administrator has provided you with detailed instructions for a Custom installation. Click Next>. Figure 7: Typical or Custom Selection Window © 2015 AT&T Intellectual Property.
AT&T Global Network Client User’s Guide Step 4 You can choose the Hotspots for the geographies you need or know you will be visiting. Figure 8: Wi-Fi and Dial Selection Window © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Global Network Client User’s Guide Step 5 Click Install. Note: Choose “Custom” installation if you wish to: • • • Connect directly to a cellular or Wi-Fi connection without the AT&T Global Client prompting you for credentials. Enable default Persistent Connection settings. Select your Language Support. See the section below on “Custom Installation Options” for more information.
AT&T Global Network Client User’s Guide Filter Driver Installation The installation program will attempt to automatically prevent a Driver Installation Error when installing the AT&T Global Network Client Filter Driver on Windows 7. Upon detection of the error, the Installation Program is designed to increase the MaxNumFilters key by 1. It will then continue with the installation. The installation program will continue incrementing the MaxNumFilters until it is able to complete the installation.
AT&T Global Network Client User’s Guide Custom Installation Options Selecting Custom Installation Path To access Custom Installation Options, select Custom during Step 3 of the Installation as described above and as shown in Figure 12: Custom Installation Path. Click Next> to continue and view Custom Installation Options. Including Optional Features Each edition of the AT&T Global Network Client should include the core features necessary for most services.
AT&T Global Network Client User’s Guide Once all optional features have been selected, click Next> to continue installation. Mobility Device Driver Installation When installing, the Mobility Device Drivers can optionally be selected for installation, except when using the Export installation package. Figure 14: Mobility Device Drivers Select Hotspot Databases Starting with Version 9.2.0, the hotspot databases are now segmented so users no longer have to download the entire database.
AT&T Global Network Client User’s Guide AT&T T6 Client The AT&T T6 Client provides support for IPv6. IPv6 is designed to succeed IPv4, the current version of Internet Protocol. The AT&T Global Network Client does not automatically install the AT&T T6 client. Use the Custom installation path to install the AT&T T6 client. Figure 16: AT&T T6 Client Installation Shortcuts You can choose to have the installer create an icon on your desktop and/or your quick launch bar. Click Next> to continue.
AT&T Global Network Client User’s Guide Connecting Directly to a Mobility or Wi-Fi Network Installation Option for Mobility Internet Connections Without Prompting for Credentials Some networks do not require AT&T Global Network Client authentication to obtain network access. There are two options that will allow users to connect directly to mobility or Wi-Fi networks without entering AT&T Global Network Client credentials.
AT&T Global Network Client User’s Guide Starting the AT&T Global Network Client To launch the AT&T Global Network Client double-click on the AT&T Global Network Client icon on your desktop OR click Start, click All Programs, Click AT&T Global Network Client folder, and click AT&T Global Network Client. Figure 19: AT&T Global Network Client Icon Connecting To connect, click the large green Connect button on the Main Window.
AT&T Global Network Client User’s Guide Figure 22: Connection Panel with Unavailable Connection Methods The first time you attempt to connect, the AT&T Global Network Client will prompt you to enter your Account, User ID, and Password. If your administrator allows it, you may click Save password to save your password in the AT&T Global Network Client and you will not be prompted to enter it for future connections. Click OK.
AT&T Global Network Client User’s Guide Figure 25: Show Dial Connection Menu Figure 26: Main Window with Dial Connection Shown © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide Figure 27: Main Window - Available Network Details Connected Included on the Main Window when connected is a throughput meter which shows your network statistics for your current connection. You can mouse over the numbers of the throughput meter for more information about each number.
AT&T Global Network Client User’s Guide Figure 28: Firewall Status Info The icons in the security status area can display the following states: Icon Status Firewall available and on, no additional action is required Firewall off or not present, additional action or configuration is needed if your company is enforcing a firewall policy Anti-malware (anti-virus and anti-spyware) are available and on, no additional action is required Anti-malware (anti-virus and anti-spyware) are off or not present, additio
AT&T Global Network Client User’s Guide configured password rules. Click OK on the Network Login Window to connect and change your password. Figure 29: Network Login Window Change Password Option © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Global Network Client User’s Guide Saved Login Information After your first successful connection, if your Customer Account Administrator allows you to save your network login credentials and password and you selected the Save Password checkbox on the Network Login window, the Network Login Window will no longer be displayed after clicking Connect. To display the Network Login Window, uncheck the “Log in with saved credentials” checkbox and click Connect.
