User Manual

Will not charge properly & battery compartment top is loose/doesn’t shut
properly:
1. Confirm proper installation of the headset base power supply and headset battery. You
should only use the AT&T power supply provided with your cordless headset. Make
sure the electrical outlet is working and not controlled by a wall switch.
2. Dirty charge contacts on the telephone base and headset could prevent the battery
pack from charging. Clean the headset and base charge contacts using a pencil eraser or
a cloth to eliminate deposit accumulation.
3. When placing the headset in the charger, confirm that the charge contacts are making a
good connection
The ON/OFF light illuminates on the headset while it charges.
You should allow 6 hours to fully charge the headset battery. For optimum daily
performance, return the headset to its base when not in use.
4. You may need to replace the headset battery, especially if it has been in service for
more than one year. To find a replacement, refer to our AT&T Battery Finder.
Cannot get a dialtone – (Also it could be a phone issue and not headset would need more
info)
1. If the headset is not working properly, you may need to reset your system. Complete the
following steps to reset the telephone system:
Step 1: Disconnect the power to the cordless headset base.
Step 2: Disconnect the headset battery.
Step 3: Wait a few minutes and then reconnect the power to the headset base.
Step 4: Reconnect the headset battery
Step 5: Place the headset in the base and wait about one minute to re-establish a link, then test
the cordless headset again.
2. If you are not getting dial tone, connect a different phone (preferably corded) to that
line. If you hear a dial tone, there may be a problem with your other phone. If you do
not get dial tone, you may have a line or wiring problem at that jack. If you are not