DEFINITY® Communications System Generic 1 and Generic 3 and System 75 8520T Voice Terminal User's Guide
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Contents Your ISDN 8520T Voice/Data Terminal 1 What the Features Do 5 Fixed (Button) Features 5 Display and Softkey Features 6 Switch Features 8 The Fixed (Button) Features 9 The Display and Softkey Features 10 How to Use the Switch Features 11 Special Instructions 11 Conventions Used in This Section 11 Quick Reference Lists (At the Back of This Guide) 12 Switch Feature Procedures Abbreviated Dialing Automatic Callback Call Forwarding All Calls Call Park 12 13 14 15 15 Call Pickup Le
Your ISDN 8520T Voice/Data Terminal Before you begin using your ISDN 8520T voice/data terminal, familiarize yourself with the voice/data terminal features, lights, jacks, and other components available to you. To help you do this, Figures 1 and 2 show you the top and bottom views of the 8520T voice/data terminal.
The 8520T voice/data terminal components pictured in Figure 1, the top view, are described below and on the next two pages. For your convenience, they are listed alphabetically.
Mute button For turning off (and then back on again) the microphone of the handset or the speakerphone so the other person on the call cannot hear you. Redial button For automatically redialing the last number you dialed from the dial pad. Softkeys The 10 unlabeled buttons located on both sides of the display (5 buttons on each side) correspond to words on the display screen.
The various components which appear on the bottom of the 8520T voice/data terminal are shown in Figure 2 and explained below. Adjunct jack Used for connecting an external speakerphone, a headset adaptor, or other adjunct equipment. The jack is labeled “ADJUNCT.” WARNING: Do not insert the handset cord into the “ADJUNCT” jack. It will cause equipment damage. Handset jack Used for connecting the handset cord to your voice/data . terminal.
What the Features Do Here are brief descriptions of the features which you can use with an ISDN 8520T voice/data terminal connected to a DEFINITY Communications System Generic 1 or Generic 3. The following descriptions include what each one does and how you might want to use it. The features in this section are divided into three main categories: Fixed (Button) Features, Display and Softkey Features, and Switch Features. Only procedures for the last type, Switch Features, are provided in this guide.
Message Retrieval Your Message light goes on to let you know that a caller has left a message. Follow your System’s message retrieval procedures to get your message. Mute Turns off the microphone associated with the handset or the speakerphone, whichever is currently active. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation. (You are still able to hear the person on the call.
Data Indicator Set your display so you receive confirmation whenever an active data call is in progress. Directory Used to create, view, edit, or call entries in your personal directory. This directory can include up to 144 extensions or outside numbers and the names of the associated party. Once your Directory is set up, you can delete entries and search for entries already entered. Numbers in your Directory can be arranged in alphabetical order, in user-defined groups, or both.
Switch Features Abbreviated Dialing Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature code. There are four possible types of lists—personal, group, system, and enhanced—and you can have a total of three out of the four possible lists (see your system manager for details).
The Fixed (Button) Features For procedures for all of the Fixed (Button) Features described in What the Features Do (such as Conference, Drop, Hold, and Transfer), refer to the DEFINITY Communications System ISDN 8520T Voice/Data Terminal User’s Manual, 555-021-758, shipped in the box with the voice/data terminal. You can also order the user’s manual from the Customer Information Center (CIC) in Indianapolis, IN. The address and telephone number of CIC appear in the front of this user’s guide.
The Display and Softkey Features For procedures for all of the Display and Softkey Features described in What the Features Do (such as Call Log, Directory, and Self-Test), refer to the DEFINITY Communications System ISDN 8520T Voice/Data Terminal User’s Manual, 555-021-758. This manual is shipped in the box with the voice/data terminal. You can also order the user’s manual from the Customer Information Center (CIC) in Indianapolis, IN.
How to Use the Switch Features Since your 8520T voice/data terminal is connected to a DEFINITY Communications System Generic 1 or Generic 3, you may be able to use some of the features listed in this section. Check with your system manager to see which of these features have been assigned to your voice/data terminal. Special Instructions Before you use the procedures for the first time, read the general directions below for using the many features of DEFINITY Generic 1 and Generic 3.
