Installation and Operation Guide for AT&T Softphone Call Manager for use with TL7810/TL7812 headset AT&T Softphone Call Manager Current mode SOFTPHONE Headset (HT STATUS > LANDLINE SETTINGS SPEAKER VOLUME MIC Audio source SKYPE Logged in 1/3 ANSWER MUTE DECLINE LYNC LANDLINE On a call with Oscar Peter Incoming call Charlie Johnson 1/3 ANSWER MUTE DECLINE ANSWER MUTE
Installation and Operation Guide for AT&T Softphone Call Manager for use with TL7810/TL7812 headset Table of contents Getting started Introduction..................................... 1 Installation....................................... 2 Compatibility............................... 2 Installation................................... 2 Important settings....................... 3 Audio settings............................ 3 Skype access . authorization..............................
Review and search the phonebook.................................. 27 Review and search phonebook entries................. 27 Dial, edit or delete . phonebook entries................. 28 Dial a phonebook entry....... 28 Edit a phonebook entry....... 28 Delete a phonebook . entry.............................................. 29 Caller ID Call log............................................. 30 View the call log...................... 30 Dial a call log entry................ 30 Delete a call log entry.........
Getting started Introduction The AT&T Softphone Call Manager helps you to unify your everyday business communication using your AT&T TL7810/ TL7812 cordless headset. With the software installed on your computer, you can make or receive traditional landline calls, or VoIP calls through SkypeTM or Microsoft Lync®. You can use the dial pad in the LANDLINE panel to make traditional landline calls.
Getting started Installation Compatibility The AT&T Softphone Call Manager works with Microsoft® Windows® 2000, Windows XP®, Windows Vista® or Windows 7 systems with the following programs: • • • • • Skype® 5.0 or above Microsoft Lync® 2010 Windows Media Player® 10 or above iTunes® 10 or above Microsoft Outlook® 2003 or above Installation To install the AT&T Softphone Call Manager: 1. Download the AT&T Softphone Call Manager installation file from www.smbtelephones.att.com/downloads. 2.
Getting started Important settings Audio settings After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Windows system. If you have installed Skype and/or Microsoft Lync and want to use them with your headset, make sure the audio settings are configured correctly in the programs as well. a) Audio settings in Windows system: i. Launch the AT&T Softphone Call Manager program. ii. Click the Settings panel, then the General panel. iii.
Getting started Important settings Skype access authorization The first time you run Skype after you have installed the AT&T Softphone Call Manager, Skype may ask for your authorization to run the softphone program. Click the appropriate button on the screen to allow the access.
Getting started Quick reference guide - SOFTPHONE panel AT&T Softphone Call Manager 1 Current mode Headset (HT STATUS > 3 SOFTPHONE 2 LANDLINE 4 SETTINGS SPEAKER VOLUME MIC Audio source SKYPE 5 6 Logged in 1/3 ANSWER MUTE DECLINE LYNC LANDLINE On a call with Oscar Peter 1/3 ANSWER MUTE DECLINE ANSWER Incoming call Charlie Johnson MUTE 1. Current mode -- Displays whether the headset is in PHONE mode or PC mode. 2.
Getting started Quick reference guide - SOFTPHONE panel Call status messages Call ended You have just ended a call. Call on hold The call is being put on hold. Calling to You are making an outside call. Check telephone line No telephone line is connected to the headset base. Incoming call There is an incoming call. Incompatible version The Skype/Lync version you are currently using is not compatible with the software. Logged in You have logged in to Skype/Lync.
Getting started Quick reference guide - LANDLINE panel 1 4 3 2 6 7 8 1. PHONEBOOK tab -- Click the tab to show the phonebook. 2. q -- Click to see the call history. 3. IMPORT -- Click to import contacts from Microsoft Outlook. 4. ADD -- Click to create a new phonebook entry. 5. Search bar -- Enter characters or numbers to search for phonebook entries. 6. CALL -- Click to make a landline call. 7. PAUSE -- Click to add a three-second pause. 8. FLASH -- Click to switch between landline calls.