AT&T Global Network Client User’s Guide Figure 31: Main Window: Network Awareness Customization Persistent Connections The Persistent connection feature was renamed to Auto Reconnect from client version 9.6 onwards. Please refer to the Auto Reconnect section in this document for more details. Disconnect To end your session click the orange Disconnect button on the Main Window. Click Yes on the Disconnect Warning dialog.
AT&T Global Network Client User’s Guide AT&T Global Network Client Main Window displays information about security programs running on your computer that may be required for your Lightweight Policy Enforcement compliance. If you are not in compliance with the rules defined by your Customer Account Administrator you will receive an error. If you receive an error that specified software is not running, contact your Customer Account Administrator for assistance.
AT&T Global Network Client User’s Guide When PIN and token is set at the Password format type, the Network Login Window will include fields for PIN and token. If a software token application is installed, the AT&T Global Network Client will recognize it and issue a prompt asking if the token is to be used for authentication. If the answer is “yes”, the AT&T Global Network Client should automatically obtain the token from the token software and send it in along with the PIN entered.
AT&T Global Network Client User’s Guide Connecting to Third-Party Wired and Wireless Locations that Require a Browser Login The AT&T Global Network Client has support for connecting to Third-Party locations that require a browser login. The third party network should be detected automatically by the AT&T Global Network Client.
AT&T Global Network Client User’s Guide Figure 38: Third-Party Ethernet Login Figure 39: Browser Based Login Dialog Note: This action is prohibited from the Windows Logon Desktop (WinLogon Desktop) to prevent your user desktop from being exposed to any potential security risks or malicious activity. Therefore, third© 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide party connections which require browser based login will not appear in the connection sequence as this would require that an Internet browser be launched. Software Updates The AT&T Global Network Client should automatically attempt to update the following components after initial installation and on regular intervals thereafter: • • • • • Hotspot Directory (Wi-Fi locations, phone numbers, etc.
AT&T Global Network Client User’s Guide Figure 40: Warning for Automatic Update over a Mobility Connection After an update is downloaded, the next time the AT&T Global Network Client is launched an installation prompt will be shown. Figure 41: Install Updates When connected, the status of software updates is available on the Main Window by clicking the Updates icon.
AT&T Global Network Client User’s Guide Figure 42: Software Updates Window The Software Updates window will list the components and the version information. If an update is available, the component should be automatically checked. Click Download checked items… to complete the update process. All checked components will be updated. Administrator Rights May Be Required: You may need Microsoft Administrator rights to update the AT&T Client software.
AT&T Global Network Client User’s Guide Figure 43: Hotspot Directory Window If you double click on any of the Hotspots the location will be displayed in your browser. Review Connection History The Connection History window allows you to sort previous connection attempts by Date/Time, Duration, Type, or Description. Click the plus sign next to the connection attempt for additional information. Search for key words using the Look For field. © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide Figure 44: Connection History Window © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide Settings Your Customer Account Administrator has preconfigured your network settings in a central AT&T Network Server. When you connect to the AT&T Global Network, the AT&T Global Network Client retrieves those settings and applies them to your connection. Configuration Is Not Required: Most users can establish connections with no manual configuration.
AT&T Global Network Client User’s Guide Figure 45: Login Properties Window General Profile Manager Use the drop down box to activate an existing profile. Click New… to create a new profile. Click Rename to rename a profile. Click Remove to delete a profile. Network Services Click Configure… to change the Account, User ID, or Network Service. Your default network service is the service defined in the AT&T Administration Server for your specified Account and User ID.
AT&T Global Network Client User’s Guide Figure 46: Configure Network Services Screens Servers DNS, WINS, and Domain Suffix configuration information is normally stored in the AT&T Administration Server. The AT&T Global Network Client should automatically retrieve the values and updates the workstation to use the supplied values throughout the connection. Click Configure… to verify or define your server information.
AT&T Global Network Client User’s Guide Click the checkbox next to Override defaults to change any of the settings. Figure 48: Login Properties - Preferences Window © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Global Network Client User’s Guide Autostart Autostart allows you to define programs to launch at any of the following times: • • • • • Before Connecting After Connecting After Performing Network Updates Before Disconnecting After Disconnecting Autostart settings are organized by AT&T Global Network Client Profile. For more information about profiles see Profile Management on page ## of this guide. Click the checkbox next to Override defaults to change any of the settings.
AT&T Global Network Client User’s Guide Programs The Programs tab allows you to configure which programs will be updated by the AT&T Global Network Client when connected to the network. Temporary updates are useful to eliminate or reduce the manual configuration needed before using the programs. The update values are defined in the AT&T Administration Server.
AT&T Global Network Client User’s Guide Timeouts The AT&T Global Network Client supports two variations of Timeouts which can be configured by clicking Override defaults. Figure 51: Login Properties - Timeouts Window Auto Reconnect Persistent Connections terminology has been changed to Auto Reconnect in windows client from 9.6 onwards to be consistent across all the other client platforms (i.e. MAC, Android & iOS etc.) The functionality has been improved with use of multi-use session token.