[ Feature ] [handset tone] Each of these boxes represents a button that has a feature assigned to it. The button is labeled with the feature name. The tone that appears in brackets after a step indicates what you should hear from your handset (or the speakerphone, if appropriate) after successfully performing that step. For a list of tones and their meanings, see the section titled Tones and Their Meanings.
■ Abbreviated Dialing To program or reprogram an outside number, extension, or feature code into a personal list 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want to program as items on your personal list(s) Note: Each telephone number or feature code is stored as a separate list item. 2 Pick up handset 3 Dial Abbreviated Dialing Program code [dial tone] [dial tone] 4 Dial personal list number (1, 2, or 3) 5 Dial list item (1, 2, 3...
■ Automatic Callback To automatically place another call to an extension that was busy or did not answer 1 Press [ Auto Callback ] during call attempt [confirmation dial tone] ● 2 Green light goes on steadily until call is completed or canceled Hang up You will receive a 3-burst priority ring when the extension you attempted to call is available ● Note: After you activate Automatic Callback, the system monitors the called extension.
■ Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your choice 1 Press [ Call Forward ] or Dial Call Forward code [dial tone] Note: If you have console permission, you may next dial extension number whose calls are to be forwarded. Dial extension or number where calls will be sent [confirmation tone] 2 Note: Some voice/data terminals may have restrictions on where calls can be forwarded (see your system manager).
To return to a call parked at your extension Press [ Call Park ] or Dial Answer Back code and then your extension number 1 You are connected to call ● To retrieve parked call from any extension 1 Dial Answer Back code 2 Dial extension where call is parked [confirmation tone] [dial tone] Note: If you receive intercept tone, parked call has been disconnected or retrieved by someone else.
■ Leave Word Calling To leave a message after dialing an extension (when your call is not answered, you hear coverage or busy tone, or you have been put on hold) 1 To leave a message without ringing an extension 1 Press [ LWC ] or Dial Leave Word Calling code Press [ LWC ] before hanging up your handset [confirmation tone] ● Message light goes on at called voice/data terminal Note: If reorder tone is heard, message is not stored; try again.
■ Priority Calling To place a priority call 1 Press [ Priority ] or Dial Priority Calling code [dial tone] 2 Dial extension 3 Wait for called party to answer ■ Send All Calls To send all incoming calls (except priority calls) immediately to coverage 1 Press [ Send All Calls ] or Dial Send All Calls code [confirmation tone] Note: You may hear a ring-ping tone from your voice/data terminal as each call is sent to coverage.
Tones and Their Meanings Ringing tones are produced by an incoming call. Handset tones are those which you hear through the handset (receiver) or speakerphone. Ringing Tones ● 1 ring — A call from another extension. ● 2 rings — A call from outside or from the attendant. ● ● 3 rings — A priority call from another extension, or from an Automatic Callback call you placed.
Key Words to Know activate attendant console. To begin or turn on the operation of a feature. The person who handles incoming and outgoing calls at the main AUDIX Audio Information Exchange, an optional voice mail and message service that provides coverage for calls to you by recording callers’ messages and reporting Leave Word Calling messages. coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal.
group list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voice/data terminal you pick up, talk into, and listen from. Also known as the receiver. party A person who places or receives a call.
system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item. system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network. A telecommunications channel between your DEFINITY Generic 1 or trunk Generic 3 and the local or long distance calling network.
Quick Reference Lists Feature Access Codes Code Feature ABBREVIATED DIALING Code Feature CALL PICKUP List 1 LAST NUMBER DIALED List 2 List 3 LEAVE WORD CALLING Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back SEND ALL CALLS Cancel
Abbreviated Dialing* Miscellaneous Personal List 1 Personal List 2 Personal List 3 Item No.
AT&T 555-230-767 Issue 1 November 1993 Graphics© AT&T 1988