Getting started Quick reference guide - LANDLINE panel 1 2 3 4 5 6 1. CLEAR HISTORY -- Click to delete all records in the call log. 2. Search bar -- Enter characters or numbers to search . for call log entries. 3. ALL -- Click to show landline call records. 4. IN -- Click to show the records of incoming landline calls. 5. OUT -- Click to show the records of outgoing landline calls. 6. MISSED -- Click to show the records of missed landline calls.
Getting started Quick reference guide - SETTINGS panel AT&T Softphone Call Manager Current mode PC Headset 1 SOFTPHONE In Use General Landline Softphone 2 LANDLINE Media Player Default mode Phone When the headset is not in use and you press ON/OFF, your headset automatically switches to the default mode selected. Low battery alert Enable Ringer tone Ringer 7 Low battery alert: Microphone muted alert Default mode: Select disable to turn off low battery alert tone.
Getting started Settings About Settings You may customize various settings in the SETTINGS panel before you start using the software. Below is an introduction of what you can set in each panel. Use the General tab to set the headset base default mode, headset low battery alert tone, ringer tone, headset operating range, headset microphone muted alert, or second inbound . call alert. Use the Landline tab to set the dial mode, no line alert display, or the location of the ringer to be played.
AT&T Softphone Getting startedCall Manager Settings - General Default mode Before using the headset, you may change the default mode of your headset. When the headset is not in use and you press . , your headset automatically switches to the default mode you Currentselected. mode PC You can choose between PHONE mode and PC mode. Headset In Use SOFTPHONE To choose PHONE mode: 1. Click the Settings panel. General Landline 2. Click the General tab. 3. Click q in the Default mode drop down menu.
Getting started Settings - General Current mode PC Headset In Use Low battery alert tone SOFTPHONE The headset beeps twice every General Landline Softphone 20 seconds when the headset battery is low. You can enable Default mode or disable this alert tone. The AT&T Softphone Call Manager Default mode: setting will apply to all headsets Low battery alert When the headset is not in use base.
Current mode PC SOFTPHONE HeadsetGettingInstarted Use Settings - General General Landline Softphone Headset operating range You can choose the headset to operate mode: in high, middle or low Default range. The lower the operating When the headset is not in use range the higher and you you pressset, ON/OFF, your the intensity of signal it will headset automatically switches to become. the default mode selected.
Getting started Default mode Phone When the headset is not in use and you press ON/OFF, your Second inbound call alert headset automatically switches to This software allows you to the default mode selected. Low battery alert Enable Ringer tone Ringer 7 Default mode: Settings - General have three kinds of calls, namely the Landline, Skype or Lync call. Low battery alert: While you are on a low call of any Select disable to turn off kind and battery alert there tone.
Getting started Settings - Landline Current mode Phone Headset Charging Dial mode SOFTPHONE The dialGeneral mode is presetLandline to tone dialing. If you have pulse (rotary) service, you must change the dial mode to Ringer played at: using the pulse dialing before You can choose whether the AT&T Softphone Call Manager headset. landline ringer will be played in PC dial or both PC and Tothrough set the mode: headsets.
Getting started Settings - Landline Ringer played at location You can choose whether the ringer will be played through . the headset earpiece or both the headset earpiece and PC speaker. If you choose Both headset and PC speaker, make sure you do not choose the Primary Sound Driver option in the PC speaker setting (see below section). 1. 2. 3. 4. 5. Click Click Click Click Click the Settings panel. the Landline tab. q in the Ringer played at drop down menu. Headset or Both headset and PC speaker.
Getting started Settings - Softphone mode Not Phoneinstalled et alert display Charging SOFTPHONE LANDLINE SETTINGS If Skype or Lync is not installed on your computer, the SKYPE or LYNC status bar in the SOFTPHONE panel shows Not installed. General Media Player Support You can enable Landline or disable thisSoftphone display message. 1. Click the . Settings panel. Skype Not installed alert 2. Click the . Not installed alert display Enable display: Softphone tab.
