User guide

Appendix
32
Troubleshooting
If you have difficulty in using this software with your headset,
please try the suggestions below. For customer service, visit our
website at www.telephones.att.com/smb or call
1 (800) 222–3111. In Canada, dial 1 [phone].
I cannot install the software.
Check the operating system of your PC to make sure it is
compatible with this software. See Compatibility on page 2.
Make sure your hard drive has enough space to install the
AT&T Softphone Call Manager.
Make sure the file is not corrupted. You can download the
AT&T Softphone Call Manager from
www.smbtelephones.att.com/downloads again.
I cannot run the AT&T Softphone Call Manager.
Try to restart your PC before you run the software again.
Make sure you have set your fire wall or any antivirus software
to allow this software to run.
I cannot update my AT&T Softphone Call Manager.
Make sure your PC is connected to the Internet.
Make sure you have set your fire wall or any antivirus software
to allow this software to check for updates.
Make sure you have completely closed the AT&T Softphone
Call Manager (page 19) before installing the new version of the
software. Restart your computer before installation if necessary.
I cannot use my Skype/Lync with the AT&T Softphone
Call Manager.
Make sure you have installed Skype/Lync and logged in to
the programs.
Make sure your headset is in PC mode. Press the PHONE or
PC button on the headset base to switch between modes.
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Appendix