AT&T Global Network Client User’s Guide • You launch the client and your session token is not expired or you are using saved credentials. The client will automatically attempt to connect to the network without any user intervention. • You are traveling from one location to another. The client is running when you close your laptop while in transit. You re-open your laptop after arriving at your destination. The client will automatically reconnect. • Network roaming.
AT&T Global Network Client User’s Guide Auto Reconnect User Overrides If your administrator has granted access, you can modify Auto Reconnect settings. The following settings can be modified by selecting the “Auto Reconnect” tab on Login Properties Window. Login Properties window is accessible through “Login Properties” menu item available under Settings menu item.
AT&T Global Network Client User’s Guide Time before switch – Number of seconds the client should wait before switching to Wi-Fi when a hotspot has been detected. The purpose of this setting is to prevent the client from repeatedly prompting you if hotspots are coming in range, but only momentarily. Minimum signal strength – Minimum hotspot signal strength required for the client to switch the connection from the mobile network to Wi-Fi.
AT&T Global Network Client User’s Guide Figure 55: Help Window © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide Check for Updates On the Help panel of the Main Window click Check for Updates to initiate a manual check for software updates. See the chapter titled Software Updates on page 35 of this guide for more information about software updates. Show Detailed Messages On the Main Window, click on the Help menu; then Show detailed messages to open the Detailed Messages Window.
AT&T Global Network Client User’s Guide the issue with detailed tracing enabled. Click the Detailed Tracing button to enabled high level tracing. When you click the Detailed Tracing button, high level tracing will immediately be enabled and you will see the Stop Tracing Window. Leave the Stop Tracing window open and use the AT&T Global Network Client to recreate the issue. Figure 57: Stop Tracing Window After you have recreated the issue, click the Stop Tracing button.
AT&T Global Network Client User’s Guide Create Support Log On the Main Window, click on the Help menu; then click Create support log to gather the AT&T Global Network Client logs into a zip archive with useful support information for your Customer Account Administrator or AT&T Customer Care. The AT&T Global Network Client will display the Support Log Created window, providing the options to get the log for the support technician. Figure 59: Support Log Created Window © 2015 AT&T Intellectual Property.
AT&T Global Network Client User’s Guide Accessibility Features The AT&T Global Network Client complies with US regulations to support accessibility for persons with disabilities, including Section 508 regulations. Visual Display of Screen Element in Focus The AT&T Global Network Client screen element in focus is depicted a gray dotted box surrounding the control. When first launched, the Connect button is in focus as shown below.
AT&T Global Network Client User’s Guide Uninstall The AT&T Global Network Client is removed via the Windows Control Panel, Programs and Features option. Figure 60: Programs and Features Window Uninstall The Programs and Features Uninstall option is not supported for the AT&T Global Network Client; to uninstall click Change and follow the directions below.
AT&T Global Network Client User’s Guide Step 1 Click Remove and click Next> to continue. Step 2 Program files will be removed, you can select which user settings are removed. Figure 55: Remove User Data Window Select Leave all user settings on the computer. (default) to leave user information such as account and user ID as well as profile information on the computer. Select Remove only my user settings to remove only the settings stored for the current user.
AT&T Global Network Client User’s Guide Step 4 Reboot May Be Required: You will be prompted if you must reboot your workstation after removing the AT&T Global Network Client. Click Finish. Figure 57: Removal Completed Window © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Global Network Client User’s Guide VPN Mobility VPN Mobility is not enabled for all users. Your Customer Account Administrator may enable this optional feature which will attempt to maintain your VPN regardless of changes in your network connectivity. You may also enable this feature on the VPN Mobility tab of the Login Properties. This allows you to transition between network interfaces (ex: wired to wireless) without interruption to your VPN connection.
AT&T Global Network Client User’s Guide Figure 66: Main Window/VPN Mobility Restored Disable VPN Mobility To disable VPN Mobility for one or more profiles, select Login Properties, VPN Mobility tab, select the desired profile from the Login profile drop down box, enable the checkbox next to Override defaults, and disable the checkbox next to Operate in VPN Mobility mode. Figure 67: Disable VPN Mobility © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide Local Subnet Access Local subnet access is not enabled for all users. Your Customer Account Administrator may enable this option which allows some traffic to flow to your local subnet when a VPN tunnel is active. This is useful when needing to print to a local printer, for example. However, in some cases, allowing local subnet access causes network addressing issues.