Getting started Settings - Media Player Action on player when calls begin If there is an incoming call when you are using Windows Media Player or iTunes, the media player can either pause or take no action (continue playing). The default setting is Pause. To change the setting: 1. Click the . Settings panel. 2. Click the Media Player tab. 3. Click q in the Action on player when calls begin drop down menu under Microsoft Windows Media Player/iTunes section. 4. Click Pause or No action. 5.
CurrentGetting mode PCstarted In Use Settings - SupportSOFTPHONE Headset User General guide Landline You can download the Installation User Guide: and Operation You can download the webpage. installation Guide from our and Operaton Guide from our webpage. 1. Click the . Softphone LANDLINE Media Player SETTINGS Support Documents & contact User Guide Contact Versions Settings panel. Check Update Software version: 1.0.0 2. Click .
AT&T Softphone Call Manager Operation Making, answering and ending calls Current mode Log in Skype/Lync SOFTPHONE Headset (HT STATUS > SPEAKER To make or receive VoIP calls via MIC Skype/Lync, make sure you log in to Audio source the respective program before use. SKYPE Logged in 1. Launch the Skype/Lync program. 2. Enter you user ID and password to log in to the Skype/Lync program. TheLYNCSKYPE/LYNC On astatus call with bar under the SOFTPHONE panel displays Logged in.
Operation Making, answering and ending calls Make a call (Cont.) To make a Skype/Lync call: 1. Make sure the headset base is in PC mode and you have logged in to Skype or Lync. 2. Press on the headset. 3. Dial the number on your Skype or Lync. Answer a call When there is an incoming landline call: You can choose one of the following ways to answer the call: Incoming call • Click ANSWER on the . Charlie Johnson pop-up window.
Operation Options while on calls End a call To end a landline call: You can choose one of the following ways to end the call: • Click END in the LANDLINE panel. • Click END in the LANDLINE status bar under the SOFTPHONE panel. • Press the button on the headset. • Place the headset in the headset base. To end a Skype/Lync call: You can choose one of the following ways to end the call: • Click END in the SKYPE/LYNC status bar under the SOFTPHONE panel. • End the call on Skype/Lync.
Operation Options while on calls Hold (cont.) To hold a landline call: • Click HOLD to hold the current call. To resume a landline call: • Click RESUME to resume the call. Volume control You can set the listening volume or the speaking volume to one of six levels while you are on a call. To adjust the listening volume: • While on a call, click or of the (SPEAKER) bar in the SOFTPHONE or LANDLINE panel to adjust the listening volume.
Operation Options while on calls Mute The mute function allows you to turn off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Click on the SOFTPHONE or LANDLINE panel to turn off the headset microphone. The voice prompt "Mute on" plays. The MUTE light on the headset base flashes and a short beep plays every 30 seconds. To take a call off mute: • Click on the SOFTPHONE or LANDLINE panel to resume the two-way conversation.
Phonebook Create phonebook entries Create a new phonebook entry Click the LANDLINE panel. Click the PHONEBOOK tab. Click ADD. Enter the name and telephone number (mobile, work, home or other) in the corresponding field. 5. Click SAVE to save the entry. Click CANCEL to cancel without saving the entry. 1. 2. 3. 4.
Phonebook Import phonebook entries Import phonebook entries from Microsoft Outlook Click the LANDLINE panel. Click the PHONEBOOK tab. Click IMPORT. When Import contacts from Microsoft Outlook? displays, click the YES button to confirm. 5. When XX contacts from Microsoft Outlook has been imported to the phonebook displays, click OK to finish. 1. 2. 3. 4. NOTES: • If Microsoft Outlook is not installed, Microsoft Outlook is not found displays.
Phonebook Review and search the phonebook Review and search phonebook entries 1. Click the LANDLINE panel. 2. Click the PHONEBOOK tab. 3. Use the scroll bar on the right to scroll through the list of phonebook entries if necessary. You can also use the search bar to search for entries by entering names or numbers. Matching entries show below the search bar.
