User guide

Appendix

Troubleshooting

I hear noise or static when using the headset.

Try lowering the microphone volume and/or the listening volume.

Move the microphone farther away from your mouth.

Adjust the Headset operating range (page 13) to a lower setting.

The other party cannot hear me.

Make sure your headset is not muted.

Adjust the microphone volume in the SOFTPHONE or

LANDLINE panel.

I cannot import phonebook from Microsoft Outlook.

Make sure the contact list in your Microsoft Outlook is not empty.

Make sure you installed Microsoft Outlook 2003 or above.

I cannot hear any sound from Windows Media Player/iTunes

when there is an incoming call.

Change the setting in SETTINGS > Media Player > Action on

player when calls begin to No action (page 18).

I have already logged in to Skype but the status in the

SOFTPHONE panel shows Logged out.

Launch Skype, then go to Tools > Options > Advanced >

Advanced Settings > Manager other programs’ access to

Skype and allow the access of AT&T Softphone Call Manager.

Restart the AT&T Softphone Call Manager.

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