AT&T Global Network Client User’s Guide Wi-Fi Connections The AT&T Global Network Client supports connections to both public and private Wi-Fi hotspots. If a wireless network is in range an additional option to Click here to view nearby Wi-Fi networks is available under the Connect button and a Wi-Fi icon will be shown in the Available Networks area.
AT&T Global Network Client User’s Guide Figure 70: Main Window - Wi-Fi Details Wi-Fi Hotspot Types The AT&T Global Network Client categorizes Wi-Fi hotspots in five categories, Encrypted, preferred private, preferred, non-preferred and free. More information about each type is shown in the following table. TYPE DESCRIPTION AT&T Hotspots The hotspot is an AT&T Wi-Fi hotspot. Partner Hotspots The hotspot is owned by a partner of AT&T.
AT&T Global Network Client User’s Guide Wi-Fi Access Using AT&T mobility SIM AT&T offers Wi-Fi access to users with certain AT&T service plans. Beginning with Version 7.4 the AT&T Global Network Client can be used to connect to supported AT&T Wi-Fi locations using the AT&T Mobility credentials read from your AT&T mobility card. Your mobility data device must be attached to your computer for the connection to work to the “attwifi” hotspot.
AT&T Global Network Client User’s Guide Wi-Fi Signal Strength When a Wi-Fi network is used for the connection the signal strength of the Wi-Fi connection is shown under the Disconnect button. Figure 73: Main Window/Connected - Wi-Fi Click on the signal strength icon under the Disconnect button for more information about the Wi-Fi connection and the SSID. © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide Mobility Connections Mobility devices are used if Mobility is included in the automatic connection sequence and a mobility device is available. The AT&T Global Network Client supports all mobility cards listed in Appendix A: Supported Mobility Devices; AT&T Mobility Device Drivers can be optionally installed with the Managed VPN Edition of the AT&T Global Network Client.
AT&T Global Network Client User’s Guide Figure 75: Main Window – Select Service Mode Within the Mobile Service Selection drop-down: Automatic sets the card to the manufacturer’s default setting; 4G only enables the card to attach only to a 4G HSPA+ or 4G LTE network; 3G only enables the card to attach only to a 3G network; and 2G only enables the card to attach only to a 2G network. When the AT&T Global Network Client is closed, the mobility device will be set back to its original setting.
AT&T Global Network Client User’s Guide Mobility Details To view your Mobility details, click on the Mobility icon on the Main Window. Figure 77: Main Window - Mobility Details © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Global Network Client User’s Guide Advanced Mobility Details To view advanced Mobility details, including the Hotspot Network In Use (APN), Signal Strength in dBm, Cell Tower ID, IMEI, ICCID, press the Alt & E keys simultaneously on your keyboard. You must have a mobility device plugged in and recognized by the AT&T Global Network Client to get these advanced details. Figure 78: Main Window - More Mobility Details with Alt-E © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide SIM Locked If you are using a mobile device which has a SIM that is locked, the AT&T Global Network Client has been design to prompt you for the PIN to unlock the SIM as soon as the locked SIM is detected so the device can be used. Figure 79: Mobile SIM Locked Mobility Data Usage Meter The AT&T Global Network Client provides usage data for AT&T mobility customers.
AT&T Global Network Client User’s Guide Figure 80: Data Usage Meter Figure 81: Data Usage Meter with Limited Data Remaining © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide Figure 82: Data Usage Meter with no Data Remaining As your monthly usage approaches your data plan threshold you will receive warnings during your session. A warning is generated if you have exceeded your threshold. Figure 83: Warning when threshold is about to be exceeded © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide A Warning is generated if your threshold has been exceeded and you are starting a new connection. Figure 84: Warning when your threshold has been exceeded Mobility Date Usage Meter with a VPN Connection The AT&T Global Network Client receives usage information from an AT&T Usage Server that is accessed via the internet. Users who connect to a VPN and have internet access will be able to use the Data Usage Meter.
AT&T Global Network Client User’s Guide Low Signal Network performance can suffer significantly if you are connected to a weak mobility signal. The AT&T Global Network Client will provide a warning if you are in an area that does not have sufficient signal strength to provide a proper network performance. If you are aware of the connectivity issues and do not want the warning to continue to display, you can check the “Do not display this message again during this session” option and click OK.
AT&T Global Network Client User’s Guide Figure 87: Disable Mobility Monitoring Temporarily Disable Mobility Device Support To temporarily disable mobility device support expand the Connection Sequence area of the Main Window, right-click on the mobility Connection type and select Disable mobility monitoring. This will disable mobility monitoring until you manually enable it or the AT&T Global Network Client is restarted. © 2015 AT&T Intellectual Property. All rights reserved.