Phonebook Dial, edit or delete phonebook entries Dial a phonebook entry 1. Click the LANDLINE panel, then click the PHONEBOOK tab. 2. Find the entry you wish to dial. See Review and search phonebook entries on the previous page. 3. Double click the phone number you wish to dial. 4. Click CALL. Edit a phonebook entry 1. Click the LANDLINE panel, then click the PHONEBOOK tab. 2. Click the entry you wish to edit, then click EDIT (If you cannot see any entries, make sure the search bar is blank). 3.
Phonebook Dial, edit or delete phonebook entries Delete a phonebook entry 1. Click the LANDLINE panel, then click the PHONEBOOK tab. 2. Click the entry you wish to save to the phonebook, then click EDIT (If you cannot see any entries, make sure the search bar is blank). 3. Click DELETE. The screen displays Delete Contact? and the contact name. 4. If you do not want to delete the entry, click NO. To confirm deleting, click YES. 5. The screen shows Deleted. Click OK.
Caller ID Call log View the call log If there are any missed calls, the total number of missed calls is shown on the CALL LOG tab. To view the call log, click the LANDLINE panel, then click the CALL LOG tab. Scroll through the call log with the scroll bar on the right if necessary. You can also use the search bar to search for a specific name or number . if needed. Dial a call log entry 1. Click the LANDLINE panel, then click the CALL LOG tab. 2. Double click the phone number you wish to dial. 3.
Caller ID Call log Save a call log entry to the phonebook 1. Click the LANDLINE panel, then click the CALL LOG tab. 2. Click the entry you wish to save to the phonebook, then click EDIT (If you cannot see any entries, make sure the search bar is blank). 3. Click Create New Contact from the options shown. 4. Click the field you wish to add or edit for Name, Mobile (M), Work (W), Home (H) or Other (O) telephone numbers, and then use the keyboard to edit the entries. 5. Click SAVE to confirm and save.
Appendix Troubleshooting If you have difficulty in using this software with your headset, please try the suggestions below. For customer service, visit our website at www.telephones.att.com/smb or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268. I cannot install the software. • Check the operating system of your PC to make sure it is compatible with this software. See Compatibility on page 2. • Make sure your hard drive has enough space to install the AT&T Softphone Call Manager.
Appendix Troubleshooting AT&T DECT Headset does not appear in the audio devices control panel on my PC. • Make sure you have turned on the headset. • Make sure you have correctly installed the headset and headset base. Refer to your TL7810/TL7812 user’s manual for more information. I cannot see the headset status on the SOFTPHONE panel. • Make sure you have correctly installed the headset and headset base. Refer to your TL7810/TL7812 user’s manual for more information. I can’t hear any audio.
Appendix Troubleshooting I hear noise or static when using the headset. • Try lowering the microphone volume and/or the listening volume. • Move the microphone farther away from your mouth. • Adjust the Headset operating range (page 13) to a lower setting. The other party cannot hear me. • Make sure your headset is not muted. • Adjust the microphone volume in the SOFTPHONE or LANDLINE panel. I cannot import phonebook from Microsoft Outlook.
Index Index A Action on player . when call begins 18 Answer a call 21 Audio 3 L Landline call waiting 24 Low battery alert tone 12 M Make a call 20 Microphone muted .
Index Index Settings audio 3 general 11–14 landline 15–16 media player 18 softphone 17 support 19 Skype access 4 T Troubleshooting 32–34 U Updates 19 User guide 19 V View the call log 30 Volume control 23 36
www.telephones.att.com/smb © 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Issue 5 AT&T 01/13. Microsoft®, Windows®, Windows XP®, Windows Vista®, Windows Media Player® and Microsoft Outlook® are registered trademarks of Microsoft Corporation. The Skype name is a trademark of Skype. Microsoft Lync is a registered trademark of Microsoft Corporation.
