User guide

Appendix
33
Troubleshooting
AT&T DECT Headset does not appear in the audio devices
control panel on my PC.
Make sure you have turned on the headset.
Make sure you have correctly installed the headset and
headset base. Refer to your TL7810/TL7812 user’s manual for
more information.
I cannot see the headset status on the SOFTPHONE panel.
Make sure you have correctly installed the headset and
headset base. Refer to your TL7810/TL7812 user’s manual for
more information.
I can’t hear any audio.
Make sure you are in PC mode and the headset is charged.
Press the PHONE or PC button on the headset base to switch
between modes.
Adjust the volume in the SOFTPHONE or LANDLINE panel.
Adjust the volume in the audio settings of your PC.
Make sure you have set the audio settings correctly (page 3).
I can’t make calls using the software.
Make sure you are in PC mode and the headset is charged.
Press the PHONE or PC button on the headset base to switch
between modes.
Make sure the headset is registered to the telephone base.
See the Adding and registering headsets section in the user’s
manual for details.
If you are using your headset with the TL7100 handset lifter,
you cannot make landline calls using this software. You have
to use the corded telephone your headset is connected to for
making landline calls.
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