AT&T Global Network Client User’s Guide Figure 88: Disable Mobility Monitoring AutoConnect Feature Some mobility devices have an auto-connect feature which configures the mobility device to automatically connect to the mobility network as soon as it has power. The AT&T Global Network Client can be used to enable or disable the auto-connect setting on mobility devices connected to your laptop.
AT&T Global Network Client User’s Guide Figure 89: Enable/Disable AutoConnect © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience may vary.
AT&T Global Network Client User’s Guide The default behavior of the AT&T Global Network Client is to not modify the device’s current autoconnect setting. If you wish to enable the auto-connect feature on devices connected to your laptop, select the Enable autoconnect item from the Automatic mobility connection submenu. When you click Enable autoconnect the AT&T Global Network Client will immediately enable the auto-connect feature on the current mobility device.
AT&T Global Network Client User’s Guide Figure 90: Auto-Connected Mobility with VPN Service GPS Information The AT&T Global Network Client can be used to enable and disable the GPS reporting feature of your mobile data device. When the feature is enabled, the device will stream GPS details via a COM port which another application can use to read and process the data.
AT&T Global Network Client User’s Guide To enable the GPS reporting or to see the current information, you can either click the GPS icon displayed in the status area at the bottom of the main window of the AT&T Global Network Client, or GPS Information from the View menu. Figure 91: GPS Information Changing Image on Gobi Devices Gobi™ devices have the ability to connect to a variety of mobility carriers, including both CDMA and GSM carriers.
AT&T Global Network Client User’s Guide In order to switch the image loaded on your Gobi device, right-click the Mobility icon in the Available Networks task panel to bring up the mobility menu. From the menu, select the Switch Gobi provider… menu item. This will bring up the Select Gobi Provider dialog which will list the images which are available on your laptop.
AT&T Global Network Client User’s Guide HP Gobi Devices: Gobi Image Switching is not compatible with all versions of HP Connection Manager. The HP Connection Manager has logic in it to automatically change the carrier image and can override the settings made by the AT&T Client. If you have HP Connection Manager installed on PC it is strongly advised that you uninstall it before using the Gobi image switching feature of the AT&T Client.
AT&T Global Network Client User’s Guide Dial Connections For dial connections, if you click the big, green Connect button and the automatic connection sequence reaches the point at which your dial-up modem will be used, or if you click the small green Connect button in the Dial panel, the Select Dial Directory window will be displayed which allows you to select the phone number or numbers you use to connect from your current location.
AT&T Global Network Client User’s Guide AT&T Global Network Client Firewall The AT&T Global Network Client Firewall is a component of the AT&T Global Network Client which provides basic firewall capabilities. The AT&T Global Network Client Firewall uses the Windows firewall engine for the firewall and fencing. The AT&T Global Network Client Firewall is off by default.
AT&T Global Network Client User’s Guide Appendix A: Supported Mobility Devices AT&T Supported Devices Device drivers for the following list of devices can be optionally installed with the Managed VPN Edition of the AT&T Global Network Client. MODEM CARDS AT&T Global Network Client Minimum Version Last Release Supported AT&T USBConnect Beam 9.1.1 AT&T Sierra Wireless AC890 (AC504, Triple Lindy) 8.0.3 AT&T USBConnect 881 Card 7.2.0 8.8.0 AT&T USBConnect Elevate 4G 8.7.0 9.3.
AT&T Global Network Client User’s Guide MODEM CARDS AT&T Global Network Client Minimum Version Option GT Ultra Express Card 7.2.0 8.8.0 Option iCon 3.6U5i (322 / Faema / AT&T Quicksilver)2 7.5.0 8.8.0 Sierra Wireless AirCard 750 Card 7.2.0 8.8.0 Sierra Wireless AirCard 775 Card 7.2.0 8.8.0 Sierra Wireless AirCard 860 Card 7.2.0 8.6.0 Sierra Wireless AirCard 875 Card 7.2.0 8.6.0 Sierra Wireless AirCard 875U Card 7.2.0 8.6.0 Sierra Wireless AirCard 881 Card 7.2.0 8.9.
AT&T Global Network Client User’s Guide Compatible Phones3 3 AT&T Global Network Client Minimum Version Last Release Supported AT&T Quickfire 7.6.1 8.9.0 AT&T Tilt 7.2.0 8.9.0 HP iPAQ Obsidian 8.0.2 8.10 HTC FUZE 7.6.1 8.9.0 LG Arena (GT950) 8.0.2 8.10 LG CB630 7.6.0 8.9.0 LG CF360 7.6.1 8.9.0 LG Chiwoo CU515 7.6.0 8.9.0 LG CU320 7.2.0 8.9.0 LG CU400 7.2.0 8.9.0 LG CU500 7.2.0 8.9.0 LG INCITE 7.6.1 8.9.0 LG Invision 7.6.1 8.9.0 LG Monaco (GW820) 8.0.2 8.
AT&T Global Network Client User’s Guide Compatible Phones3 AT&T Global Network Client Minimum Version Last Release Supported Nokia 6650 7.6.1 8.9.0 Nokia Mural (6750) 8.0.2 8.10 Nokia Surge (6790) 8.0.2 8.10 Pantech C530 7.6.1 8.9.0 Pantech C610 7.6.1 8.9.0 Pantech C630 7.6.1 8.9.0 Pantech Duo Pro 7.6.1 8.9.0 Pantech Matrix 7.6.1 8.9.0 Research In Motion BlackBerry 8700c 7.2.0 8.9.0 Research In Motion BlackBerry 8800 7.2.0 8.9.0 Research In Motion BlackBerry 8820 7.2.0 8.
AT&T Global Network Client User’s Guide Compatible Phones3 AT&T Global Network Client Minimum Version Last Release Supported Samsung A727 7.2.0 8.9.0 Samsung A777 7.6.1 8.9.0 Samsung A797 8.0.2 8.10 Samsung A887 8.0.2 8.10 Samsung A897 8.0.2 8.10 Samsung BJ Plus i617 7.3.0 8.9.0 Samsung Eternity 7.6.1 8.9.0 Samsung i607 Blackjack 7.2.0 8.9.0 Samsung i907 Mirage 7.5.0 8.9.0 Samsung Peridot SGH A737 7.3.0 8.9.0 Samsung Propel 7.6.1 8.9.0 Samsung Rugby SGH-A837 7.5.0 8.9.
AT&T Global Network Client User’s Guide Other Supported Mobility Devices The following list of devices is supported for use with the AT&T Global Network Client, but installation and configuration of the device must be manually performed outside of the AT&T Global Network Client installation process. DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION LAST SUPPORTED VERSION Alcatel X220l USB GSM Supported 8.2 9.3.2 Handset HSDPA Supported 7.0 8.9.
AT&T Global Network Client User’s Guide TECHNOLOGY STATUS4 DEVICE DEVICE TYPE AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.0.2 LAST SUPPORTED VERSION Dell 5620 Mobile Broadband Embedded EVDO/HSPA Certified R520m Handset GPRS Supported 6.7 8.9.0 F3307 Embedded HSUPA Certified 8.0.2 8.10 F3507g Embedded HSUPA Certified 7.3 8.9.0 F3607gw Embedded HSUPA Pending 8.0.2 8.10 F5521gw Embedded HSUPA Pending 8.2 9.3.2 CDU680 USB EVDO Supported 8.0.2 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION LAST SUPPORTED VERSION Huawei E169 USB HSDPA Supported 7.3 8.9.0 E17X (E170/E172) USB HSDPA Supported 7.3 8.9.0 E220 USB HSDPA Supported 6.9 8.9.0 E226 USB HSDPA Supported 8.0.2 8.10 EC228 USB EVDO Supported 8.0.2 8.10 E230 USB HSDPA Supported 7.4 8.9.0 E270 USB HSDPA Supported 7.1 8.9.0 E272* USB HSDPA Supported 7.2 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 7.4 LAST SUPPORTED VERSION K3715 (E180, E182) USB HSDPA Certified 8.9.0 EG162 PC Card GPRS/EDGE Supported 7.3 8.9.0 K3520 USB HSDPA Supported 8.0.2 8.10 M3710 USB HSDPA Supported 8.0.2 8.10 K3565 USB HSDPA Supported 8.0.2 8.10 E1762v PC Card HSDPA Certified 8.0.2 8.10 E1615 PC Card HSDPA Supported 8.0.2 8.10 E1550 USB HSDPA Supported 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION LAST SUPPORTED VERSION LG A7110 Handset EDGE Supported 6.7 8.9.0 C1300 Handset GPRS Supported 6.7 8.9.0 G4050 Handset GPRS Supported 6.7 8.9.0 L1200 Handset GPRS Supported 6.7 8.9.0 L1400 Handset GPRS Supported 6.7 8.9.0 LX160 Handset EVDO Supported 7.3 8.9.0 LX400 Handset EVDO Supported 7.3 8.9.0 LX550 Handset EVDO Supported 7.3 8.9.
AT&T Global Network Client User’s Guide DEVICE Adrenaline (LTE) DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.8 LAST SUPPORTED VERSION USB HSPA Supported A008 Handset GPRS Supported 6.7 8.9.0 A630 Handset GPRS Supported 6.7 8.9.0 A845 Handset UMTS Supported 6.7 8.9.0 M2501 PC Card FOMA Supported 6.9 8.9.0 IZAR* Handset UMTS Supported 7.0 8.9.0 KZRZ* Handset UMTS Supported 7.0 8.9.0 KZRZ* Handset EVDO Supported 7.3 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION LAST SUPPORTED VERSION NEC 232 Handset GPRS Supported 6.7 8.9.0 D01NX PC Card GPRS Supported 8.0.2 8.10 D01NE PC Card GPRS Supported 8.0.2 8.10 3220 Handset EDGE Supported 6.7 8.9.0 BT3600 Handset GPRS Supported 6.7 8.9.0 BT3650 Handset GPRS Supported 6.7 8.9.0 5100 Handset GPRS Supported 6.7 8.9.0 6100 Handset GPRS/GSM Supported 6.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 N73 Handset UMTS Supported Tarpon Handset UMTS Supported Embedded UMTS Not Supported C201 PC Card 1xRTT G100 PC Card G301 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 7.0 LAST SUPPORTED VERSION 8.9.0 8.0.2 8.10 Supported 6.3.4 8.9.0 GPRS Supported 6.7 8.9.0 PC Card GPRS Supported 6.7 8.9.0 u520 PC Card UMTS Supported 6.7 8.9.0 u530 PC Card UMTS Supported 6.7 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 6.7 LAST SUPPORTED VERSION EU740* Embedded HSDPA Supported 8.9.0 XU870* ExpressCard/ HSDPA 3.6 Supported 6.9 8.9.0 Embedded U870* PC Card HSDPA 3.6 Supported 6.9 8.9.0 EU860D Embedded HSDPA 3.6 Supported 7.3 8.9.0 EU870D* ExpressCard/ HSDPA 3.6 Supported 7.1 8.9.0 HSDPA 7.2 Supported 7.1 8.9.0 HSDPA 7.2 Supported 7.2 8.9.0 HSDPA 7.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 6.7 LAST SUPPORTED VERSION GT HSDPA* PC Card UMTS Supported 8.9.0 GT Max W* PC Card HSDPA Supported 6.7 8.9.0 GT Max E* PC Card HSDPA Supported 6.7 8.9.0 GT Max J* PC Card HSDPA Supported 6.7 8.9.0 GT Max 7.2 Ready E PC Card HSDPA Supported 6.7 8.9.0 GT Max 7.2 Ready W PC Card HSDPA Supported 6.7 8.9.0 GT Express 7.2 E* PC Card HSDPA 7.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 7.2 LAST SUPPORTED VERSION GS GI 301/302* USB HSUPA Supported 8.9.0 E3730 ExpressCard HSUPA Supported 8.1.1 9.3.2 GTM 378 Embedded HSDPA 3.6 / 7.2 Supported 7.3 8.9.0 Icon 322 USB HSDPA 7.2 Supported 8.0.2 8.10 GI0505 USB HSDPA Supported 8.0.2 8.10 GE441 USB HSDPA Supported 8.0.2 8.10 Icon 461 USB HSDPA Supported 8.0.2 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 6.7 LAST SUPPORTED VERSION 7135v Handset GPRS Supported 8.9.0 7100g Handset GPRS Supported 6.7 8.9.0 7290 Handset GPRS Supported 6.7 8.9.0 7250 Handset 1xEVDO/1xRTT Supported 6.7 8.9.0 7250v Handset GPRS Supported 6.9 8.9.0 8100v Handset GPRS Supported 7.0 8.9.0 8110 Handset GPRS Supported 8.0.2 8.10 8120 Handset EDGE Supported 7.3 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.2 LAST SUPPORTED VERSION 9700a Handset GPRS Pending 9.3.2 9800 Handset HSDPA/EDGE Certified 8.1.2 9.3.2 A900M Handset EVDO Supported 7.3 8.9.0 E317 Handset GPRS Supported 6.7 8.9.0 m300 Handset EVDO Supported 7.3 8.9.0 m500 Handset EVDO Supported 7.3 8.9.0 m510 Handset EVDO Supported 7.3 8.9.0 m540 Handset EVDO Supported 8.0.2 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.0.2 LAST SUPPORTED VERSION i907 Handset UMTS Supported 8.10 SGH-A867 Handset UMTS Supported 8.0.2 8.10 SGH-A767 Handset UMTS Supported 8.0.2 8.10 SGH-A777 Handset UMTS Supported 8.0.2 8.10 SGH-A797 Handset UMTS Supported 8.0.2 8.10 SGH-A877 Handset UMTS Supported 8.0.2 8.10 SGH-A657 Handset UMTS Supported 8.0.2 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION LAST SUPPORTED VERSION Siemens C61 Handset GPRS Supported 6.7 8.9.0 CT56 Handset GPRS Supported 6.7 8.9.0 CT66 Handset GPRS Supported 6.7 8.9.0 P207 Handset EDGE Supported 6.7 8.9.0 P777 Handset EDGE Supported 6.7 8.9.0 S46 Handset GPRS Supported 6.7 8.9.0 S55 Handset GPRS Supported 6.7 8.9.0 S56 Handset GPRS Supported 6.7 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 6.7 LAST SUPPORTED VERSION Airprime 3200 PC Card 1xRTT Supported Airprime 3300 PC Card 1xRTT Supported 6.7 8.9.0 Airprime 5220 PC Card 1xEVDO Supported 6.7 8.9.0 EM7355 Embedded LTE/HSPA+ Supported 9.4.1 HS2300 Embedded HSDPA Supported 9.0 MC5725 Embedded EVDO Supported 7.3 8.9.0 MC5727 Embedded EVDO Certified 7.4 8.9.
AT&T Global Network Client User’s Guide DEVICE T598 DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.11 LAST SUPPORTED VERSION ??? CDMA Supported 9.3.2 ExpressCard HSDPA 3.6 Supported 8.0.2 8.10 K800 Handset HSDPA Supported 7.0 8.9.0 M600/M600i Handset HSDPA Supported 7.0 8.9.0 T68i Handset GPRS Supported 6.7 8.9.0 T300 Handset GPRS Supported 6.7 8.9.0 T310 Handset GPRS Supported 6.7 8.9.0 T316 Handset GPRS Supported 6.7 8.9.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 8.0.2 LAST SUPPORTED VERSION W518a Handset HSDPA Supported 8.10 C905 Handset HSDPA Supported 8.0.2 8.10 PC Card UMTS Supported 6.9 8.9.0 PC-5740SP PC Card UMTS Supported 6.3.4 8.9.0 PC-5750SP PC Card UMTS Supported 6.7 8.9.0 UM100 USB EVDO Supported 8.0.2 8.10 UM150 USB EVDO Supported 8.0.2 8.10 UM175 USB EVDO Supported 8.0.2 8.
AT&T Global Network Client User’s Guide DEVICE DEVICE TYPE TECHNOLOGY STATUS4 AT&T GLOBAL NETWORK CLIENT MINIMUM VERSION 7.4 LAST SUPPORTED VERSION MZ628 USB HSDPA Supported 8.9.0 K3520-Z USB HSDPA Certified 7.4 8.9.0 K3565-Z USB HSDPA Supported 8.0.2 8.10 K3570-Z USB HSDPA Supported 8.1 9.3.2 K3571-Z USB HSDPA Supported 8.1 9.3.2 K3765-Z USB HSDPA Supported 8.0.2 8.10 K4505-Z USB HSDPA Supported 8.0.2 8.10 K3805-Z USB HSDPA Certified 8.0.2 8.
AT&T Global Network Client User’s Guide Appendix B: Third-Party Firewall Support The AT&T Global Network Client program uses Internet Protocol to communicate with other computers on the network just like other network programs (such as web browsers and e-mail programs). Thirdparty personal firewalls can prohibit certain types of network communication. Running multiple firewalls on users’ PCs can cause difficulties and is not supported by AT&T.
AT&T Global Network Client User’s Guide Software updates The AT&T Global Network Client periodically checks for and downloads updates to the Hotspot Directory and the executable program using anonymous FTP (TCP ports 20/21). The program update for AT&T Global Network Client, starting in version 7.4.0, should automatically query the user during the connection sequence to retrieve the applicable network settings.
AT&T Global Network Client User’s Guide Appendix D: Integrating with Third Party Software Although the AT&T Global Network Client contains an integrated VPN client that supports multiple tunnel endpoints, some customers prefer to use a third-party VPN client and use the AT&T Global Network Client to establish an underlying Internet connection. Examples of third party VPN clients the AT&T Global Network Client integrates with are Cisco, Nortel, and NetMotion.
AT&T Global Network Client User’s Guide Index A I Access Point Directory, 37 Accessibility Features, 51 AGN Filter Driver, 17 AT&T Client Installation Package, 11 AT&T Global Network Client Firewall, 80 Settings Window, 80 Automatic Connection, 21 Automatic Updates, 34, 106 Other programs, 44 Autostart, 43 Icon, 22 Installation, 12, 13 Checklist, 9 Editions.
AT&T Global Network Client User’s Guide System Requirements. See Installation V VPN Local subnet access, 57 VPN Mobility, 55 T Throughput Meter, 25 Timeouts, 45, 46 Token, 30 W Wi-Fi, 58, 61 WINS, 41 U Uninstall, 52 Upgrading Client Software, 12 © 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
